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Why Does Beta Last So Long?

Carl Bialik writes "Noting that Google News has been labeled 'beta' for nearly three years, and Microsoft's antispyware program for nearly a year, the Wall Street Journal looks at why 'beta' lasts so long these days. The article mentions the usefulness of getting the masses to test the product, but also notices another possible reason: 'Betas also have become a marketing device in a fiercely competitive industry, allowing software and Internet firms to release new products or services sooner and cultivate early buzz. Betas, which once had been quietly distributed, are trumpeted in press releases and at news conferences. "I deplore it as a consumer; I admire it as a marketing professional," said Peter Sealey, a marketing professor at the University of California at Berkeley and former chief marketing officer at Coca-Cola Co. "I can't come up with anything else in the entire marketing world where marketers knowingly introduce a flawed or inadequate product [and] it helps grow your user base." '"

29 of 258 comments (clear)

  1. Nothing Deplorable about Betas by Knight+Thrasher · · Score: 5, Insightful

    The reason people like products released as Betas, is because it's the most honest software companies ever get about their products. It's pretty much as simple as that; Beta implies under-constant-improvement, and even I as a consumer don't mind imperfect software, as long as the company will at least advise me it's been released in Beta - under construction.

    1. Re:Nothing Deplorable about Betas by mmkkbb · · Score: 5, Insightful

      The acceptance of 'beta' as 'final' by many consumers is a programmer's dream. The need for a product is diminished, as consumers will forgive anything from lack of polish to lack of functionality and lack of coherence. All those things you're too lazy to fix can be swept away since it's still in beta!

      --
      -mkb
    2. Re:Nothing Deplorable about Betas by NewWorldDan · · Score: 2, Insightful

      I think it's more about instant gratification. Developing a high quality product takes time. Releasing a beta panders to the impatitent and provides a large testing base for low cost to the developer and often at no cost to the user. Everyone's as happy as they're going to get.

    3. Re:Nothing Deplorable about Betas by Threni · · Score: 5, Insightful

      > I hate having six different entries in "Add/Remove Programs" for a single
      > program.

      I had that with Firefox. I deleted the oldest version and it deleted all of them. Uh...thanks.

      Also, I had 2 dummy labels in Gmail which I can't delete - it just ignores me, as does Google support.

      Frankly, standards are so low these days (software and hardware) that it's hardly necessary to stick a beta warning - I don't expect stuff to work, and I expect to have to explain what's wrong to clueless idiots in shops when I take the stuff back. Fortunately, they're so used to it too that it's rarely hard to get your money back - they know you're going to have to just take your chances with another one anyway, so why worry about it?

    4. Re:Nothing Deplorable about Betas by Kjella · · Score: 2, Insightful

      The acceptance of 'beta' as 'final' by many consumers is a programmer's dream. The need for a product is diminished, as consumers will forgive anything from lack of polish to lack of functionality and lack of coherence. All those things you're too lazy to fix can be swept away since it's still in beta!

      Or will customers simply redefine 'beta' to mean 'final' and whine and complain until they get the same service and support anyway? 'beta' is after all just a concept, a nametag that we've placed on a product, and it is the same product customers use day out and day in, perhaps come to rely upon whether you call it beta or not. I know there's a lot of power in words, but I don't think you can "define away" delivering a final product.

      --
      Live today, because you never know what tomorrow brings
    5. Re:Nothing Deplorable about Betas by Neoncow · · Score: 2, Insightful
      While your idea may be true for some** companies, I am not as cynical about betas coming from good companies.

