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Verizon's Aggressive New Spam Filter Causing Problems

Posted by ryuzaki0 on from the annoyances-and-other-corporate-bothers dept.

aviancarrier writes "Verizon DSL has turned on a very aggressive spam filter that is blocking lots of long-time legitimate emails. Emails get bounced with an error: 'XX@verizon.net: host relay.verizon.net[206.46.232.11] said: 550 Email from your Email Service Provider is currently blocked by Verizon Online's anti-spam system. The email "sender" or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block.' That whitelist web page lets you request one address at a time to be whitelisted with no guarantee for their response time to process it. I have tested multiple email sources and only one got through. As a VZ customer, I just spent 28 minutes on a call to tech support, eventually got a supervisor who knows nothing about the new spam feature, and would only agree to email a manager who doesn't work weekends about it. I warned her that VZ has a public relations problem but she was too clueless to understand." Many users have submitted this problem so it seems to be a pretty far reaching problem. There is also a discussion going on over at Google about this problem.

10 of 311 comments (clear)

  1. No Email... No Spam... by techpawn · · Score: 1, Funny

    So, looks like they're blocking almost every email to eliminate spam. heh, How long till they do this with Telemarketers too?

    --
    Ask not what you can do for your country. Ask what your country did to you
  2. Obviously... by terrahertz · · Score: 5, Funny

    ...you need to power-cycle your DSL modem, disconnect everything but a single ethernet cable from your modem to your PC, reboot your PC, count to 30 while hopping on one foot, and say the alphabet backwards first before anyone at Verizon will turn on their brains and acknowledge they have a problem. Plus...28 minutes on the phone?? Pffft. You don't get the "real" tech support until they keep you on the line for at least 60 minutes.

    Don't you know how they troubleshoot already?

    --
    Slashdot? Oh, I just read it for the articles.
    1. Re:Obviously... by IAmTheDave · · Score: 4, Funny

      "Sir... Sir... I'm going to have to ask you to find your Start Button."
      "I have OSX"
      "Sir... I understand, but I need to walk you through this. Please locate your Start button."
      "You don't understand - I'm on a Mac, I don't have a Start button."
      "Sir... You're not making this any easier. Once we go through this we can identify your issue."
      "Actually, my issue is that my cable modem arrived without a power supply."

      - Actual conversation I had with tech support. Long live tech support. Long live tech support scripts.

      --
      Excuse my speling.
      Making The Bar Project
    2. Re:Obviously... by Alioth · · Score: 2, Funny

      Tech support scripts? Sounds like you were talking to a very short shell script!

      --
      Oolite: Elite-like game. For Mac, Linux and Windows
  3. Resistance is useless by amstrad · · Score: 2, Funny

    Attempts to contact Verizon to verify claims have been met with resistance.

  4. verizon's response by gEvil+(beta) · · Score: 2, Funny

    Emails to Verizon to find out more information have gone unanswered...

    --
    This guy's the limit!
  5. Re:I think that's a different job by CRMeatball · · Score: 2, Funny

    Having many friends who work in call centers for "tech support", they tell me this supposed "supervisor" is actually just the person sitting next to them.

  6. Re:I think that's a different job by Anonymous Coward · · Score: 1, Funny
    Tech support merely tows the line....
    I was about to correct you for spelling.....but I found it much too apt a description.
     
    /poor sob stuck in IT tech-support hell
    //You haul Sixteen Tons, whadaya get?
  7. Re:There seems to be some mixup... by tgd · · Score: 2, Funny

    You wouldn't have.

    Zonk on the other hand would run it today, and again tomorrow.

    *ducks*

  8. Re:There seems to be some mixup... by aePrime · · Score: 2, Funny

    hours of talking to tech no-support

    I call BS. You're implying that you actually got through to Verizon's customer service.