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Getting All 1,700 Parts of the Xbox 360 to Market

Carl Bialik from the WSJ writes "Microsoft is hoping its Xbox 360 will further the company's goal to 'link the Web and entertainment of all forms in consumers' living rooms,' the Wall Street Journal reports, but 'one manufacturing misstep -- a shortage of graphics chips or a recalled hard drive -- could derail those ambitions and drag Microsoft's unprofitable videogame business even deeper into the red.' The WSJ traces the 1,700 parts that go into the device through the supply chain -- from two southern China factories, Rotterdam, and on to Toledo, Memphis, and ultimately, retailers in the U.S. -- and looks at what could go wrong along the way."

29 of 206 comments (clear)

  1. And this plagues only MS because... by The+Lerneaen+Hydra · · Score: 2, Insightful

    Granted I havn't read TFA, but how is this any different from any other relatively complex peice of hardware? And why would it fsck up MS?

    1. Re:And this plagues only MS because... by TheRealFritz · · Score: 2, Interesting

      This is not a challenge unique to Microsoft, of course.

      Any hardware manufacturer has to properly plan lead times and coordinate parts supplies. At the same time, parts obsolescence is a big challenge to any manufacturer. Every one of those thousands of parts needs to be tracked and if obsolescence is pending, a suitable replacement needs to be identified and validated.

      So the article simply points out the obvious: the more complex a piece of hardware, the more can go wrong with the supply line.
      --
      http://www.gloryhoundz.com/

  2. Soundcard recall first, please. by koonat · · Score: 3, Informative

    Really, so if some hardware in the nex Xbox breaks or is recalled it will derail microsoft - would most other companies not be affected? What the?

    I was recently in an IRC channel with basehead (who is an old tracking god, and now works for a video game company and is currently working on one of the 360 launch titles) who said:
    The XBox360 does not have any standard stereo output. It either uses the Dolby digital, or it downsamples 5 channels together as 'mono'.

    So anyone without a Dolby sound system is going to hear complete crap. Maybe this will change, but it will be launched this way. This sounds to me about as bad as a soundcard recall.

    --
    Double-Click here for instant highlight.
    1. Re:Soundcard recall first, please. by Anonymous Coward · · Score: 2, Informative

      Sorry, surround sound is a fantasy. I stopped going to the cinema because hearing grains of rice being bounced around on tracing paper behind my head was distracting me and destroying my enjoyment of film. Modern cinemas at least have properly designed accoustics which is more than can be said for the average family room.

      In a controlled listening enviroment, well mixed 5:1 audio is fine but in the average room 5:1 leads to pronounced imaging and phase problems. Additionally, most home cinema systems ship with cheap (harsh sounding) speakers and mismatched or poorly tuned crossovers that leave a huge hole in the lower mid frequencies. The untrained ear will tell you that louder is better but really it just leads to listening fatigue, pity someone forgot to tell the public.

    2. Re:Soundcard recall first, please. by shawb · · Score: 4, Insightful

      Something that Basehead, or Alexander Brandon says is probably true. He has had his hand in the music, sound effects and voice acting for Deus Ex, Theif and Unreal. He was one of the most respected Americans in the Demo and tracking Scene, being almost as well known as Necros and Purple Motion. Considering his roots, I would have been suspicious if OP said they had talked to him anywhere other than IRC.

      --
      I'll never make that mistake again, reading the experts' opinions. - Feynman
    3. Re:Soundcard recall first, please. by lowid+(24)+_________ · · Score: 2, Informative

      I can't speak to the xbox in particular, but it's probably worth pointing out that part of the dolby digital spec deals specifically with downmixing (not to be confused with downsampling, an example of which would be converting 48khz audio to 44.1khz audio) to stereo. What this means, is that if the xbox is outputting dolby digital encoded audio, it will output it in 5.1 if you have a 5.1 speaker system attached, or it will output in stereo if you have just the two speakers attached. This is all done automatically, as part of the decoding process, I believe. (This is why you don't necessarily have to select 5.1 or stereo when watching a DVD - only if the mixing engineer has provided a separate stereo mix.) A quickly googled reference, so you believe me - here.

      The xbox could be different, but if it is actually dolby digital, which I would imagine it is if they are saying it is, the 5.1 output should also provide a true stereo mix, if you have a stereo speaker setup.

      For what it's worth, I am a mixing engineer, though my work in surround and on films has been very limited.

      P.

  3. Re:Speaking of bieng in the red... by 42Penguins · · Score: 3, Informative

    Probably, but they more than make it up with game licensing/royalties. Just like inkjet printers...cheap as hell, but ink is worth gold to sellers.

  4. "XBOX 360 DELAYED BY SHORTAGE by Anonymous Coward · · Score: 5, Funny

    OF #12 TORX SCREWS" sources at Micrsoft reveal...

