Oracle To Buy Siebel

jondaw writes "The BBC is reporting that "Software giant Oracle is buying US rival Siebel Systems in a deal worth $5.85bn (£3.2bn) in cash and stock...'In a single step, Oracle becomes the number one CRM [customer relationship management] applications company in the world,' said Oracle chief executive Larry Ellison.""

Comments

Re:CRM [ ]

[plover]

Don't get your hopes up at knowing what the acronym really means. Siebel is to "Customer Relationship Management" exactly as much as Microsoft is to "Secure Systems Initiative." Neither title has anything to do with reality, but rather how they're perceived by the Gartner Group.

When they were still in business, AT&T Wireless used to use Siebel CRM in their phone stores. They did everything in their power to lose all the customers they could. A one hour wait and two hours with a cashier to sell me three phones, all spent waiting for the cashier to click, drag, type, badger and bully my information into that worthless CRM system. Servers that took minutes to deliver the pages needed. And it wasn't the fault of the poor schmucks who worked at the store. Just imagine trying to do your job on a site that was being permanently slashdotted -- that's what I saw of Siebel CRM, every time I went in there.

And now Larry is sticking them in his cap like a feather. Well, good for them. I'm sure the Gartner Group is pleased as punch.