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Knowledge Management for an IT Department?

Posted by Cliff on from the improve-your-staff's-organizational-skillz dept.

Laurentiu asks: "In every IT department out there there's a wealth of heterogenous information floating around: code snippets, HOWTOs, FAQs, docs, spreadsheets, post-it notes etc. Asking Joe where he put that file won't work forever. So what is, in your experience, a good way to manage this knowledge? And what software would you recommend for such a task?"

1 of 90 comments (clear)

  1. Search by deodato · · Score: 4, Insightful

    I reckon the people suggesting Google are on the right track. For better or worse, search is how people navigate heterogenous information these days and I think you are wasting time if you try and work out some highfallutin classification system.

    Doesn't have to be Google though - there are a pile of tools (htdig etc) that you can use to crawl your kb and provide a basic search ui.