    1. Re:"XBOX 360 DELAYED BY SHORTAGE by epedersen · · Score: 3, Informative

      A real possbility. Each X-box 360 has 22 #12 Torx Screws (14 silver and 8 Black.) (see http://www.anandtech.com/systems/showdoc.aspx?i=26 10&p=3)

  5. This is a first for the industry! by Anonymous Coward · · Score: 5, Funny

    Most things are only made of one or two parts with a very simple supply chain. In fact, the computer industry's previous champion of complexity was the Apple Macintosh which consisted of only two parts: 1 mouse button, and 1 everything else.

  6. Competition is Good by mordors9 · · Score: 4, Insightful

    Actually this is an area that I hope M$ does well, for the same reason that I dislike their behavior in the OS market. If the Xbox does well and puts some pressure on Sony then hopefully features will be improved and prices driven down for both competitors.

    1. Re:Competition is Good by Y-Crate · · Score: 4, Insightful
      Actually this is an area that I hope M$ does well, for the same reason that I dislike their behavior in the OS market. If the Xbox does well and puts some pressure on Sony then hopefully features will be improved and prices driven down for both competitors.
      Exactly.

      Microsoft has traction in the console market, but not absolute dominance. Sony and Nintendo were caught off-guard by their strong second place showing in the last generation and have been driven that much harder to make things better ever since.

      Personally, I'd love it if Microsoft outsells Sony this time 'round (not happening), and Nintendo outsells them all the generation after that. I want them all to stay on their toes and avoid the complacency that was settling into the market at the dawn of the last generation before Microsoft was actually seen as a viable competitor.

      Nintendo and Sony were really beginning to rest on their laurels and that has come to an end.

      The 360 hardware aside, the PS2 and to a much lesser extent the Gamecube are beginning to show their age. The GC has been spared the ravages of time a bit because of Nintendo's disinterest in pushing the graphic envelope (they have their reasons, and I respect that. I'm not looking for a flamefest on that issue) but the PS2 has really been forced to hang on a bit too long.
  7. So uhm.. Microsoft has done this for 4 years + by cybrthng · · Score: 4, Insightful

    Why would they expect failure now?

    Microsoft *DOES* produce other devices and they know the manufacturing/shop floor management. (They run facilities and design the software that manages them)

    I think MS knows what they're getting into.

  8. Interesting article by Aphrika · · Score: 5, Insightful

    But doesn't this hold true for all cutting-edge devices that rely on a single configuration to work? Dell to a degree are lucky because their inventory is built from off the shelf components which can be interchanged at short notice to give working product, but if you look at shortages of devices such as the Sony PSP, you find that there's a trade-off between time-to-market and component availability.

    The upshot of this initial position is that over time the component costs come down, meaning a larger profit margin (or in the case of the X-box, a smaller loss), eventually leading to a machine redesign to minimise component count (look at the original Playstation configurations for examples of that), and eventually reducing the physical plastics cost my changing the form factor (PS and PS2).

    Microsoft have chosen an interesting path with the 360; a combination of off-the-shelf components that are almost obsolete in retail channels such as the 20GB drive combined with unique items such as the processor and GPU. It's a neat strategy that reminds me of the way the Commodore Amiga was designed; custom chips for the guts of the machine supported by OTS components to keep costs down. It should be an interesting machine to watch, my only hope being that they aren't daft enough to supercede it too quickly.

  9. Re:Speaking of bieng in the red... by kilrogg · · Score: 5, Informative

    Actually they don't fully make up for all the costs, as TFA points out they've lost 4 billion dollars so far.

  10. Re:somewhat on/off-topic by HuguesT · · Score: 2, Informative

    The short answer is yes, it will run many, but not all XB1 games.

    For the long answer, read Microsoft's own compatibility list.

  11. Re:Speaking of bieng in the red... by KylePflug · · Score: 3, Informative

    They are supposed to make it up in game sales. In reality, Microsoft is losing money on the Xbox franchise as a whole.

  12. Microsoft Owns the Rights on All the Components by MLopat · · Score: 5, Interesting

    That's right, we got the rights to all the components. That includes the CPU, wireless hardware, the bridges and even the GPU. So, if anyone along the way in the supply chain screws up by providing flakey hardware or limiting supply, we get a new supplier.

    If you look at the Anandtech review where they disassemble the 360, you'll notice every component is branded with the Microsoft logo!

    1. Re:Microsoft Owns the Rights on All the Components by SiMac · · Score: 4, Informative

      Microsoft doesn't exactly own the rights on the components, but it's pretty close to. According to the Anandtech article, they have a license to manufacture the CPU. Likely (personally, I haven't confirmed it, but it seems probable), they have a license to manufacture the rest of the components as well. So you're correct that they can find another supplier if someone screws up.

