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Troubled Times at Gateway
conq writes "BusinessWeek has a piece looking at the future of Gateway in the light of the recent announcement of the departure of their CEO. The article revolves around the question: 'Will the sudden departure of Wayne Inouye and a slumping stock price leave the computer maker open to a buyout or takeover?'"
Over the past 15-20 years I've known many Gateway customers. Tech-savvy users, grandmas, University departments, small businesses, all have one thing in common: every single person or group I've ever known to have bought a Gateway PC has had to call their tech support line about something.
How do I know this? After the first two or three, I started to ask: "How was their tech support?" They'd usually answer matter-of-factly, "Oh, they were great. There was this little problem, but they helped me fix it right away."
Sometimes they'd say no, and I'd ask, "Really? You're the first." Then they'd respond with "Oh, well, now that you mention it, there was this problem with the [memory, hard disk, keyboard, missing item, whatever], but they helped me fix it right away."
Raise your children as if you were teaching them to raise your grandchildren, because you are.