IBM Announces "Blog-Spotting" Software
notesdude writes to tell us InternetNews is reporting that IBM has announced new "Blog-Spotting" software that will allow the monitoring of blogs, wikis, news feeds, consumer review sites, newsgroups, and other community-generated content. From the article: "People can share and spread opinions faster than ever before and that's accelerated the impact of public opinion on businesses"
This looks like an extension of existing "brand watching" programs that have been around for a year or two. The main difference appears to be automation. AFAIK, existing programs have used some sort of search to find references to a brand, and then humans have looked at the newsgroup/forum/blog/whatever posts to determine the level of positive/negative commentary, look for useful information (or for potential defamation), etc. IBM's main addition seems to be the software to analyze it all.
Actually, this is probably a lot easier with blogs than with forums, since so many blogs provide RSS or ATOM feeds and there's a huge feed ping/search/index infrastructure in place with sites ranging from Ping-o-Matic to Syndic8 to Feedster and Technorati. So the search part is practically off-the-shelf.
RSS requires a source that provides the RSS feed. Some RSS aggregators do screen-scraping and such to aggregate data from various sources that don't directly support RSS. Most of these, however, need to know quite a bit about a specific non-RSS web site and how it formats its data before they can do much with it.
The idea here seems to be for the tool to do a search to find all the blogs (and maybe web sites in general) that cover your chosen subject matter, and then have enough "smarts" to do screen-scraping (or something on that order) to provide you with an aggregation on all of them without requiring a lot of prior knowledge about the site and its formatting.
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The universe is a figment of its own imagination.
The universe is a figment of its own imagination.