      What is happening here is the public has gotten used to software development in the form of the waterfall model. They understand that it takes time to design, produce, and test software. They have become accustomed to updates during the maintainance phase of a product's lifecycle. <CarAnalogy premise="Software versions are like year models">

      The source of the misunderstanding is that the development industry has moved on to other models like the Iterative Model, while the general public is still expecting waterfall-style releases. Why has the software industry moved on without bringing public expectation with it? Because we can. You cannot expect the public to keep up with the difference between old methodologies and the new ones. This is true in any industry where there are people with specialized knowledge. <CarAnalogy premise="Car designers know a lot more about cars than you do">

      "Beta" is a transitionary device for the public to understand that the software industry has changed. The public will find out that just because a product is released, it doesn't mean that the programmers are done with working on it. Just that they have part of it working. Of course this is possible because of the declining cost of distribution (The Internet gives us this).

      Beta shields people who are used to the old model from the truths of iterative development. Software is never done until it's perfect, but we can't hold out and wait until it's perfect, or we will never get anywhere. <CarAnalogy type="Nobody has the perfect car">

      *All car analogies are left as an exercise for the reader.
      **I agree with parent when it comes to bad/copycat companies. They're doing it because it's hip/they're lazy.

    6. Re:Nothing Deplorable about Betas by rizzo420 · · Score: 2, Insightful

      google local doesn't say beta. that includes their maps. i'm kind of surprised since that's one of their newer products. the google toolbar is also not beta.

      i think it's more the lawsuit thing that they keep news in beta (makes people think they're constantly working on it). google groups is one of their longest running beta products...

      --
      please me, have no regrets.
  2. Best of Both Worlds by Anonymous Coward · · Score: 2, Insightful

    It allows for the company to release the product and have it utilized by the public, but if something were to break, they still have the cruch of "well, it is in beta" to fall back on.

  3. maybe... by JavaLord · · Score: 5, Insightful

    why 'beta' lasts so long these days

    Because companies are being more realistic with project life cycles?

  4. about that by sedyn · · Score: 2, Insightful

    "I can't come up with anything else in the entire marketing world where marketers knowingly introduce a flawed or inadequate product [and] it helps grow your user base." Doesn't this describe the computer industry in general?

    --
    Am I open minded towards open source, or closed minded towards closed source?
    1. Re:about that by timeOday · · Score: 2, Insightful
      "Flawed" and "inadequate" are relative terms. Take the most reliable, feature-laden car from 50 years ago and release it today. You'd be laughed off the street for its unreliability and lack of "basic" features. A Tune-up and new set of tires every 10K miles, and no seatbelts!? You must be joking!

      Sometimes a product falls well below the norm and deserves criticism. But when somebody slams an entire industry comprised of thousands of separate companies, it's a pretty good sign they're just a whiner with unrealistic expectations.

  5. Beta = safety by mbelly · · Score: 3, Insightful

    If a product is labelled as beta, and they have to completely overhaul it or a severe security flaw is found. Any 'damages' can be shrugged off as "This was only a beta, use at your own risk".

    ~Matt

    --
    ~Belly
  6. Too fancy an answer by Concern · · Score: 2, Insightful

    We thought we would finish this sooner... but we didn't.

    Eventually we kind of gave up trying, but we're too nice to just take it off the website?

    Who would have thought?

    Or... my personal favorite:

    "Beta" as a kludge to workaround users who don't read disclaimers and get hopping mad when things don't work. I swear that accounts for a big percentage of the people who do this.

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    Tired of Political Trolls? Opt Out!
  7. Released products are flawed and inadequate by sterno · · Score: 4, Insightful

    The thing is, most software that we get is flawed and inadequate in some respect. Labeling the software as being beta reduces people's expectations. Thus when there is a serious flaw, the customer doesn't feel that irritated with it because it was beta. If it was a released official product, then they might have more room to criticize.

    --
    This sig has been temporarily disconnected or is no longer in service
  8. The software... by wpiman · · Score: 5, Insightful
    mentioned in the article is free- both MS anti-spyware and Google News. I think this is a little bit different if it is a product you pay for. Many people had problems recently with Civilization IV and the XBOX 360. Being paying customers- these people have been heard screaming in various message boards.

