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MS Responds To 360 Glitches
Chris_Yates writes "Microsoft has responded to the complaints of angry gamers popping up on the internet. As expected, they claim it is a very small percentage of Xbox 360 owners that are experiencing a problem. The main question remains, though, what kind of support will those unfortunate few receive? Molly O'Donnell says, 'It's unfortunate and it's important that we get working consoles for those few people who are having problems. We want to get them playing and happy and buying games!' An ABC article states: 'They'll be playing again in three to five days...'"
You can't possibly estimate a percentage based on reading forums on the net. Seriously. :)
Whatever the problem is you can be sure that microsoft is going to make it right for those who have expierienced a defect. Dont forget, they lose money on every xbox. They want you to buy the games, and they want you to get your friends to buy xboxes. Allowing defective units to remain in the world is not something microsoft will do. They will either offer a software patch (if it's a software glitch), a replacement part via mailin (if it's the brick) or they will just replace the unit. At the very least i'm sure they're all under warrenty.
Microsoft's objective with this console is to snatch up as much market share as possible from its rivals (one of the reasons it will be priced lower in japan). The console market is like the car market. Getting market share is the most important aspect of the business, and it's also one of the hardest. Sony hasent made it easy for microsoft either, but with the second gen consoles (now that people know the xbox 1 wasnt a flop, like so many other "recent" consoles have been) Microsoft has a real opportunity to sieze an even larger share and you can bet your breakfast that they're doing their best to take advantage of it.
"It's what you would expect with a consumer electronics instrument of this complexity .... Par for the course."
Can you imagine Panasonic or Toshiba using that excuse regarding a stereo? No. These are consumer-grade electronics, which should Just Work. Bugginess is par for the course in computers because Microsoft has convinced people of that; they are apparently trying to do the same with consumer electronics. If someone's stereo kept rebooting/hanging in the first 2 days that they got it, and they heard about other people having the same problem, widespread or not, they would go get a different brand.
If my dvd player couldn't sit on top of my reciever and inside my smallish cabinet I would return it. If it made a ton of noise I would return it. Why does is an xbox supposed to get any leeway.
You know my nes, snes, ps1, and ps2 had no trouble with any of the configurations that people mention make the 360 crash. Technology has come a long way, don't tell me that modern equipment should be expected to be worse. That's bullshit, and if it means I don't get a next gen console for a good long time then so be it.
I'm hoping people are more like me and won't put up with substandard shit then like you and take mediocrity as it comes. $400 is too much to spend for bullshit.
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