World of Queuecraft

BondGamer writes "Gamespot has an article discussing the ongoing problems with Blizzard's World of Warcraft. It outlines how the same issues have been plaguing the MMORPG for over a year now with no end in sight. From the article, 'If there's an absolutely excellent game, but no one can get online to play it, is it still excellent?'" Anyone have any hellacious queue stories? Update: 03/01 16:06 GMT by Z : Blizzard also announced today that they've hit 6 Million Subscribers.

Comments

Only real answer is free character transfer

[thatguywhoiam]

The problem is that a realm can get very busy after you've already levelled a character nice and high, and then you are screwed. I understand Blizzard is trying to deal with an avalanche (yeah, boo hoo) - the only real way to deal with it is to keep adding servers and allow players to transfer their characters between them. Obviously some kind of limit would need to be in place to keep people from hopscotching all over (say, 1 transfer a month or something), but since the service is literally falling down sometimes, it is only fair to allow players to load-balance themselves, and for free, in a reasonable way.

Re:Server splits

[doomicon]

I'm a casual mmo gamer(>10 Hours a week). I couldn't imagine spending 40 mins at a time just waiting to login. While I can put up with occasional bugs and whatnot, being able to login (outside of maint. windows) is a must! I pay a monthly subscription to play, I expect more.

currently playing MxO, so some may argue my "I expect more." comment ;-)

Yogi Berra said it best

[enkafan]

Wasn't it Yogi Berra that said "nobody goes there anymore...it's too crowded"?

And the alternative is ... ?

[BrianRoach]

No matter what they (or any MMORPG) does, there is a group of people that will whine.

The alternative to no queues is ...?

A) Let everyone in. I've seen that in other games. It's not pretty. Things don't scale infinitely, and the game server would be unusable. People would then bitch that the game server is unusable.

B) Static cap the server population. They tried that recently. Immediatly there were tons of threads on their forums saying "I can't create a character on world X where my friend is playing! I paid $50 for this game, blah, blah blah".

Personally, I rarely see a queue, and I've been playing WoW for a year on the same server which has been "full" for some time. About the worst I see is about 30 minutes, and I simply alt-tab and read the news for a few or maybe do a quick chore around the house my wife had been nagging me to do :)

- Roach

Re:And the alternative is ... ?

[BrianRoach]

In any case, if it is impossible to deliver the service to the current userbase, then perhaps they shouldn't have sold it to so many people. It smells like fraud when you take the money and then say "sorry, I can't deliver the stuff right now, there's too many people who've bought it

First, your complaint (like most of them) seems to be based on an assumption that they are not working as hard as they can to improve things, and that they simply sit around all day sipping tea. I, personally, do not see this as being the case.

What I see is a company that had growth far exceeding their business plan and are now playing catchup. IT things don't happen overnight, and like most companies and people, they are not perfect.

As for "fraud" ... they only keep taking money from people who choose to continue giving it to them - continuing to play is not compulsory. Your initial purchase price is no different than if you had bought any other video game that didn't live up to your expectations - you can't return those for a refund either.

- Roach

Re:And the alternative is ... ?

[Taral]

You assume the problem is the server. It's not. It's the client. A world with too many people, or even just one zone with too many people in it, is sufficient to cause the client to fail.

Re:Users' own servers?

[PhilHibbs]

Someone has already got their own server running, check out xaoswow.com. Never tried it, and I've heard that cheating is rife.

Phil Hibbs.

Re:Ridiculous

[Southpaw018]

You have about 5 minutes to log back in after an involuntary disconnect and you can skip the queue. NB: In this case, "log back in" would be when the character select screen appears.

Re:queue madness

[LordSkippy]

Does this mean that there are more people waiting in WoW server queues, than actually playing SWG?

Re:Queues?

[26reverse]

Wrong queue. Often times (specifically Alterac Valley) there just aren't enough people at the same level playing those areas (10 level 20s from both Horde and Alliance, for example). So, yes, a 30 hour wait is tantamount to an infinite wait. Those aren't Blizzard's problems, the online community needs to get together and schedule specific times to play PvP.

At least during those queues, you can stay in line, but run around and quest/farm/auction/chat/etc. The issue here is the queues just to get ON the server.

Over Christmas, Blizzard also limited character creation on certain realms. Good, glad to know that new players would be forced to newer realms. Unfortunatley, that unleashed a flood onto the "open" servers. And the queue for my realm increased drastically.

Blizzard has said authorized certain specific realms to transfer to other specific realms in the past (say, if you were on realm A then everyone could transfer to realm B... but only those on A could go only to B). They have hinted in the past at opening that up a bit... such that any one on any realm could transfer a character to a new realm. Might be useful. There's also been hinting at "pay to transfer" schemes. That would help limit the hopscotching, as well as put money into the infrastructure and upkeep.

With the money they are generating WHY

[MISplice]

You would think with the money they are generating from the game ( 6 million customers at 15.99 a month = $3,198,000 a day ) they could upgrade/manage the lag/queue problem better. Sure my figure is a little off because id you pay more up front you per monthly cost is lower but still thats a lotta money coming it with little frustration being reduced to the gamers.

Why new servers?

[twoallbeefpatties]

To those people who say Blizzard should just add more servers - part of the problem is that people want to play on servers with high populations. Few people want to log onto a server that has a low population - it becomes harder to find a group, harder to get things at the auction house, harder to find good PvP. And certainly there is less fame to being the best player on a server with a low population. Many people also start playing WoW because of friends that they have playing the game, and the higher the population of the server, the more people that have friends that they want to invite and make the population even higher.

Some people want to play on low-pop servers. These people don't have much of a problem. Some people want to play on high-pop servers. So they go start a character on a high-pop server, raising the population higher in doing so and drawing the queue up even farther. Several people want to play on medium-pop servers to get the best of both worlds, but you can only have so many people join a med-pop server before it become high-pop, and by that point the server's reputation gets to the point that even more people want to join in. Basically, population gain works exponentially - the bigger you are, the faster it gets worse.

More servers just isn't going to cut it, not unless you can convince people on larger servers to cull themselves into new servers with smaller populations. There are plenty of servers out there that don't have queue lines, but queues just aren't enough justification for people to reroll. Ideally, Blizzard would set limits on population to cut off before queues become a problem in the first place. But then you run the risk of pissing off people who want to play on the same server as their friend does. There is no justice in this matter.

Gamespot, Blizzard, and credibility

[seebs]

Gamespot spammed me repeatedly despite requests that they stop. They can't even manage a mailing list. Blizzard has provided a game which I have been playing for a couple of months with fairly small login queues except during the peak of prime-time. I've probably spent a TOTAL of two hours in queues, since mid-December 2005.

So, uhm. I think I am uninclined to believe that Gamespot's either competent or reliable, and I don't think I trust them to fairly evaluate the situation.

Yeah, the queues are bad. Simplistic analysis of how much money Blizzard ought to have doesn't tell us what resources they really have. Furthermore, it's not obvious which of the many proposed "solutions" would work. More servers? Lag is a question of bandwidth, so more servers might not help. Let more people log in? More overloads and crashes. There are many possible options, but I'm not sure they'd help a whole lot. Furthermore, if the database servers are shared, it's pretty hard to grow database servers effectively; you can't just throw more hardware at it.

I dunno. I'm okay with things pretty much as is; ongoing attempts to optimize the back-end database may matter more. So maybe we should let the people who built WoW run it, rather than some people at gamespot who haven't done anything of the sort?