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Remote Management and User Consequences?

Posted by ryuzaki0 on from the battle-between-adminis-and-computer-saavy-users dept.

NNWizard asks: "I work in a large university in Belgium where the people in charge of university computer systems want to install LANDesk on every single computer connecting to the university network. The aim is to be able to manage software and provide centralized remote user support. In the old days, every department had computer guys dedicated to the department, and they knew all about the users and their needs. Now, they want to make the management of computer resources global. In most non-engineering faculties this is well accepted, however in the Applied Sciences Faculty the users are computer savvy -- they do not like the idea of giving out control of their computers to people they don't know. What experience does Slashdot have with such a situation? Was the deployment of LANDesk (or a similar software package) a good or a bad thing for the users? How were the privacy issues tackled? Were people still able to use their computers the way they wanted to use them?"

2 of 139 comments (clear)

  1. At my company... by parasonic · · Score: 5, Interesting

    We simply use the freeware version of RealVNC. When employees first join, they have to give up rights to "privacy" for the I.T. people. We respect official business, but unless it's someone high up in the company is working on some sensitive information, we typically assert our authority as our workers should only be working on official business.

    If you are concerned about privacy, I'd look into something simple like VNC if you have the management software to know who's using what computer when. It works VERY well with us and is very versatile--I can't tell you how many times it has saved our butts from having to drive 300 miles when we just put a VNC connection over an SSH tunnel at a remote jobsite.

  2. I don't think so.... by jipis · · Score: 5, Interesting

    I gotta say: As an admin, I enjoy having the ability to remotely see what's going on on my machines. If they're users' desktops, it's much easier to just get a view of their screen (think PC-Anywhere) than to keep asking them what they see now only to get half answers and useless replies.

    That having been said, what the university wants to do is 1) completely different and b) a Very Bad Thing. In my case, *I* am the admin and the machines are *MINE* . The university is looking to force anyone who wants to use its network to give them root on their machines? Puh-lease. It's time for departments who don't want to lose control of their PCs at this university to start looking for an outside ISP. Chances are there's already money in the budget for it: they probably kick in to the general IT infrastructure budget already.

    -J