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Tech Support to the Stars

Posted by ScuttleMonkey on from the but-who-won dept.

Carl Bialik writes "The Wall Street Journal is reporting that Prince, Snoop Dogg, Ludacris, Bon Jovi, and U2 all have used technical support when on the road, when their Wi-Fi or Xbox or Sidekick needs servicing. The Journal takes a look at the lives of the essential, if overlooked, members of the entourage, the support tech. Joshua Kapellen, of Best Buy's Geek Squad, has been on the road with U2 since 2004. From the article: 'Last March, lead singer Bono needed his Xbox connected while the band rehearsed in Canada. Mr. Kapellen got a call. He hooked up the contraption and a few minutes later was playing videogames with Bono. "It was one of the coolest things that has ever happened to me," says Mr. Kapellen.'"

6 of 289 comments (clear)

  1. Whoa by Airconditioning · · Score: 5, Funny

    It's bad enough having good natured people on the other end of the phone line, can you imagine what it would be like with a total ego-maniac? For sanity's sake son, run like hell.

    1. Re:Whoa by bheer · · Score: 5, Funny

      Ask anyone in IT who's dealt with top management-- I'm pretty sure they get a lot of practice dealing with egomaniacs :-)

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    2. Re:Whoa by ZiakII · · Score: 5, Funny

      Ask anyone in IT who's dealt with top management-- I'm pretty sure they get a lot of practice dealing with egomaniacs :-)

      You think thats bad.. try being IT in the USMC and dealing with officers. I hurried to find what was so wrong with the Comanding Officer's computer after he demanded someone come right now and look at it, to find out he wanted to change the paperclip to a dog. (sigh)

  2. Re:Is there a way... by Comatose51 · · Score: 5, Funny

    I will laugh so hard when one of these celebs have to call the Geek Squad because he/she gets locked out by the DRM on his/her own songs, movies, etc.

    --
    EvilCON - Made Famous by /.
  3. Tricked, i say! by Anonymous Coward · · Score: 5, Funny

    I helped Steve Ballmer hook up his xbox, and all i got was this lousy chair!

  4. "I kicked Bono's ass at Warcraft III!" by Nova+Express · · Score: 5, Funny
    "He kept building farms to feed the hungry, so my orcs just wiped him out!"

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