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IBM Challenges Microsoft With an Ad Campaign

Rytis writes "IBM is about to spend $300 Million dollars on a campaign to win customers and to convert them from Microsoft Exchange to Lotus Notes and Domino under Linux. IBM is also said to offer resellers a bounty of $20,000 for switching customers to its Linux-based e-mail programs from Microsoft server software. It seems that the concurrence Microsoft Corp. is facing is getting tighter and tighter. The Penguin gets more and more support from the two biggest rivals that Microsoft have ever had."

23 of 210 comments (clear)

  1. IBM, anymore trustworthy in this? by yagu · · Score: 4, Interesting

    Sometimes I'm not sure what IBM is thinking. I don't "get" this campaign. IBM is spending $300M on a campaign to convince customers to switch from MS' propietary to their propietary message product? Wow!

    From the Seattle PI article:

    "People are confused, and that's why we are going into that campaign," Harreld, who also took control of marketing in January, said in an interview at IBM's Armonk, N.Y., headquarters. "We're really trying to get at this problem."

    I'm not sure I see this as a clarifying move. I see it only as another product offering. I've used Lotus Notes and worked with it many times. It has lots of interesting features, but I found it obtuse and overloaded at least in the context of an e-mail/calendaring product... the business world probably doesn't need or care about yet another e-mail.

    And, IBM is couching this under the comforting and (maybe) enticing siren of Linux and open systems? Wow! A paragraph from the Bloomberg article:

    "A growing number of organizations are interested in moving away from closed, proprietary technology platforms in favor of an open computing model," said Michael Loria, Director of Worldwide Channels, IBM Software Group. "As one of the fastest growing operating systems in the world, Linux is emerging as a viable alternative to Microsoft Windows as an email and collaboration platform," he added.

    I find this invitation disingenuous, dishonest, and ethically bankrupt at best. I'm a huge fan of Linux, and hope for its eventual place in the business world (which I would submit it already has... except we all still have to whisper about it), but I think IBM is miscalculating on this.

    And even if they are dead on in their marketing campaign, I'm not sure I'm entirely comfortable they piggyback so strongly on Linux. I know IBM has been a contributor to Linux -- has their backing been that strong?

    I've worked with IBM throughout the years and my experience has been they are not too much different than Microsoft in their commitment to Unix platforms, i.e., it's a pill they'll swallow or pretend to swallow if it makes them look willing to play in the Open Source community.

    IBM has diverted Unix technology before (anyone played with AIX before???), I fear they're using it today for personal (corporate) gain. I know corporation's responsibilities are to be as profitable as possible, but this smacks of lip service.

    1. Re:IBM, anymore trustworthy in this? by thinkliberty · · Score: 4, Informative

      And even if they are dead on in their marketing campaign, I'm not sure I'm entirely comfortable they piggyback so strongly on Linux. I know IBM has been a contributor to Linux -- has their backing been that strong?

      Where have you been? If it was not for IBM sco would be suing other linux users for a scosource license. see: groklaw.org

      They have only contributed to 94 linux projects... you can see the very small list here:http://www-128.ibm.com/developerworks/views/l inux/projects.jsp

    2. Re:IBM, anymore trustworthy in this? by Ikeya · · Score: 3, Insightful

      The other thing to remember here is that Lotus Domino and the other IBM business offerings do run on Linux. So it is on an open platform. As much as I love Pine for e-mail, business users (especially management) is going to want something with more features. So while yes, you are using a proprietary solution, you're using one made by a company embracing open standards instead a proprietary solution on a proprietary platform produced by an almost exclusively proprietary company.

      --
      ---- Move SIG...For great justice!
    3. Re:IBM, anymore trustworthy in this? by ThomasFlip · · Score: 3, Insightful

      Sometimes I'm not sure what IBM is thinking. I don't "get" this campaign. IBM is spending $300M on a campaign to convince customers to switch from MS' propietary to their propietary message product? Wow!

      Well duh. Who would've thought that a corporation would spend money to get people to use their product. And no, they probably aren't any more trustworthy. They are after all a large multinational trying to increase profits.

      --
      If the dollar is an "I owe you nothing", then the Euro is a "Who owes you nothing." - Doug Casey
    4. Re:IBM, anymore trustworthy in this? by hey! · · Score: 4, Informative

      Sometimes I'm not sure what IBM is thinking. I don't "get" this campaign. IBM is spending $300M on a campaign to convince customers to switch from MS' propietary to their propietary message product?

      Umm. What do you expect? They have a product. They're advertising it. This is shocking?

      I find this invitation disingenuous, dishonest, and ethically bankrupt at best.