    Drug companies do beta test their drugs. Usually- they pay the recipient to take them.

    The point is- you get what you pay for.

    1. Re:The software... by spejsklark · · Score: 2, Insightful

      I find it strange that it wasn't emphasized more in the article, (nor in other /. comments.)
      This is the main reason. Free software (from for-profit companies) has not been around that long.

      Support costs money you're not getting from non-paying customers.

  9. What about ICQ? by Anonymous Coward · · Score: 4, Insightful

    It's been in beta for nearly 10 years ;)

    Part of the reason is that they can reserve the option of making it non-beta in the future and charge for it.

  10. Allows customer feedback before final release by cmorriss · · Score: 2, Insightful

    Betas are indeed helpful to consumers. It allows them to get an early look at a product and guide its final look and feel and feature set. This allows the company to develop a better product and consumers get a product that more suits there needs.

    While it's true that using beta software is not for everyone, there are many users who do and make this symbiotic relationship worthwhile. As a software developer for enterprise customers, I see this play out with great success all the time.

    --
    10 minutes working on a sig. What a waste.
  11. Re:Google News by winkydink · · Score: 3, Insightful

    Any good forensic accountant can determine whether or not Google is generating a profit from Google News. The term "beta" provides no legal protection in that regard.

    --

    "I'd rather be a lightning rod than a seismometer." -Ken Kesey

  12. Re:Google News by damiam · · Score: 3, Insightful

    Google's obviously not turning a profit now because there're no ads. Google doesn't want to officially "release" Google News until they've figured out how to make it profitable without legal problems. That's the problem.

    --
    It's hard to be religious when certain people are never incinerated by bolts of lightning.
  13. Do Google Betas Put Customers At Risk? by miller60 · · Score: 4, Insightful
    When Google Base was launched, it included cross-site scripting vulnerabilities that could have allowed an attacker to steal cookies and other information from users - which is no small matter now that Google has consolidated services such as AdWords and AdSense under a single login. The flaw was discovered by UK security researcher Jim Ley, who also found security holes in the Yahoo Maps beta and argues that betas are often unveiled without adequate security testing.

    As for Google News, one reason it remains in beta is that it has no business model. If Google tries to put ads on Google News, the newspapers and magazines whose stories are listed on Google News would probably file lawsuits, alleging that Google is trying to profit from their content. Google's emergence is a threat to the major media outlets that represent much of the content on Google News, and some folks in the news business believe it will remain in beta untilthis problem is settled.

  14. Now with more slurm! What a dufus! by csoto · · Score: 1, Insightful

    "I can't come up with anything else in the entire marketing world where marketers knowingly introduce a flawed or inadequate product [and] it helps grow your user base."



    Talk about silly nonsense. In previous marketing terminology, this was called "last year's model." Marketers have ALWAYS used product improvements as a basis for selling essentially the same product again. My '06 Honda Odyssey has newfangled headlamps. Big whoop. Was the previous model "inadequate" because it had a different type?

    Beta is simply about calling something "free but use at your own risk." It's better for software companies than releasing Version 1.0 for free, because you can NEVER go back to charging for it once you do that. Ask Netscape.
    --
    There exists no way of exchanging information without making judgments. --Bene Gesserit Axiom
  15. As long as programmers hear us... by Spy+der+Mann · · Score: 4, Insightful

    Being a programmer, I like participating in my favorite products' forums. Like, I report a bug, and a couple of days later, it's "fixed in CVS". I only have to recompile, and voila.

    Anyway, one thing that is very needed, is the frequent release of products (release early, release often), which is why I love looking at the latest beta's of a product.

    However, what I wouldn't like, is having to widthstand an awful beta full of bugs, specially if i can't contact the programmer.
    And it's even more frustrating if said "beta" is actually a finished product, like this one or this one.

    Haven't you guys been frustrated by the stupid MSN window re-scrolling whenever your buddy types something and you haven't finished reading what you missed? It's a nightmare!

