Stopping Linux Desktop Adoption Sabotage

Mark Brunelli, News Editor writes "Outspoken IT consultant John H. Terpstra believes that Microsoft and electronics manufacturers are working together to hinder the adoption of Linux on the desktop. In a three part series, he tells a story about how two guys trying to buy Linux desktops found they were overpriced, and lacked certain tools. He then describes how Microsoft uses its considerable resources and the law to create such roadblocks. (Part 2, Part 3)"

Comments

HP Website not all that linux-friendly

[KiltedKnight]

When I recently went to purchase a laptop from HP Shopping, because I wanted a 64-bit laptop and they were one of the few actually offering it at lower prices, I ended up having all kinds of grief, having an old-fashioned "fuck you" fight with the customer service desk.

It went something like this...

I started customizing the zv6000 laptop, choosing XP Home, knowing that I probably wouldn't get reasonable tech support without having it installed (never mind that there wasn't an option to not get it). As I got to the end, I looked around for a way to request custom partitioning of the hard drive. No dice. So I cancelled the order and wrote to HP Shopping and asked if they could do a custom partitioning job because I wanted to create a dual-boot system.

The response I got was that they couldn't do it and that they were sorry the web site didn't suit my needs.

I responded by asking if they could sell me a blank laptop and provide the installation media on the side, since it was included, and I didn't feel like trying to reinstall the recovery partition for Windows. This is why you don't get installation media... they put it all on a partition on the hard drive that only the Windows installer can use.

Their reply was that they were contractually obligated to sell the laptop with the latest version of Windows installed.

So I told them that they just lost a sale because of their contractual obligations, and that I would take my money elsewhere.

So they replied again with how they were sorry that the website didn't suit my needs and that they would notify the appropriate people.

Now they've pushed my buttons... so I tell them that this is not about a web site, it's about a person sitting there running an FDISK command and watching the install take place instead of just using a ghosting program. I also tell them that I would've been willing to wait an extra couple of weeks, knowing I was asking for a truly customized job.

In the end, I did get an HP laptop, but got it from CompUSA. I got the HP L2000, and for about $40, the tech desk people there were able to do the customized partitioning job for me, reinstall the version of Windows that came with it, and leave me with blank, unformatted partitions to use for Fedora Core 4 x86_64. The tech guys there knew exactly what I wanted to do, understood it, and thought it was really cool. Yes, I need ndiswrappers to get the wireless card to work, and I have to download a driver for the ATI graphics card in there (both are available via a yum archive at livna.org).

Now if only we could get Macromedia to release a 64-bit version of the flash player and Sun to do a 64-bit verison of Java... (yes, I know about the OSS alternatives... doesn't change the fact that they need to do it).