Slashdot Mirror


Gauging Google's Gaffes

conq writes "BusinessWeek has a piece looking at some of the recent faux pas of Google and what implications they might have. The articles's conclusion: They should hire a chief marketing officer to avoid such gaffes. From the article: 'Recent missteps that have whipsawed or irked investors include the inadvertent release of sales projections and an agreement to censor its own search results in China. Then on Mar. 8, Google used a vaguely worded blog on its site to disclose a settlement of as much as $90 million in a case concerning click fraud. That came days after the company said the case was without merit and told investors the impact of click fraud on advertisers is immaterial.'"

15 of 140 comments (clear)

  1. In other news... by LandownEyes · · Score: 5, Funny

    businessweek.com now has a PageRank of 0.

  2. Panty Bind by Saeed+al-Sahaf · · Score: 4, Interesting
    Recent missteps that have whipsawed or irked investors...

    I think statements by Google have made it clear that they will not be playing the normal Wall Street Game. What's really going on here is that because of this, Wall Street is getting its collective panties in a bind. I for one am enjoying the show. Google should just keep doing what it wants and ignore the people in New York who seem to think they can't be ignored...

    --
    "Who are in control, they are not in control of anything - they don't even control themselves!" - Glen Beck
    1. Re:Panty Bind by Anonymous Coward · · Score: 5, Insightful

      Google should just keep doing what it wants and ignore the people in New York who seem to think they can't be ignored...

      Ahh, so they should continue to misrepresent information to shareholders? They should reap the financial benefits of the system but not be held accountable by the same system? Remember, "the investors" aren't just the guys trading in NY, there are tons of folks and organzations that invest other folks money that are also "investors" and they are being just as irked and feel like Google is not operating is a straight forward manner.

      It continues to amaze me that crap that Google does is seen as innovative and being a maverick shaking up the establishment, but the same deeds done by other companies would be universally condemned. If M$ did similar stuff everyone would be all up in arms. It's funny what cult of personality will do for you, that and a catchy tag line "do no evil". Reminds me of the schlocky 80's flick where Dolf Lundgren plays the alien that blows people away while stating (quite deadpan may I add) "I mean you no harm". I picture Dolf with the words "Google" tatooed to his head and all the gFanBoys drooling while mesmerized and chanting "I mean you no harm" while Dolf casually blows them into oblivion, all the while the other gFanBoys stating that "he must of deserved it".

    2. Re:Panty Bind by Watson+Ladd · · Score: 4, Insightful

      If more compainies start doing this, analysists will be out of a job, and need to learn calculus first. A lot of analysists just do seat-of-the-pants based on reports. Google isn't giving them any material, which stabalizes GOOG.

      --
      Inventions have long since reached their limit, and I see no hope for further development.-- Frontinus, 1st cent. AD
  3. Google's Hiring by Slipgrid · · Score: 5, Informative

    Don't know if they advertise their "chief" positions, but it looks like they want a whole marketing department.

  4. Google's Philosophy: a love and hate relationship by keilinw · · Score: 5, Interesting

    Gone are the days when Google was just a tadpole startup company with little more than a unique name. Over the years, the company has proven its worth time and time again with technology advancements cool new features. Until very recently I too was a hardcore Google fan... I was in love with the company that vowed to change the world, and succeeded.

    We're all familiar with the recent news about Google's policies on privacy, finance, and the Department of Justice. And, it has admittedly made a few mistakes. But who are we to argue? Isn't the company successful? Aren't they doing what the set out to do -- change the world? In a nutshell: YES... I may be disappointed that Google does things a little differently than I expected, but isn't the end result that I have cool new and "free" technologies... and isn't their stock still work a lot more than their IPO days?

    All of these thoughts are SOMEWHAT comforting... but I've started to develop somewhat of a love / hate relationship with them. Very recently (a few days ago) I fell into some sort of keyword promotion site over optimization scam. There is a company that wrote code that a person can insert into their websites in order to "show the location" of who's browsing their sites. This code had a cleverly embedded keyword in it that made a vague reference to "MySpace.com." As a result of including such code on my site, I was getting A LOT of Google hits.. and people were asking me how they could do the same thing. I answered by posing a copy of the code on my website... and then I got hit by a Google Site Ranking Penalty... something that I did not know even existed! Now, I am trying to recover my site's ranking and I'm not even sure how to do this.

    Prior to this experience I thought Google was great... but it appears to me that much of their company is "automated" and that my site somehow tripped some automated flags and hence automatically punished me... for something someone else did. So, in the end isn't it Google's responsibility to protect the small end user from abuses of their automatic systems?

    I personally won't suffer any great loss from my sites loss in status, but its just that -- a loss in status... and frankly its quite annoying. Luckily for me there were a few lessons learned:

    1. I enjoy posting on Slashdot more than on my blog because people actually read it.
    2. I know know how to avoid Search Engine Optimization Errors.