    This is why I like beta. At least I expect bugs to be present, and I'm ASSURED that, since it's beta, those bugs will be fixed soon.

    And beta is also where the newest features are implemented, and I can say "wow! you rock!" I think Beta is the best part of a software development.

    So, it depends. Beta, for open source products, is a dream come true. For closed source products, it's a nightmare.

  16. Complexity and the first punch... by fitten · · Score: 2, Insightful

    Well... aside from marketing reasons and the like, Beta periods are longer these days because the software is typically more complex as well. You'd like a good beta audience to test your code breadth-wise and depth-wise, which may be difficult given some products (think about Microsoft Office and all the features and combinations of features you'd want tested).

    Plus, there's always getting your product out in Beta form to let some air out of competitors' offerings. If you can get your game out in a pretty good beta, for instance, you might curb some of the fever for some other competing game has. Just look at the EQ2 and WoW Beta and release times, they were fighting who would release first to get a lot of initial sales.

  17. Re:Nothing Deplorable about Betas ... except by Trevahaha · · Score: 2, Insightful

    Their "BETA" reminds me of the early 90's where you came across sites with the damn "Under Construction" animated GIFs everywhere. All these new web-app betas are nothing more than the new "under construction" signs.

  18. OSS essentially beta - not a troll by ServerIrv · · Score: 5, Insightful

    The premise behind a beta is to get the product into the customer's hands to increase the number of testers to improve the product. The OSS model of development uses this as a framework. Although versions are released as "final", it is understood that it can and will be changed quickly if any problems arise. I personally have gotten into several OSS while they where beta and still use them now.

    I do find it frustrating when paid-for services are in perpetual beta. If a OSS is broke, I haven't paid anyone any money, and I "could" fix it myself if I wanted.

  19. Re:Coke of all businesses should know better. by tm2b · · Score: 4, Insightful

    That's simply not true for technological products.

    The first to market is usually not the victor. From PDAs to OSes to MP3 players, it's easy to see that in the consumer technology market, the "first mover advantage" is mythical. It usually takes a second company to come along and learn from the mistakes of the first in order for a new technology segment to take off.

    --
    "It is our blasphemy which has made us great, and will sustain us, and which the gods secretly admire in us." - Zelazny
  20. Re:To stay out of court. by wsumark · · Score: 2, Insightful

    why would these online publications ever want google to quit freely advertising their products. their ad revenue would be related to that of google news'. google news is a value-adding party, not a competitor. any leagal action would be out of spite that google makes any money off of someone else's publication.

    i'm sure this will get shot down, but ever since the google portal came about, i'd think that slashdot has been getting a good amount more traffic than before. hell, anything from the google portal is a free click anyway.

  21. disagree strongly by Anonymous Coward · · Score: 1, Insightful

    Look at google news closely. The articles are 90%+ AP, UPI and are the *same exact stories* from a thousand little places, either directly or a step away, albeit some have a word or three changed from the original copy. Whoopedy forking zinggy do there. That's the dirty little secret of newspapers and MSM broadcast "news" today, it's repacked crap they pull off the wires.. Google could just pop for a subscription to those two sources and be their own online newspaper legitimately, yahoo apparently does it already.

    Google is just being cheap, and the critics are being ignorant and naieve, and the content owners would be hard pressed to try and counter current US copyright fair use provisions given Google offers an extremely small piece of the content, and gives exact reference and credit.

    It's a manufactured non issue. Why? I don't know, but it sure is. In googles case I think it's so they can claim "thousands of news sources crawled by de minute!!1BBQ 11". Whoop! It's a few dozen really at best.

    I think the funniest one is online newsrag A makes you REGISTER to go see the SAME AP or UPI crap you can get elsewhere without registering. Why would I want to "register" when the only thing I can't access at newsrag A is the pathetic local high school soccer scores and similar?

    Big fat jokeski