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Big ID Thefts Not To Be Feared

goldseries writes "A new study released by ID Analytics says that only about 1 out of every 1000 stolen identities are actually used, due to the amount of time it takes to use the identity, limiting a single thief to 250 identities a year. The likelihood that your information will be used increases drastically when the size a the theft is small. So size does not matter, in identity thefts at least; the identity thefts you need to worry about aren't the big ones heard on the news but the small unreported ones." From the article: "While the findings will provide some comfort to consumers whose credit cards are lost or lifted, or whose sensitive information is compromised when, for instance, a laptop is stolen, as recently happened at Chicago-based Boeing, some of ID Analytics' suggestions could be controversial. The company suggests, for instance, that companies shouldn't always notify consumers of data breaches because they may be unnecessarily alarming people who stand little chance of being victimized."

13 of 161 comments (clear)

  1. Of Course You Should Inform Them! by SeanDuggan · · Score: 4, Interesting

    Unless the companies who lost the information are willing to be liable for any and all damages caused by the identity theft, not limitted to damaged credit ratings, credibility damage, and all monetary losses, they should definitely inform consumers. That would be like not informing people of airplane safety measures "because very few planes actually crash."

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    1. Re:Of Course You Should Inform Them! by timeOday · · Score: 4, Insightful
      Unless the companies who lost the information are willing to be liable for any and all damages caused by the identity theft, not limitted to damaged credit ratings, credibility damage, and all monetary losses, they should definitely inform consumers.
      I'll go you one further, I think the law should *compel* them fess up. Most of the interest over identity theft has resulted from the California law which does just that. As a result, we started to hear about things that before would have been secret, and it has really blown the issue wide open. For markets to work well, people must have access to relevant information, such as which companies have bad track records for infosec.
    2. Re:Of Course You Should Inform Them! by NotoriousGOD · · Score: 3, Funny

      "Shit. Another 100,000 credit card numbers were jacked? Naw, we don't need to let anyone know. It's the holidays for fuck's sake."

      --
      Where all think alike, no one thinks very much.
  2. Nice whitewash... by Godeke · · Score: 5, Insightful

    So those of you that *actually* suffer identity theft... well, you are just a small, inconsequential number of people compared to those who got lucky. Since you are so outnumbered we can safely continue to fail to safeguard your data, and we will use these results to claim it is your fault, not ours, that you suffered identity theft. After all, you are only one in a thousand, right? Heck, losing a tenth of a percentage of our customers won't hurt *us* that much... and all this notification stuff is hurting us *much* more than that.

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    1. Re:Nice whitewash... by Godeke · · Score: 4, Informative

      Having known those who suffered identity theft, I don't need an article to imply this. It takes five years before you can even *start* to breath easier: the first two are full of collection agencies attempting to recover on the "bad debt" in your name. Unlike other businesses who have to stop calling if you ask, collection agencies are exempt from do not call requirements. Attempting to purchase anything major becomes impossible because the three major companies still report your credit as bad, but "contested". They *don't* strike the charges completely off your record. Meanwhile, the company that fumbled the ball claims "we have done what we can" by sending a letter to the credit companies saying that the charger "may" be related to identity theft.

      You end up carrying police reports and your own copy of the credit report, annotated to indicate the problem when trying to buy a car. But it doesn't help because the lacky who is the "loan officer" for the dealership has no real power to make a decision. You receive "mechanics leans" on your property and have to fight repeatedly to not lose ownership of perperty you already owned because of state laws (at least here in Arizona) that allow a mechanic to force the sale of property to pay for "services rendered". Even if the services were rendered to a crook instead of you, they are not barred from trying until you sue them into submission.

      All while the company that screwed up claims that they are faultless because they sent three letters out, and that perhaps "there are other issues here".

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  3. Not a big deal??? by gasmonso · · Score: 4, Insightful

    Tell that to the thousands of people who had their lives turned upside down. The effects of identity theft can be devastating and long lasting. If your data is stolen, you have every right to know about it. This is just an attempt for companies to downplay their incompetence and lack of security. I'd like to see how they would react if their information was stolen.

    gasmonso http://religiousfreaks.com/
  4. overblown my ass! (ewww, nasty image) by BushCheney08 · · Score: 3, Insightful

    As a former victim of identity theft, I have to tell these people to go to hell. Sure, my case was a fairly small one -- two lines of credit opened in my name totalling about $5000 (On one of the applications, there wasn't even a SSN. They opened the account simply by listing my name and an address that I've never lived at). Getting the crap cleaned up was an absolute nightmare. And don't expect the 3 credit reporting agencies to be any help, either. They don't want to deal with you. After all, you're not their customer - their customers are the ones buying your information from them. One of the agencies still sends mail to my old address, 6 months after moving. This is despite me sending a letter notifying them of my change in address along with all of the information they requested in order to do so. Basically, any company dealing in personal information brokerage is on my shitlist...

