FBI Agents Don't Have Email Access
the_bikeman writes "According to CNN, many FBI agents do not have access to an email account, and only 100 of the 2000 New York FBI agents have a Internet-ready mobile phone. Spokeswoman Cathy Milhoan said 'e-mail addresses are still being assigned, adding that the city bureau's 2,000 employees would all have accounts by the end of the year.'"
Phil Agre's article entitled "How to Help Someone Use a Computer" http://polaris.gseis.ucla.edu/pagre/how-to-help.ht ml explains very clearly why such 'dumb' users may make the mistakes that they do. I was fortunate enough to come across this before my job at the Helpdesk and it has helped me realize how many problems are the user and how many are the system they find themselves entangled in.