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The Increasing Importance of Community
Jono Bacon writes "With the success of Ubuntu and Fedora, and the advent of OpenSuSE and Freespire, are businesses and distributions paying more attention to the community? The Increasing Importance of Community discuss this change in focus. What do you all think? Is the community now more of a priority?"
It's a novel idea but "Communities of Practice" are now an enforced thing to take part in where I work. That's right, these CoPs are supposed to give us an opportunity to partake in idea creation and discussion
If I take the word "businesses" to mean literally any kind of business (not just that one operating system maker we all know and love), then I'd propose something like General Motors. Do you think General Motors values community within their company? Probably not. I'm sure they think about local communities but I doubt they're concerned with the communities within their company. That was just an example, I have nothing for or against GM.
Being able to post on a forum (anonymously, if you prefer) about anything from your working conditions to an idea you had is vital to the happiness of the workers. However, I've had bosses that I've pitched this to who just read it as a waste of company time--they feared addicts working the threads 24/7 (much like I do on Slashdot). I would prefer if they would see it as an investment in idea exchanges and employee satisfaction. Ha! That's not their concern!
Back to the original topic, I think that Linux distributions should be more concerned about their corner of the market. Microsoft is their competition. They make an amazing operating system. They aren't going to win the casual computer user by creating a community. They will win them through marketing and raising awareness. It's a cold hard thing to say but I think most of the developers for Linux should be concentrating on educating users about what they can provide. I learned about Linux in college from a friend but, looking back, there's really no reason why some flash advertisement on the side of a website couldn't have done the same.
If you're looking for reasons to get new users,
"Tired of forking money over to Microsoft?"
would probably be more effective than
"Join a community of people who will become abrasive if you're not at their level of intelligence!"
Now, if you're looking at keeping the users involved with the OS and the development of it, this community thing is the answer. I just don't think Linux distros risk losing that support. Their fanbase is extremely solid--the problem is that it is minute compared to Microsoft's.
My work here is dung.
Not to knock ubuntu, fedora, freespire, and opensuse, but the Debian community has been around since 1993. It is a highly evolved community with established processes for handling the politics, policy, and code developed for it. It is interesting that Debian isn't even mentioned by the OP. The Debian community, IMHO, is the model for everything else.
Without the Linux Community, I would never have been able to properly set up Ubuntu on my computer. It's nice to know that strangers are willing to get together and help complete newbs like myself get started with Linux.
What's the matter, James? No glib remark? No pithy comeback?
But one that will help you fix your product, not just tell you what they like and don't like. And they'll do tech support for free, too.