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HP Recalls 135,000 Laptop Batteries

Posted by ScuttleMonkey on from the also-replacing-laps dept.

caffeine_monkey writes "AP is reporting that Hewlett Packard is recalling 135,000 notebook batteries because they occasionally overheat and melt. Affected models are HP Pavilion, Compaq Presario, HP Compaq and Compaq Evo. More details are on the HP support site. From their FAQ: Is it safe to buy HP notebooks? Absolutely. HP fully stands behind the products it makes."

1 of 126 comments (clear)

  1. HP and defects by phorm · · Score: 3, Insightful

    It seems that the defect has to be potentially life-threatening for HP to react. I have an HP ZD7000 laptop. There is a known fault in something to do with the RAM controller wherein - if you have the secondary RAM slot filled - the laptop will reboot or shutdown spontaneously in instances of applications that have heavy memory usage (I'm assuming those that have requirements of memory from both slots). Generally the problems have been noticed in photoshop, but I've had them occur in GIMP or some games. Others have been experiencing the same problems. Adobe has a warning on this.

    So I've contacted HP technical support about this. I've talked on the phone, and then by email. The representative from HP assured me that no such issue existed, and we back-and-forthed for awhile. Eventually, I found this article on HP's own website. When I emailed it to the HP rep, he prompted stopped answering my emails.


    Maybe if my battery had exploded I would have gotten better support from HP, but it seems it has to be a big issue for them to do anything about it.

    "HP fully stands behind the products it makes?" Maybe, but only when it looks like it might lose them money due to lawsuits or poses a health risk.