Free or Open Source ITIL Tools?

alister writes "Like a lot of people, I've completed an ITIL (what's that?) Foundation Certificate and am looking to put it into practice. Picking the right tool for an ITIL implementation makes life a lot easier, but I can't find many around. I'm wondering if there are any free or open source software that helps an ITIL implementation, or if not, recommendations on a tool for a medium-sized (40 IT staff, 1200 users) organisation. There's a lot of software out there, but most of it is designed for organisations with hundreds of IT staff... and priced accordingly."

Comments

Good Luck

[kelleher]

All the people I worked with that pushed ITIL spent their time wasting mine in meetings, producing little and scampering around with the latest "cool" vendor. I'd be surprised if someone with an opensource leaning would be taken in by ITIL or if someone taken in by ITIL would produce something opensource. I'm just glad it died a quiet death at my place of employment.

Before you mod this a troll, go read up on ITIL. On the surface it doesn't look bad, but the extremes the consultants can push it to are ludicrous. And the consultants almost always will...

Rule for good technical writing

[Will_Malverson]

Never use an acronym without defining it. Telling someone they can look it up doesn't count.