Free Gentoo Technical Support

Anonymous Coward writes to tell us that GenUX is offering free technical support for anyone using Gentoo Linux. I spoke briefly with one of their support staff and he assured me that it would be completely free Gentoo tech support for approximately 2 weeks to help them 'work out the kinks' of their new support system. GenUX is offering this support through both web-based chat and the traditional phone call. I certainly hope this catches on.

Comments

No such thing as free beer

[timeToy]

Form the press release: "During the initial release of this program, GenUX will be in a testing phase, and will be offering free support during this time"
Support is free for few weeks, then you have to paid the traditionally high support costs
http://www.gen-ux.com/catalog

Re:OSS piracy

[genux_jcohen]

What OSS Piracy did GenUX commit? Talk to any Gentoo Dev that works with us and you will see all of our code except the closed source (gpl free) compile farm has been released one way or another back to the community. GenUX has even funded paying for Bugs in Gentoo for almost 8 months.

Very real need...

[Phil John]

...in a corp IT environment "answered within hours, sometimes minutes" doesn't cut it. If you wanted to deploy Gentoo in any serious company setting you need to know that there are people you can call 24-7 who know how to fix whatever's not working.

I've never used Gentoo before (fedora man myself) but for it to be taken seriously for hosting critical apps this type of service is required.

You and I both know any competent sysadmin worth their salt will know how to diagnose and fix problems but PHB's want to be able to phone a vendor and vent down the phone, it's like a comfort blanket to them.

test

[Apreche]

I just tried it out, because I've got some burning gentoo questions that nobody on the forums can answer.

First off, their web chat interface was crazy broken. It just reloaded a thousand times a second.

Their phone support was actually really good. I was surprised that it wasn't slashdotted. I didn't have to wait at all. The sad part is that calling them was about the equivalent of calling myself on the phone. They did the same google search that I did and found the same stuff I did. This is really only good for people who don't have a geeky friend who knows as much as I do. For now it's free call them with everything you've got. But it wont be worth paying for because they are no better able to answer the burning ultra hard questions than you or I.

Shameless Self Promotion?

[Xibby]

Anonymous Coward writes to tell us that GenUX with an e-mail address of hparker@gen-ux.com?