Other Uses for Wiki Software?

CodeMonkey22 asks: "The much-discussed Wikipedia could be considered the quintessential definition of what Wiki software is capable of. More recently, however, a plethora of specialized reference websites, such as Wookieepedia (Star-Wars) and the Marvel Database (Marvel Comics), have popped up. This got me to thinking, are websites the only viable use for wiki software? Working in an IT department, the first alternative that came to my mind was an intranet knowledge-base. TWiki, for instance, touts itself as 'an Enterprise Collaboration Platform'. What other uses could take advantage of Wiki? What changes would be needed to make it more applicable in other areas of use?"

Comments

Tech Support?

[MentalMooMan]

I was actually thinking about this earlier today. Would it not be pretty useful to use wiki software for customer "tickets" in tech support?
Seems pretty sensible to me, even if it's a little overkill.

Internal project tracking

[RandomJoe]

I set up TikiWiki for my department to track projects. We are a commercial HVAC firm (my dept is the automation side), so CVS and the like don't (at least I don't think!) really apply. But I do the engineering and layout, with others doing the actual installations and we needed a way to easily transfer information. They always have their laptops with them, and have VPN access to the office, so this idea came to mind.

It has worked pretty well, and quite a few people in other departments have started using it too. It's a nice way to do "brain dumps" and record those things people tend to say in passing in the hall! I still have a few people that "forget" about it and call / barge into my office to ask a question. "Did you check the wiki?" standard response now!