      As far as proprietary is concerned, as far as I can see it plays nice with standards where standards exist for the things it does. It does not extend standards in a noncompatible way either. This seems reasonable for a proprietary program. I think it's clear that IBM is selling Domino, so I don't see what your beef is.

      overloaded at least in the context of an e-mail/calendaring product..

      Bingo. The problem is that it has always been more than email and calendar; trying to position it as a competitor to Exchange has only made the product confusing. The situation has only become more confusing as new product categories evolve that conver part of what Notes does, for example content management. Notes just isn't a clean fit into any of the product categories people are accustomed to.

      --
      Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
    5. Re:IBM, anymore trustworthy in this? by rholliday · · Score: 4, Informative

      I know IBM has been a contributor to Linux -- has their backing been that strong?

      I'm not sure the exact details of IBM's direct support of Linux, but they develop tools for it and on it. The ServeRAID Manager CD and other bootable tools run on Linux kernels, and the latest ServeRAID-8i adapter runs Linux onboard as well. The DSA tools will run on Red Hat, SUSE, and Novell server editions. Apparently an entire IBM division is considering switching to Linux. And of course, as mentioned in the article, their commercial software offerings run on Linux.

      There are various ways of supporting things. Giving money is one way, and actually using and promoting the use of them is another.

      --
      Xbox reviews.. We think they're funny.
  2. Domino/Notes by Anonymous Coward · · Score: 4, Insightful

    Being a former Domino/Notes admin, I can honestly say that the system sucks. It's counter-intuitive, poorly documented, slow and overly complex.

    Unless you have a killer-app that only runs under domino, I'd stay away from it.

    1. Re:Domino/Notes by SydShamino · · Score: 4, Insightful

      As a current user of Lotus Notes (it's up now on my other monitor), I have to agree that it sucks. There are so many features - hundreds and hundreds of them. What do any of them do? Why do I need them? And with all those features, why do basic things like having emails show up in my inbox when I receive them not work?* Why is it so hard to copy and paste things? Why is are the databases so slow and prone to crash?

      I've never used Outlook, so I cannot really compare. I just know that there has to be something better than Lotus Notes.

      *(If you are actively doing something in Lotus Notes when an email arrives, such as clicking somewhere - even on the inbox refresh button - then you get the audible alert and the "You have new mail" notice on the status bar. However, you don't actually get the email, and the refresh button does not work. I have only found success by putting it to the side and waiting for the next auto refresh, usually a few minutes later. This is with Lotus Notes 6.5.3, the latest version I'm allowed to use.)

      --
      It doesn't hurt to be nice.
    2. Re:Domino/Notes by absinthminded64 · · Score: 3, Interesting

      Because I use email so extensively in the workplace I will actively refuse employment at a firm that uses Lotus Notes. It is the most horrendous application I've ever had to use and in my opinion it gives IBM a black eye to those that have to use it. Fortunately for IBM the CIOs, CTOs, C* don't use email and don't have a problem purchasing the triangular wheel that is Lotus Notes.

      The simplest of things just do not work in Lotus Notes's email client. And their flat file "databases" aren't too impressive either. If only they put %005 percent of that $300M into making the user experience JUST tolerable.

  3. Good - but to Notes? by caluml · · Score: 4, Interesting

    Hmmm. Last time I used Lotus, I thought, arrgh, what a POS. Clunky clients, flaky servers. Why are they pushing that, and not investing 1% of that 300 million in developing/extending some server based on Groupware.
    Exchange is good for what it does, and users scream loudest when their email goes down. So I expect companies will be loath to change their entire messaging system. Especially to Notes.

    1. Re:Good - but to Notes? by Blakey+Rat · · Score: 4, Interesting

      Notes is, by a wide margin, the worst email client I've ever used. The most normal and hum-drum activities in other email clients are either impossible in Notes (sorting email by subject line, for example), or grossly complicated and unreliable (setting up a forwarding rule, for example-- then watch it continue to run for hours after you delete the rule!)

      I'm working at an IBM shop right now, meaning that we use Notes for email, and everybody hates it. The users hate it because it's difficult to use. The network administrator hates it because it's a pain in the ass to do simple tasks like, for example, changing a user's name. The accounting department hates it because it's expensive.

      And yes, this is where the Notes supporters will chime in to remind me that Notes is more than just an email client-- it's also a network-aware database host ala Access. Except there's two major problems with this:
      1) IBM advertises that Notes is an email client.
      2) It's a crappy DB host also.

      Look, supporting Linux is one thing, but nobody should be supporting Notes. If the free market worked at all in the computing industry, this program would have died out years ago because it's too crappy for anybody to purchase. If you want to support Linux, do it in such a way that you're not also supporting a horrible piece of software like Notes.

