Slashdot Mirror
Pushing the Need for Bug Tracking?
NorthwestWolf asks: "I am the sole developer for a medium-sized company. My work consists of developing intranet applications for the production, accounting, shipping and engineering activities at all of our locations. My dilema is that my boss is dead set on the idea that we DO NOT need a bug tracking system, nor does he feel that we have a need for version tracking. As much as I strive to write perfect code...that doesn't happen. Most recently, I asked to install a lightweight piece of bug tracking software that would not tie into the database, and was written in PHP (what our apps are already developed in). This was to be for me, and me alone; although my boss does produce some code and is the reason that I would like version tracking (he has made changes to my code that I was not aware of until I noticed problems with certain functions). So, to those of you who are, or have been in a similiar situation...what are you doing, or what have you done to get critical development tools such as these implemented at work?"
(My previous didnt really suggest a good solution - so here you go)
Try introducing your boss to "quality measures" as detailed in any number of Software Engineering texts. have him read any number of the good books on software production. Let him realize that rework costs money - and that repeated rework (i.e. fixing bugs that were fixed before) can become exponentially more expensive in terms of the time (i.e. money) that you have to spend on such activities. Furthermore, the lack of source code control prevents you from recovering quickly from coding errors - your or his.
In business terms, perhps this would sell it: there is no *accountability* for errors or defects, no way to list and prioritize activity you need to take with defects, no ability to see trending or patterns, no ability to learn from your errors and prevent future ones, etc. No way to manage the process wth any sort of efficiency or effectiveness.
Basically making software without bug tracking and version control is like running the cash side of the business without any accounting system. And its simply unprofessional.
If this doesnt do the trick, then you need to get out. Sooner or later he will make a change to the codebase that will break things in the fuiture, and you will have no way to unwind it short of a full rewrite. And without bug tracking and version control, it will all be blamed on you, and you will get stuck with the blame, the loss of trust, the downtime for repairs and the overtime charges needed.
Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo! http://goo.gl/J9bkO
...is to smile politely when they say stupid things, and then deal. I would suggest that you call your bug tracking system a "todo list" and keep a copy of the code in CVS. Produce your changes out of the CVS repository. Periodically compare what's in the head of your CVS to what's deployed, and _always_ compare before you overwrite anything that's deployed from your copy. That way you get what you want, and your boss doesn't have to deal with it. Don't tell him you have it under version control - just take advantage of the fact that you do.
You can see that the stereotype of slashdotters living in their mother's basements until they are 35 isn't too far off the mark by all the comments here. Every other reply is "Quit. You are smart and he is dumb. Just quit." That's easy to say when no one is depending on you. It's another thing entirely if you have a wife and kids to support. I know this is difficult for some of you, but just picture what it might be like if you actually had someone (other than your mother) who cares about you:
Loving wife: "Hi Honey. How was your day?"
Slashdotter: "I quit my job."
LW: What? Why? Whatever for?
S: The boss wouldn't let me install Subversion.
LW (pausing for a few seconds in disbelief): Honey, I don't know what a Subversion is but I do know that Jenny's orthodontics bill came in the mail today and that the mortgage payment is due next week. You need to go down there and tell them it was all a big mistake and that you'd like your job back. Our family is depending on you!
S: Hey, the guy's an idiot. It's not enough that the boss chews me out for reading Slashdot at work, you've gotta get on my case too? I'm going to play Unreal Tournament. Just leave me alone for awhile.
LW: Mother was right. I should have married Dirk instead!
Guys, enough of this sorry "If you can't have everything you way you want it, then quit" crap. This guy needs some real advice.
Your boss is an idiot if he thinks more than one person can work on code without a revision control system
Heck, I think I'm a pretty good coder but I wouldn't work on anything non-trivial by myself without some sort of versioning.
rage, rage against the dying of the light
I was in the same position, since I was the only developer for small internal applications, my superiors wouldn't allow any sort of bugtracking or versioning software, since it was seen as a waste of time and money (even if the software was free).
I didn't really care until my code started getting changed by other people - other people (I won't use the word developer since I was really the only coder) that thought they knew what they were doing.
I started off by changing permissions on directories so that no one else had access. But the permissions would be reset by the admins so that the files could be edited. Then I started making daily archives and hashing them, and it worked for a while, but was a hassle. So I started keeping detailed records of time spent fixing the changes. During our weekly team meetings, I started revealing just how much time was spent fixing other code changes. The changes stopped for a while, but resumed.
So one day, I "accidently" lost the entire codebase. And preached that versioning software would have allowed me to pick up where the loss happened.
As for bug tracking, I had to write my own system that was hosted locally (via an illicit install of cygwin/apache/mysql/php), just to track them. One day, my boss accidently saw it and thought it was the greatest thing since slided bread and wanted everyone to use it. I quickly got rid of it off the work machine, but soon we had bug tracking software and my boss was praised by her superiors for her innovative thinking.
Can't spell slaughter without laughter!