      "Full rights" to the CPU would mean they could also, for example, modify the design and license others to use their modified design. Suddenly, Microsoft becomes a powerful player in the embedded processor market by selling other people a chip that contains the results of decades of IBM R&D. IBM would, most likely, never let anyone do that, not even Microsoft.

  13. Article summary: by deacon · · Score: 4, Insightful
    I want the 4 minutes spent reading the article back.

    A breathless journalist discovers that putting a product thru manufacturing requires coordination of lots of small parts, from many different vendors and countries. Journalist also learns that a screw-up in any of these parts will cause a PROBLEM!

    Here is a newsflash for Journalists: The xbox is trivial to manufacture compared to other products. Go tour a plant making large Xerox machines, or a Toyota factory, if you want to see something which actually has a challange to it.

    This article seems more like an ad for what is in reality a small, cheap, and disposable PC with some ductwork in it, a technology that was used on mainframes 20 years ago. This smells like an attempt to make people believe in "genius which is xbox"

    I think there should be a new rule for journalists (and for school teachers as well): You are not allowed to write/teach about something technical (math, science, engineering) until you have spent time doing it professionaly. No more "how they build the widget" articles unless you are a manufacturing engineer with factory experience. Cut down of some of this fluff.

  14. Re:Interesting that MS keeps on losing by cyberjessy · · Score: 5, Insightful

    Bill must really think videogames are super-important; they keep losing billions, but Microsoft just keeps on going back for more punishment.

    So you think the XBox is about games? Hell no. It is about control of the living room. It plays movies, tranfers music from a PC/Mp3 player, plays them, you can send messages to people and maybe even more. It runs a custom Windows 2000 kernel too, for the Power architecture.

    It seems so odd that they'd use their monopoly on desktop productivity software to try to build a videogame empire: history says that ..... with their natural advantages in productivity software.

    So what do you gauge from this? It means the real intent is to be the centre of our digital lifestyle. They make the hardware and the software. Like Apple. Does it get better than that??

    The device is pretty cheap, compared to a computer yet more powerful than any out there. Someday MS might decide it can also be used to write emails, create Word documents, play games, and anything you might use a computer today. (And who knows, they might already have word running on it!)

    I dare you to disagree!

    --
    Life is just a conviction.
  15. Re:Interesting that MS keeps on losing by 10101001+10101001 · · Score: 3, Interesting

    You're right. The XBox division has been turning a profit for 2 years. Unfortunately, net loss is still around $4 billion from 2001 to now. My understanding is they didn't even expect to see a net profit for any quarter until later. Given how much an XBox 360 is going to cost and how much it costs to make, it would seem that MS is still going to be dumping hardware in favor of trying to make up for it with game sales. So, I'd expect that hole to get bigger. But yea, they're probably post a net profit in some later quarter when hardware sales go down.

    But, here's an interesting misconception from the grandparent:

    It seems so odd that they'd use their monopoly on desktop productivity software to try to build a videogame empire: ...

    Microsoft isn't trying to make a video game empire. As has been stated many times, Microsoft is more interested in being a home electronics empire. The XBox was just a stepping stone, with support for games and DVD playing (two places in Sony's turf). The XBox 360 seems a further extension of that. And Microsoft's push to get its media format on both new generation video discs only further cements its long term survival. It wouldn't suprise me if Microsoft's long term goal is to take over one of the MPAA companies or to simply join. After all, what better way to form a long-term monopoly than to not only own the software for every system in use but also the content, in an information age?

    In the end, the XBox is merely an experiment of diversification. If it doesn't work out, they'll try something else. One thing is for certain: they're going to make damn sure to use their $40 billion to get a good footing in some other industry. Growth in desktop (and even server, assuming they ever get higher penetration rates) computing is a dead-end street. The only way for Microsoft to survive in the long-term, and keep their stockholders happy, is to be involved in a variety of industries. If Microsoft's business practices weren't so scummy, I'd be trully excited about what sort of things Microsoft can do by embrace and extending all varities of otherwise unrelated activities.

    --
    Eurohacker European paranoia, gun rights, and h
  16. Re:Microsoft XBox's division which.... by KDR_11k · · Score: 3, Informative

    Which was a one-off spike attributed to Halo 2 that even their PR droids said wouldn't last and they wouldn't be profitable before 2007.

    --
    Justice is the sheep getting arrested while an impartial judge declares the vote void.
  17. Re:Speaking of bieng in the red... by king-manic · · Score: 2, Informative

    Doesn't Microsoft lose money on every X-box sold in the first place?

    More accuratly, Microsoft loses money on every machine made. More if the machien is unsold.

