Free or Open Source ITIL Tools?

alister writes "Like a lot of people, I've completed an ITIL (what's that?) Foundation Certificate and am looking to put it into practice. Picking the right tool for an ITIL implementation makes life a lot easier, but I can't find many around. I'm wondering if there are any free or open source software that helps an ITIL implementation, or if not, recommendations on a tool for a medium-sized (40 IT staff, 1200 users) organisation. There's a lot of software out there, but most of it is designed for organisations with hundreds of IT staff... and priced accordingly."

Comments

Re:Good Luck

[blincoln]

Agreed.

A few years ago at work they started a big push to ITIL-ize and CMM-ify everything. From my perspective, nothing has changed except I have to fill out a bunch of absolutely useless paperwork to do anything, and every once in awhile I have to log into the vile abomination known as PVCS Dimensions.

It doesn't seem to be about actually *improving* anything - e.g. making it less likely that mistakes will happen - just about making it *appear* like it has by producing a bunch of electronic paperwork that no one reads.

The tools you use are less important than how you use them. Everything I've seen of ITIL makes me think that its goal is to try and change the tools, not the thought process behind what they're being used for.