Apple to Replace Faulty Nano Screen

Sam Wil writes "Apple has acknowledged a flaw in the iPod nano screen that results in cracking, and attributes it to poor vendor quality. The defect affects less than one-tenth of 1 percent of all the nanos that have shipped so far. Apple will replace the screen of affected units for free." From the article: "However, the representative said that the screen-cracking issue is separate from reports that the slim new music player is more easily scratched than prior models. Complaints about both issues surfaced shortly after Apple introduced the flash memory-based Nano earlier this month. 'A few vocal customers are saying their Nano is more susceptible to scratching than prior iPods,' the Apple representative said. Apple said the Nano is made of the same polycarbonate plastic as the fourth-generation iPod and said it does not believe the scratching problem is widespread." You may recall we had a lively discussion about the screen-scratch flaw a short while back.

Comments

Users with scratched screens are still out in the

[TripMaster Monkey]

Interesting...Apple is willing to address the cracked Nano screens, but not the scratched ones.

Apple said the Nano is made of the same polycarbonate plastic as the fourth-generation iPod and said it does not believe the scratching problem is widespread.

Hmm...all Apple needs to do to verify the scope of this problem is open up a web browser. To say there's been a lot in the media about the iPod Nano and its butter-soft screen would be a masterpiece of understatement. Googling 'ipod nano screen scratch' yields 521,000 results.

If you are unfortunate enough to own a Nano, here's some helpful links:

• Protecting Nanos with nanofabrics.
  
• Protecting a Nano with ordinary LCD camera screen protectors.
  
• The InvisibleSHIELD (the best protector I've seen).
  
• Removing scratches from your iPod with GS27.
  
• A review of various iPod scratch removers.

Hope this helps.

Nano Owner With No Problems

[Frobozz0]

I love my Nano. I have a black 4GB Nano, customized. The screen is fine. I have abused it just as much as any other reasonable person. I can assure you that the Nano is no more scratchable than any other 4G iPod. The Mini, which I also own, was impervious to costmetic destruction, though.

It boils down to this: minor scratches and imperfections are likely with any daily-use product. That's why there's an industry for iPod protectors. HOWEVER, I'd rather have a slighly scuffed Nano with it's nice sheen and sleek profile than to have a Nano with a huge clunky protector that makes it look like crap.

So if you want a Nano, perhaps you should consider that your expectations have been set too high if you think a scuff or scratch is unacceptible. You'r probably the kind of person who gets minor dents and dings on your car fixed the day they happen. Or better yet, are you the lamer that has a car bra? Let it go. Damage happens. The Nano is not at fault-- look in the mirror.

I'm not discrediting the people who had actual CRACKED screens-- that's B.S. It should be fixed. Scratches ... get a life.