Do-Not-Call List, Two Years Later
Carl Bialik writes "The Wall Street Journal is reporting that two years after the National Do Not Call Registry took effect, regulators say the system is working, but only six federal fines have been issued. More than half of registered consumers say they're still getting unwanted calls, according to a recent phone survey. Now, a fresh fight is brewing over which calls are restricted and which ones aren't. Twenty-five states maintain their own do-not-call lists, and many of them impose tougher restrictions on the kinds of calls that telemarketers can make."
Am I the only one that finds it shockingly ironic that the survey to determine if consumers are still receiving unwanted calls is done by initiating unwanted telephone calls?
I mean isn't that bound to skew the results?
Consumer: Hello?
Survey Operator: We're conducting a survey on unwanted phone calls
Consumer: OK...
Survey Operator: Have you received any unwanted calls lately?
Consumer: Yes... Quite recently actually!
From TFA:Regulators say the system is working, but a recent random survey (by telephone) by the Customer Care Alliance, a Virginia-based consortium of three customer-relations consultants, found that 51% of registered consumers say they're still getting calls they think the list is supposed to block.
So they conducted the survey by CALLING the people on the do-not-call list...