    --
    "There are more things in heaven and earth, Horatio, than are dreamt of in your philosophy."
  18. Re:Entertainment of all forms by Neopoleon · · Score: 3, Insightful

    "Even the the original XBox could be hacked into such a system, suggesting that MS deliberately crippled their new console."

    If you want to do something with the 360 for which it wasn't designed, and if that something turns out not to work, then it isn't a matter of the device being "crippled."

    You don't say your car is crippled when you drive it into a lake and find that it doesn't float quite as well as you were hoping. You just get out (if you can), walk up to shore, and say, "Hey - guess it's not one of those floaty car things."

    --
    - Rory [Microsoft Employee] | Free dirt: neopoleon.com
  19. Well I'm extremely skeptical by Sycraft-fu · · Score: 4, Insightful

    What is claimed here seems extremely unlikely for a number of reasons.

    1) When you have a hardwre sound processor, it's no more difficult to mix to 2 channels than to 1 or any other combination supported. You'll notice that cards like the Audigy can change speaker configuration on the fly with no problems. Thus it would make no sense to deliperatly handicap the system in this manner.

    2) Microsoft is not stupid, contrary to what many /.ers seem to think. They are well aware of the number of people with stereo-only setups, and would have no reason to alienate them.

    3) A quick look at Microsoft's site reveals stereo outputs on all the cables. Have a look at http://www.xbox.com/en-US/hardware/accessories/get connected.htm that's the cable page for the 360. Notice that all the cables there have stereo anologue audio outputs (the red and white RCA cables). Why would they include stereo outputs, if the sound out was only monaural?

    So I'm going to guess that orignal poster is wrong. I can see one of three situations as to why:

    1) The person he was talking to was not who he believed it to be. The number of pretenders on IRC is beyond count. It is easily possible someone was lying about who they were, and had enough knowledge to make it seem feasable to the uninformed.

    2) The composer may be misinformed. Being good at composing and tracking music does not make one a sound expert. He may well misunderstand the capabilityes of the X-box.

    3) The orignal poster may be lying about the conversation. Given the anti-MS attitudes on /. it's entirely possible.

    Now of course I haven't had hand on an Xbox 360 so I cannot confirm for certianty that there is stereo output available, but I have a hard time believing there isn't. It wouldn't make sense, and all evidence suggests there is.

    Also, even in the extremely unlikely event it was lacking, stereo folks aren't out of luck. All recievers made any time receantly that I'm aware of will happily downconvert 5.1 to stereo if requested. On mine, I simply push the "stereo" button. It disengages all the surround speakers and sub, and mixes everything to the front left and right speakers. The source cab be 5.1, 6.1, 7.1 DD or DTS, it doesn't matter, it will make it stereo at the push of a button.

    Either way I would say you should probably not believe something that some random guy claims that some other guy on IRC said.

  20. Re:Speaking of bieng in the red... by flyingsquid · · Score: 2, Insightful
    I wonder about their business strategy, personally: "link the Web and entertainment of all forms in consumers' living rooms". Obviously, the internet holds a lot of potential- online gaming, downloading movies and TV schedules, etc. But do people really want to surf the web, listen to music, watch movies and play games, all through one machine and one interface? It's an interesting idea, but in practice I think you end up with the old "jack of all trades, master of none" problem.

    That, and less is often more. Look at the iPod. Part of its success must be that Apple left out almost anything that wasn't directly involved in its primary function, playing music... the end result is that its a better music player, because you're not being confused by fifteen other buttons and all the features included to perform other functions, e.g. PDA, cell phone, digital camera.

  21. Re:Speaking of bieng in the red... by Basehart · · Score: 4, Funny

    "I pick mine up in two days. Christ, I'm so excited."

    Like Christ gives a fuck!

  22. Re:Entertainment of all forms by DrXym · · Score: 2, Insightful
    Sorry, but that's the most stupid analogy I've ever heard. The XBox 360 is more than capable of acting as a media jukebox without changing a single resistor in the console. As it is capable of storing MP3s, it makes no sense whatsoever that it cannot store movies as well. It has the capacity and has ample CPU to do it. Neither does it make sense that it couldn't rip DVDs either come to that. No mods are required for any of these things.

    So why restrict movie support on the device? Why can it play movies from DVD but not its own harddrive? Why must movies be streamed from another machine running Microsoft software? It makes no technical sense whatsoever. The only sense it makes is from a marketing perspective - a full-featured XBox 360 would have killed Windows Media Centre stone dead. After all, who is going to buy some crappy TV / PC hybrid to do what they can do with a regular TV and Xbox costing less? Thus the XBox 360 has been deliberately crippled with these artificial dependencies to ensure that both products have a future.

    It is crippled, pure and simple. It could be a fully fledged media player, but Microsoft have chosen not to make it so for reasons that have nothing to do with what is best for the XBox.