What Would You Like to See in an Ops Center?

binaryspiral asks: "I work in a network operations center that has a fair amount of tours and escorted customer traffic. We (the ops employees) have been given the option of submitting ideas for a redesign that would upgrade our ops center to something more functional and visually impressive to potential customers who visit. I'm also looking into software applications that monitor our systems and put them on large displays but a lot of it looks ho-hum. Unfortunately, one of the criteria is that this redesign be functional and visually appealing. I would ask the Slashdor crowd to share with me the things you hate or love about your ops center. Any suggestions or ideas from this crowd might actually be what I'm looking for!"

Comments

Impressions.

[Seumas]

A series of giant translucent displays hanging from the ceiling like giant columns throughout the NOC that show three-dimensional renderings of everything that is occuring on the network at the moment, like in the movie Hackers. Also, at least one of your main guys in the NOC should wear all black, have funky hair and carry a skateboard around with him through the office. Also, liberally spread around a few terminals. Most important of all, have a couple geeky/emo looking trogs arguing about RISC architecture off in some corner of the room, rather loudly. Follow my suggestions and you will not fail to impress!

Re:Tell them thanks but no thanks.

[toddbu]

I once was told that the best way to scare away a venture capitalist is to invite them to your posh office and serve them a catered lunch. Most VCs are bottom line folks and understand that any money spent on flashy stuff is just wasted cash. The same can be true of your customers - they'd rather get good service than see a cool data center.