When Telecom Mergers Hit Home

Posted by ryuzaki0 on Thursday April 13, 2006 @05:17AM from the there-are-people-working-there dept.

netbuzz writes "A telecom manager submitted an essay to Network World that paints a sadly humorous picture of what the mega-telecom mergers really mean on the ground." From the article: "Well, when I heard that these companies were about to combine forces, it made my blood run cold. How would they be able to take, in each case, two companies with already broken processes and mediocre customer support and successfully merge them? How could they continue to provide me with the support I need to keep my company's networks functioning as they need to in this age of the bandwidth junkie? The answer ... at this moment, is they can't!"

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3-way calling can help here by Animats · 2006-04-13 07:16 · Score: 4, Interesting

It's really useful when dealing with vendor finger-pointing to have the capability to get both vendors on the line and connect them with each other. That tends to cut down on the finger pointing.
They hate that. But it gets results.
Especially when you say "This call is being recorded for quality control purposes".