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Oracle To Buy Siebel

Posted by Zonk on from the busy-week dept.

jondaw writes "The BBC is reporting that "Software giant Oracle is buying US rival Siebel Systems in a deal worth $5.85bn (£3.2bn) in cash and stock...'In a single step, Oracle becomes the number one CRM [customer relationship management] applications company in the world,' said Oracle chief executive Larry Ellison.""

7 of 233 comments (clear)

  1. Siebel problems by Zen · · Score: 5, Interesting

    Well, I don't know about the rest of you, but I've been on a two week long troubleshoot call for Siebel problems, and today starts the third week. 8-12 hours a day, 100's of different _sets_ of sniffer traces, and no solution. The problem is in the application, not on the network. I am not familiar with Oracle's technical support, but it can't be worse than Siebel's, so I'm looking forward to this.

    1. Re:Siebel problems by CptMatt · · Score: 5, Interesting

      Oracle's support for mundane problems is as bad or worse than everyone else. However, on critical problems they are far better than most.

  2. Not Dead Yet. by Short+Circuit · · Score: 4, Interesting

    Oracle bought PeopleSoft a while back, and I haven't yet heard of any resultant headaches at the college I attend and work at. (PeopleSoft+Oracle setup.)

    But that may be because of those coupons PeopleSoft issued while trying to avoid the buyout; they gauranteed the same level of support for some period of time I don't recall. It sounds like Siebel is going willingly, so I doubt their customers will get the same protection.

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    1. Re:Not Dead Yet. by lucabrasi999 · · Score: 4, Interesting

      When Oracle first announced the hostile attempt at PeopleSoft, Larry put his foot in his mouth by announcing that he would stop all future PeopleSoft development and he would make all PeopleSoft customers switch to Oracle. When you consider how much money customers have spent on the ERP systems, you can understand why most PeopleSoft customers were initially frightened of the Oracle buy-out. No customer in their right mind would want to be forced into an unplanned for migration to Oracle apps./p>

      When Oracle finally completed the deal, they announced that not only would they continue to support PeopleSoft, but they would release a new version (in about three years) that would allow for a direct upgrade from PeopleSoft to a combined Oracle/PeopleSoft product. In other words, Larry learned that the customer is always right.

      I seriously doubt that Larry will suddenly 'pull the support plug' on Siebel customers. Chances are rather high he will do the same thing with Siebel that he plans to do with PeopleSoft. Continue to provide support for a few years while developing an upgrade path that will allow Siebel users the chance to move to a future Oracle CRM product.

  3. Both make consultingware by MarkEst1973 · · Score: 4, Interesting
    Both companies make products that are HUGE! So big that they require fulltime administrators and/or consultants.

    My question is: Who actually needs all this bloat? There are much simpler ways of implementing a solution that would work while saving on the license fees and consultants.

    I work for a government contracting shop in Northern VA. We're living high on the government hog, and one of our clients wanted to implement Documentum. This product is so big, they've created entirely separate applications (each measuring many megs in size) just to install and configure the application. As a programmer, I am frustrated trying to maintain this. Why can't it Just Work(tm) when you drop a WAR file into the /webapps directory (Documentum is java-based, and their webtop application's WAR is 128mb).

    Consultingware is a phenomenon that I just don't understand. Our client has no need for 90% of Documentum's functionality. They just wanted to share files on the web. They've spent millions on servers, licenses, and consultants (including my company) to install and maintain it. I could have written something much smaller that fit their needs, and saved them most of their money.

    I don't know, maybe this is just a gripe. But when something feature-rich like PostgreSQL is available and you're hiring talented coders to maintain a HUGE application instead of writing a very small and lean one... well, I just don't get it.

    Every line is code comes with a price tag. The less code the better. The smaller and simpler solution the better. Less is more. This is important when you're trying to keep costs low and compete in a competitive marketplace, which I suppose is not happening with a gov't client or a big honking corporation.

    But I don't expect everyone (anyone?) to agree with me.

  4. What next by sapbasisnerd · · Score: 5, Interesting

    I imagine the phone lines between Armonk and Walldorf and Redmond and Walldorf are pretty busy now. Now that this penny has dropped IBM has got to be running the calculus on how much they can afford to tick off Oracle by buying SAP. As things are today IBM does much more business with SAP than they do with Oracle so I'm guessing there's about a 50% chance they will enter the game now.

  5. If this benefits customers, is it just open source by WillAffleckUW · · Score: 4, Interesting

    Oh, I dunno... maybe finally, some semblance of linux support for siebel apps?

    Possibly, since Oracle just released the Win version of ORACLE 10g only two months AFTER releasing the Linux and Unix versions.

    Remember, with Larry, it's personal. If he has to encourage Linux to beat Bill, he'll do it. And IBM must be ROFLMAO at this new turn of events, even if they compete, they still get Linux to eat Win shorts.

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