Vonage Puts VoIP 911 Caller on Hold

kamikaze-Tech writes "It is being reported on the Vonage Forums that last month when Loren Veltkamp's Chanhassen, Minnesota home caught on fire, he immediately called 9-1-1 using Vonage. Unfortunately, Vonage put him on hold, causing a delay in the response from emergency workers. By the time fire crews arrived, the fire had become a five-alarm blaze. The house was a total loss."

Comments

Who needs 911?

[abscissa]

As someone who never thought he would need to dial 911, let me tell you that one day, when you find yourself or a loved one in a life or death situation, you will regret saving $12.00 a month on long distance for the past few years...

Now that all the phones in our house are VOIP, we no longer have access to 911 services. Unfortunately this was not my choice. As for anyone who is considering moving to completely VOIP, wouldn't you pay $12.00 a month extra to be able to access emergency services??

Disclaimer?

[Mr. Freeman]

Doesn't vonage make sure to state that their service is not meant for emergency or 911 calls?

I mean come on, if they tell you "you might not be able to get this to work" then why would you expect it to?

People like you are part of the problem

[chocolatetrumpet]

People like you are part of the problem, just maybe?

Re:Something i learned about smoke and fire.

[Duhavid]

stove == smokeDetectorTester ? pleaseNo( ) : ok( );