    So, there you have it... that's the story of my love / hate relationship with Google.

    --Matthew Wong
    http://www.themindofmatthew.com

  5. Good Google by Device666 · · Score: 4, Insightful

    How can a company which is depending on the advertise business, stockholders and operation on world level between all the cultural disputes (China) stay an not evil company? Who decides: the clients, a nation or the stockholders?

    Besides that, what good is a google application which shares as a unwanted side-effect sensitive business documents without the knowledge of the respected companies?

    When it comes down to money,some evil stockholders, countries or clients will take on the power game. And I guess it will heappen when google has a real bad financial quarter. So we have to wait for that for a while I guess. We'll see how google will evolve.

  6. Google Print by bcrowell · · Score: 4, Interesting

    Google Print is a good example of this. I'm participating in it as a publisher, and it's been a mess. They've gone through so many conniptions trying to avoid getting sued that it's crippled the program. Nobody uses it, because it doesn't show up in normal google searches anymore.

  7. CMO? Of course! by uradu · · Score: 4, Insightful

    Because--as we all know--companies that do have Chief Marketing Officers never commit any PR gaffes. You can never have enough management!

  8. I'm to blame by vinn · · Score: 4, Funny

    Years ago I realized I had terrible luck with stocks. I learned all kinds of stuff like P/E ratios, etc, etc. But more than anything, I just had bad luck. Well, it's been quite a few years since I've invested directly in a stock. I had some cash laying around in a money market and decided it was time to bite the bullet and buy some Google stock - mostly because I really believe in what they do. Well, that was when the stock was at $390 (60x earnings... ow) Therefore I'm certain you can all blame me for the recent performance.

    --
    ----- obSig
  9. Oh, a "Google done bad" story. by CosmeticLobotamy · · Score: 5, Funny

    Great. It's been a while since I read 750 comments with the words "don't be evil."

  10. Re:Google's Philosophy: a love and hate relationsh by pilkul · · Score: 4, Insightful
    So you used dishonest techniques to increase your pagerank on Google (you claim unintentionally, but that's irrelevant) and Google knocked your site off its listing as a result. I don't see what the problem is.

    You have a "love/hate relationship" with Google because you're running a website. My experience is that it's mainly webmasters and advertisers that have any dislike of Google, because they're so relentless at protecting the interests of their users.

  11. Regarding click fraud... by Josh+teh+Jenius · · Score: 4, Interesting

    What I can't understand is how it is legal for Google and Overature to continue downplaying the effects of click fraud.

    Here is one such effect: I recently spent $150 on an advertising campaign, without finding a single sale (I usually get 5-10 for $150). Later I found out why: an ex-employee who had since become a competitor already knew all of my "favorite" keywords, and was working diligently to click every ad he could find. But what happens when someone applies a DDoS-technique to click fraud? At what point would Google and Overature have no choice but face this issue head-on?

    Using only IP logs and a date stamp, any "PHP-for-dummies" graduate could eliminate 90% of click fraud overnight. With the amount of data Google has, I simply *have* to think they already know the average time "between clicks" for any given keyword/ad placement anyway, and how often the same IP will "normally" click on the same ad. Anything outside those "norms" should go unbilled. It's not as if Google is facing any variable costs per click (nominal at best).

    I don't want to believe that Google and Overature are "evil". However, I'm not really sure what alternative makes sense. Consider: Google and Overature currently have the power to (1) bill clients whatever they want (2) settle lawsuits with more ad credits and (3) use "leading technology" to justify absurd market-caps, only to turn-around and plead helpless to stop "click fraud".

    Be 100% honest for a second: if *you* were in *their* shoes, would you run to the press and say "something must be done!" or would you walk directly into an attorney's office and ask flat-out: "How much should I take before I retire?".

    --
    Math is math. Regular expression is regular expression. The tools are there. The future is now.
  12. Re:Google's Philosophy: a love and hate relationsh by farble1670 · · Score: 4, Informative

    Over the years, the company has proven its worth time and time again with technology advancements cool new features

    really, like what? web-based email? instant messaging? web-based maps? a search engine? i hate to tell you this, but all of this was done 5-10 years before google existed. granted, google has (mostly) made advancements in these areas, but please, let's not pretend these ideas are "new".

    everything google does is available elsewhere, and in a form such that the quality of our lives would not significantly change if google dried up and died.

  13. Re:Conspiracy by tehdaemon · · Score: 4, Informative
    "public corporations are owned and by investors that have one single goal."

    Not at all. investors, like any other large group of people, have lots of diverse goals. In practice though you can't satisfy all of these goals. Most are mutually exclusive to some extent. So it comes down to the least common denominator - max profits - like you said. It is the nature of corporate law that is the problem here, not the investors.

    --
    Laws are horrible moral guides, moral guides make even worse laws.