      As an aside, why do all groupware products suck? Groupwise sucks. Domino/Notes sucks. Exchange/Outlook sucks. Why doesn't someone like Adobe create a groupware product to completely blow these suckers away?

    2. Re:Good - but to Notes? by pipingguy · · Score: 3, Insightful


      As an aside, why do all groupware products suck? Groupwise sucks. Domino/Notes sucks. Exchange/Outlook sucks.

      Maybe because software in and of itself has become a "necessary" part of business in industries that as recently as 10 years ago didn't have to rely on software.

      Much of the chatter encouraged by such communication systems is just background noise and a lot of corporate activity is just busywork. For really important projects (I mean building a bridge, process plant or skyscraper) you don't want to rely on being able to reach one critical person via email or groupware. You use the phone for that.

  4. Have the april fools started yet? by Tony+Hoyle · · Score: 4, Funny

    It's 12:05AM. Last year *every single story* for about 24 hours was a lame joke.. how am I to believe this one?

    Probably will avoid slashdot for about 36 hours just in case.

  5. Lotus Notes? by masklinn · · Score: 4, Funny

    Whoa, IBM wants people to switch from the at-least-ok proprietary MS solution to their own we-have-the-worst-software-in-the-world, a-thousand-interface-designers-sacrified-every-day , lotus-notes-making-your-brain-melt-since-1996, interface-standards-are-not-for-us-goddamit Lotus Fucking Notes?

    Woohoo, fucking win, that's not even being between a rock and a hard place, that's being in an erupting volcano and seeing a frigging Chicxulub-class asteroid falling on you (that'd be a 10km diameter asteroid, 6mi for our metrically challenged american friends).

    And don't listen to anyone telling you that Notes is great and that it rocks your socks, it's been proven that only Notes developers can utter praises for that piece of donkey poo, they're merely trying to keep their jobs.

    --
    "The way we can tell it's C# instead of Haskell is because it's nine lines instead of two." -- wadler
  6. This is a damn good idea by BluedemonX · · Score: 4, Insightful

    Salesmen will push what they make the most money on, period.

    We sold Apples to folks who wanted PCs cause we'd make $100 spiff on a Mac box but 5% of the profit off the sale with PCs. Considering stuff was sold at or near or sometimes under cost, it was flog the extended warranty, sell Macs or starve. Got good at selling Macs....

    Our Dell rep came in with squishy toys wondering with his rah rah speech why we weren't selling all Dells, to which we said sorry pal, we make nothing off selling a Dell, show us the money and we'll flog as many as you can make.

    This was lost on him, he was trying to sell Dell on its technical merits... what the hell did the other salespeople care, they knew nothing about computers, and their customers wanted the "Color TV" one where the "hard drive" lay flat so you could put the "TV" on it.

    --

    --- Jump!! Fire!! Bullet time!! - Lego version of the Matrix
  7. I hear Lotus Notes blows. by mcc · · Score: 3, Interesting

    Maybe it would make more sense for IBM to build an exchange replacement that is actually good, and then advertise the hell out of it? I think if they spend a lot of money on calling peoples' attention to Notes, it will just backfire.

  8. For a better world, we should all do it! by LibertineR · · Score: 4, Funny
    Give up Exchange Server for Notes!

    Give up Sex for Video Games

    Give up Kobe Beef for Bean Sprouts

    Give up SUVs for Hybrids

    Give up TV for a walk in the park.

    Give up music for the sound of waves on the beach

    Give up Logic for Scientology

    You too can have an episode of South Park devoted to your madness!

  9. Understand the Penguin by Anonymous Coward · · Score: 3, Funny

    > The Penguin gets more and more support from the two biggest rivals that Microsoft have ever had.

    It isn't so much that the Penguin has powerful friends, but that Microsoft has powerful enemies. How about a Warcraft scenario: Bill in Borg weeping as he runs through the swamp, pursued by big war trolls and a very angry penguin!

  10. For email/calendaring, Exchange is easier. by khasim · · Score: 3, Interesting

    Lotus Notes is an incredible platform. It does just about everything.

    Unfortunately, most companies just want something that will handle the email and calendaring with Outlook.

    Instead of putting $300 million into this stupid ad campaign, spend $250 million on a basic corporate email server that handles email and calendaring that works with Outlook (or clone the Outlook ... look). Then spend $50 million on getting the word out.

    Start small and build up. Lotus Notes is anything but small.

    1. Re:For email/calendaring, Exchange is easier. by metamatic · · Score: 4, Informative

      What you're missing is that Lotus Notes works with Outlook.

      Domino Access for Microsoft Outlook.

      http://www-142.ibm.com/software/sw-lotus/products/ product1.nsf/wdocs/accessmsoutlookhome

      Keep the Outlook client, but use Domino as the back end, and you can scale up to hundreds of thousands of users on a single server, rather than crapping out at 3000 or so.