    --
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  5. I just got a 20 page background check fax in error by gelfling · · Score: 5, Insightful

    My home fax machine is one digit off from that of an headhunter. Two nights ago I got a 20 page fax detailing the background check results for a candidate including:

    Name
    SSN
    Address
    Bank account numbers
    Credit score
    Arrest/conviction records: Federal State Local
    Urinanalysis results

    There was never a I never received a followup fax to check up on it - clearly they didn't have my phone number so they couldn't speak to me, but they already had a record of the fax number.

    And if that wasn't dumb consider this.

    My home phone number is one digit off from the States depart of Revenue unclaimed funds division. I routinely get calls from people asking "Is this the money line???" I get people leaving their name, address, SSN and phone number on my voice mail, unasked and please remember that the outbound message states the phone number and nothing else to indicate what the number is for. I get calls from people in state, out of state, out of the country, from prisons from other branches of the government.

    Security is bullshit as long as people act retarded.

  6. What about the people in the call centers? by rolypolyman · · Score: 4, Insightful

    What concerns me lately is some of the faceless/nameless droids working in the call centers. After we called our Texas power company to transfer our service to a new address, we found out some time later that they added on another house in Dallas, as part of the same work order. Assigned my wife's social security number to the account, too. It's not just the databases that concern me, but the trustworthiness of the people taking my call.

  7. Re:I'm not sure I get it by timeOday · · Score: 4, Insightful
    I'm not sure why anybody should be notified at all. Customers knew the risks when they signed up for a credit card, if they didn't know the risks they could have found out. And now nobody has an excuse for not knowing the risks involved.
    You are the classic example of somebody who berates individuals for not taking responsibility (for things they have very little control over), while at the same time giving companies carte blanche for utterly reckless irresponsibility. It's bizarre.
  8. Not in the hospital setting by PIPBoy3000 · · Score: 3, Interesting

    I work for a healthcare organization and one of the applications I support is this system for merging multiple medical records into a single one. We have a team of people whose sole purpose is to take multiple accounts and turn them into one. This extra accounts can be created accidentally, such as when a Jane Doe comes into the ER and their identity is later established. It can happen on accident, such as when a registration person creates a new account instead of finding the old one.

    In the last couple years, identity theft and identity fraud have resulted in huge inputs to the system. Where we once had to merge up to three identities, the system now supports merging up to ten. What happens is that a single individual will steal a bunch of different identities and then use them all, typically to get drugs.

    So, while the risk of your credit card being stolen and used may be low in certain cases, don't lose your other "proof of identity" stuff: driver's licenses, insurance cards, and your social security number.

  9. Re:Ask Slashdot: Downside to "Fraud Alert"? by lividdr · · Score: 3, Informative

    In my experience, the fraud alert doesn't do anything.

    My wife's wallet was stolen, containing a credit card, our debit card, and her driver's license. We cancelled/re-issued the cards and she had her DL# changed. We called experian, equifax, and transunion to have a fraud alert set on our credit reports.

    A few days later we got letters from all three indicating the fraud alert was set. According to the letters, we shouldn't be receiving any pre-approved credit offers in the mail for 90 days. Any query against our credit report would return a fraud alert. We also signed up for a service offered by our bank to receive notification on any activity against our credit report.

    Unfortunately, we continued to receive those damn credit card offers, often "pre-approved" , every Tuesday non-stop. We opened an account with Home Depot about a month later and there wasn't any mention of a fraud alert. We also never received any notification of any activity against our credit report, not the inquiry that HD should have run, nor the appearance of a new trade line. We cancelled the credit report monitoring service and got our money back.

    Bottom line, using the fraud alert didn't really do anything, positive or negative. I expected to get a request for some additional ID from the CSR at Home Depot, but instead she just said "You've been approved" after a couple of minutes and handed me my temporary credit info.

    --
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  10. Credit Alerts and Cashiers by SeanDuggan · · Score: 3, Informative
    Bottom line, using the fraud alert didn't really do anything, positive or negative. I expected to get a request for some additional ID from the CSR at Home Depot, but instead she just said "You've been approved" after a couple of minutes and handed me my temporary credit info.
    "Never attribute to malice what can be attributed to human stupidity." It's also possible that the cashier ignored or bypassed the message. Her pay isn't likely to be influenced either way by it and if multiple people are putting on "fraud alert" alarms on their credit records, it's entirely possible she gets so many bogus alerts that she doesn't even think twice before dismissing the dialogue. *grumble* I really wish I had the URL to that study someone posted on Slashdot... they were ostensibly heavily involved with the "photo ID on a credit card" concept at its first inception and he posted a nice long summary of his results. Basically, it didn't matter what the picture looked like; the cashiers passed the card. They even tried people of the wrong gender and it didn't make a difference. They then tried adding alerts, first a notification that popped up to ask the cashier to check the picture, then a dialogue which asked them to call into the credit agency, which required using a bypass key to dismiss. The rates of checking the picture were actually lower because the dialogue would get automatically dismissed without thinking about it.

    Come to think of it, I think that article was in something about biometrics... someone was publishing instructions on how to fake fingerprints using gelatin and he was commenting on other failed security features.

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