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A Look Inside Newegg
An anonymous reader writes "AnandTech has an interesting look inside Newegg's 180,000 square foot facility. Effectively, they followed the path of an order after it was soon placed online. AnandTech was able to get a tour of their facilities before, but this is the first time they allowed them to publish any photos."
shouldn't this be under the Special Advertising Section?
Do you even lift?
These aren't the 'roids you're looking for.
Typically their prices are not the best on pricewatch but they're close, and their service is great. Most places that are the absolute cheapest on pricewatch have shitty service, should you ever have to return anything. I got a case from Newegg that was dented and they just let me keep it.
Lots of people bitch about service, but when push comes to shove they'll forego service to save a few bucks and service oriented businesses will lose out to discounters. I see Newegg as a great compromise of good service at the best prices possible, and give them almost all of my hardware business as a result.
I think you'd find that looking up the resellerratings.com listing for most companies selling stuff at the very cheapest prices, they don't compare to newegg.
All that said, this article looks like a cheesy, paid-for fluff piece.
Newegg's Return Policy stinks. They charge 15% restocking fees, and if you get a defective item, you have to pay return shipping. They are a big enough company to afford not charging restocking fees. I try not to purchase from Newegg whenever possible. They are not a good deal anymore anyways.
No, that is considered a "sentence". People called "writers" put together groups of related sentences to form "paragraphs", and groups of related "paragraphs" are what is considered a story.
Believe it or not, this isn't a troll. From about 1993 - 1999 there were dozens of printed catalogs that offered overnight (technically same-day) shipping if you placed your order before 2AM EST. For $3 your package was delivered by Airborne Express (now DHL) by 10AM that SAME DAY! I ordered many computer parts over the phone around the 2AM deadline and had them in my hand just 8 hours later. And this was to Fargo, North Dakota. Amazing IMHO.
The first time I took advantage of this crazy fast, crazy cheap shipping was when I bought my Newton PDA in 1994. I remember placing my order around 11 PM and paying with the Newton the next morning just after breakfast. I think I ordered it from MicroWarehouse/MacWarehouse. This was many years before the dot-com boom, so I'm still a little baffled at how so many companies were able to update print 200+ page catalogs every month and still offer such awesome shipping.
As far as I can tell, this all ended around the time of the dot com bubble burst. What I don't really understand is why. Or why they didn't just up the shipping charge to $6 or downgrade to overnight instead of overnight-priority shipping. 4 PM the next day isn't a whole lot worse than 10 AM the next day.
I miss those days. Now it seems like NewEgg's 1 - 2 day order turnaround + freeish FedEx 3-day shpping is the best I can find in the same price ballpark. I can usually order from NewEgg on a Monday morning, opt for the Free to $5 shipping, and have the item by Thursday afternoon. Good but still nothing like the 8 hour delivery I experienced for most of the 1990s. Now with online ordering, better tracking/sorting, and greater package delivery competition you would think that $3 - $7 overnight shipping would still be a possibility. Or at the very least, give me back the 2AM cutoff again instead of this 5PM sillyness.
I used to work for Wal-Mart a number of years ago. Their system is called SMART (IIRC, that is Systematic Merchandising and Applied Retail Technology). Their process is known as "perpetual inventory" and for good reason. The computers know how much inventory is in the store at any given time (like any good POS), as well as how many will fit on the shelf, how many come in a case, etc. When it sees that the "on hand" count is getting to the point where the shelf cannot be kept full from overstock, it orders more. It also knows the inventory levels at the warehouse, and how long the delivery will take, so it can make some predictions that result in stock arriving just as the shelf is no longer full. The system also takes into account sales that are coming up and adjusts the order amounts accordingly. Department manager and some floor associates have the ability to manually adjust the on-hand inventory counts, so you can trick it into sending you more of an item if you want to do a department special. It does a lot more than that, and on paper it should result in an almost fully stocked store and and pretty empty back stock room every morning after the previous night's trucks have been worked out to the floor.
In practice, however (at least at the store I worked at), the on-hand counts were always off due to managers screwing up, shrinkage, warehouse mishaps, etc. The result was that some items were almost always out of stock, and others were piled to the ceiling in the back room because the system kept ordering more when we obviously didn't need any more. To complicate matters, you have holidays and seasonal items to account for, and some departments are somewhat independant of the rest of the store (shoes and jewelry come to mind).
And that's just at the store level. I can't imagine what kind of magic lurks at the distribution centers.