      (Disclaimer: I work for IBM. Opinions mine, not IBM's.)

      --
      GCHQ Quantum Insert installed. If only our tongues were made of glass, how much more careful we would be when we speak
  11. Why Domino? by podperson · · Score: 4, Informative

    I imagine many Slashdotters will have little idea what Lotus Domino does that anyone would care about. The simple version is this -- it behaves something like an organic content management system (i.e. like Wikipedia, say) which anyone with sufficient privileges can tack stuff onto (i.e. add or modify new nodes anywhere) AND you can store any chunk(s) of the tree on your hard disk and work with them offline and then merge back as appropriate. So, for example, you can synch some subtree dealing with a topic you're interested in to your laptop, work with and edit it offline while (say) flying from Sydney to New York, and then resynch when you're next online. This is definitely useful, non-trivial functionality.

    Domino does a bunch of other stuff but the offline/remerge functionality is the fundamentally cool thing it does that other products don't do. As, say, an email client and calendar, Domino is a pretty horrible.

    I used Lotus Notes for several years while working for a big consulting firm. It was one of the worst designed, ugliest programs ever. It had groundbreaking functionality (see above) but even then it was easy to imagine something better, easier to use, and easier to administer.

    Domino can still do some very useful things (again, see above) Exchange can't do, or does very poorly (indeed Exchange is worse than either IMAP or POP at dealing with offline clients -- and Notes is substantially better). It seems to me that there ought to be web-based tools that do everything EXCEPT the offline component far better than Domino or Exchange do, and more cheaply and simply, but I don't think Domino has a significant competitor in terms of its offline functionality (more's the pity).

    The estimated TCO for a laptop PC back in 1997 was somewhere between $25,000 and $30,000. The estimated TCO for a single Lotus Notes client was $9,000 -- Domino's functionality is great, but it ain't cheap. This would be of academic interest if Lotus Domino had improved substantially in usability or reliability in the nine years since, but by all accounts it is basically the same.

  12. I am so sick of hearing about Notes sucking by CFD339 · · Score: 5, Informative

    Lets get a few things straight given that I actually KNOW THE F'ing products involved:

    1. Notes has an odd UI with some challenges, we agree on that. Of course, that's because it was DESIGNED TO BE CROSS PLATFORM. In fact, the next rev includes a LINUX CLIENT.

    2. Notes is VERY STABLE. I am personally aware of a major financial firm where 12,000 users are doing mail, calendaring, I.M., discussions, and workflow applications with the support of less than 15 people. They have had no outages. They have had no works.

    3. Notes is inherently secure. It was doing public/private key encryption from day 1, back in the late 80's and is still doing so. It even supports PKI plug ins. Apparently, it was the only one because nobody else ever made any.

    4. The notes CLIENT is inherently secure. It use execution control lists and design elements are signed. There are not worms or trojans that use Notes to replicate because THEY CAN'T.

    5. Notes is OPEN. Yes, it uses a proprietary storage and transport format, but it also FULLY SUPPORTS XML for every design and and data element. It also includes Java (w/ IIOP and CORBA as well) object models, COM object models, and a published XML schema. It FULLY SUPPORTS MIME, SNMP, SMTP, LDAP (as client or server), NTP, HTTP, SSL, DIIOP, WEBDAV, WEB SERVICES (as client or server), ODBC.

    6. Notes is PROGRAMABLE. Its objects are openly accessable and it includes full support for JAVA, Javascript, and its own Lotusscript and formula language.

    7. Domino (the server) is MULTI-OS cross platform. It runs EQUALLY WELL on Linux, AIX, Solaris (in the past, and soon again) iSeries (OS400). I even know of one web accessible server running on Linux on XBOX! (no, I'm not going to /. it by linking it here).

    8. Notes owns roughly 50% of the corporate mail and calendaring marketing. No, not in small business or home use, but in major corporations.

    9. Notes & Domino are backward compatible. No rip and replace upgrades. EVER. I can take a version 8 beta client and open a version 2 application (that I have) and it will WORK. Now. It is cheaper to upgrade to Domino 7 from Exchange 5.5 than to upgrade to Exchange 2000 or 2003 from the Exchange 5.5.

    ---
    So, given all these things -- every one of which is something in general /.'ers scream for, WHAT IS THE F'ING PROBLEM?

    --
    The problem with quotes on the internet, is that nobody bothers to check their veracity. -- Abraham Lincoln
  13. Re:how to refresh the Notes inbox by Blakey+Rat · · Score: 3, Interesting

    Or hit F9. (F5 won't refresh like you expect, it'll actually lock you out.)