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Ballmer Justifies 360's Costs

Next Generation follows up on news last week of the enormous financial burden the 360's launch has placed on Microsoft. CEO Steve Ballmer sent around an email discussing the company's bright outlook with the new console. From the article: "While Xbox 360 hardware itself is the most prominent area of videogame-related investment, Ballmer indicated that further development of Xbox Live is also integral to the success of the platform and its respective division, saying, "We must execute our Live strategy with speed and precision." Relatedly, Live's downtime yesterday has resulted in an underwhelming feature addition: messaging.

27 of 104 comments (clear)

  1. Speed and Precision by oahazmatt · · Score: 5, Funny
    "We must execute our Live strategy with speed and precision."

    a. Speed
    b. Precision

    You know the rules, Steve. You pick one or the other.

    --
    Those who believe the Internet is private,
    find their privates are on the Internet.
    1. Re:Speed and Precision by CaymanIslandCarpedie · · Score: 3, Interesting

      I think he understands that, your just missing the rule:

      a. Speed
      b. Precision
      c. Low Cost

      You can pick two but cannot have all three. From what they've been spending, it seems obvious they choose the first two. I more or less think they done a good job of it (except let me download from the marketplace in the background while I'm watching TV!!!!!) I use my 360 as a Media Center Extender to watch TV, movies, internet radio, etc, etc but the damn thing cannot yet begin a download from XBox live and keep that going in the background while I switch to the media center to watch TV! Really my only complaint, but VERY annoying.

      --
      "reality has a well-known liberal bias" - Steven Colbert
    2. Re:Speed and Precision by HiredMan · · Score: 2, Funny


      Obj. Simpsons:

      Homer:[] Kids, there's three ways to do things. The right way, the wrong way, and the Max Power way!
      Bart: Isn't that the wrong way?
      Homer: Yeah, but faster!

      http://www.snpp.com/episodes/AABF09

      Maybe Steve should change his name...

      =tkk

  2. MS vista for gamers? by paladinwannabe2 · · Score: 2, Insightful
    From the article:

    "The software giant also plans on releasing the gaming-focused Vista operating system to the public in January 2007."

    Since when is MS Vista focused on gamers?

    --
    You are reading a copy of my copyrighted post.
    1. Re:MS vista for gamers? by 9mm+Censor · · Score: 2, Funny

      Sinces M1CR05oF7 W1ND0WZ V1574 GAMERZ EDITION.

  3. Metaphors... by Kuukai · · Score: 3, Insightful

    Microsoft has always said that the console race is a marathon, not a sprint. However, this initial costly sprint remains important during a period when the company boasts the only next generation system on the market.

    A marathon where you're bleeding money for most of the race. Sure hope another company doesn't zip past you on a bicycle or something.

    --
    Sendou Wave Kick!!
  4. You must not be following Vista's development. by Valdrax · · Score: 3, Funny

    Microsoft has chosen to forge a bold, third path: (C) None of the above.

    --
    If it's for-profit but free, you're not the customer -- you're the product (e.g., the Slashdot Beta's "audience").
  5. DX10 by Anonymous Coward · · Score: 5, Insightful

    Well.. MS Vista doesn't really contain any benefits for gamers, in any way.

    However, MS Vista does contain DirectX 10-- and as far as has been announced so far, DirectX 10 will only be available for MS Vista. Before long, DirectX 10 is going to be required to play any new video games. So if you want to keep playing video games and get all the features and whatnot, you are going to have to upgrade to Vista. So you just have to learn to think like Microsoft. The way you probably think, "focused on gamers" means "designed to appeal to gamers and make gamers want to buy it". The way Microsoft thinks, "focused on gamers" means "we will be forcing gamers to buy it".

    In other words, Vista is "focused at gamers" the same way a sniper rifle might be "focused at" someone unexpectedly running across the White House lawn.

    1. Re:DX10 by CaymanIslandCarpedie · · Score: 2, Insightful

      It'll be the game developers who will decide if gamers are "forced" to upgrade to Vista not MS. DirectX10 is just a new tool MS is providing to game developers. It will be up to the developers to make a business decision if the new tool offers enough performance gains, ease of use, new functionality, etc to make forcing an upgrade to Vista worth while. If game developers choose to write games for older versions of DirectX, they will still play fine on Vista.

      --
      "reality has a well-known liberal bias" - Steven Colbert
  6. Xbox Live as a money maker is not going to happen by Anonymous Coward · · Score: 2, Insightful

    In this console generation's cycle. Why do I say that? Because it's widely and publicly known within the industry that the iTMS' profit margins are razor thin. The store drives sales of the hardware, which is where Apple is making their money. Now tell me, in the next three to five years does anyone see Microsoft making content delivery on Xbox Live at the level of success that the iTMS has had? Can they negotiate with ABC in order to get Lost delivered to 360s? Pixar movies? It goes the other way around. In order for Microsoft to reap the rewards of Live they need people to buy a 360 in order to just use Live. Charging $2.50 for a horse skin is not going to do that.

    Likewise, I find it interesting that to this date MS refuse to state how many Live subscribers and users they have. They always issue press releases with non specific, skewed numbers to celebrate success. And Halo 2 continues to be the top game on Live. Not a 360 title.

  7. 360 is a decent machine, still needs work by Nightspirit · · Score: 3, Interesting

    I had a 360 for about a week, took it back, and got a ps2 (for a specific game, plus some cash in the pocket). First of all, they did a great job with the dashboard, it looks slick and you can customize it. The achievements, gamerscore, and interaction with other gamers are genius. Geometry wars and burnout were some of the funnest I've had playing games ever. Downloading demos was genius as well, I had as much fun downloading and trying new games as I did playing ones I paid for.

    So why did I take it back? Well, perhaps I wouldn't have if street fighter II was out already and Oblivion wasn't such a bugfest (and runs suprisingly slow at times for a 360 game). The machine is noticibly loud (I even took it back and got another and it was still loud). If I had an enclosed cabinet, this wouldn't have mattered as much. The future announced games didn't hold much interest to me. But the biggest factor was that the 360 sucks as a media center, and it couldn't replace my hacked xbox with Xbox Media Center. Lack of divx support and video only available to MS XP Media Center Edition killed it as a media center. My TV only has a couple componenet video inputs, so my decision was to keep the xbox and take back the 360.

    What MS needs to do is quiet down the console (they are already taking steps towards this with a smaller chip), add divx support (and FLAC tag support, but that doesn't have as wide an appeal as divx), remove the "XP media center" lock-in for videos (they are taking steps towards this, but we will see what they actually do), improve the media features in general (better media player features), and add more games to xbox live (porting abandonware would be cheap and make a killer system IMO).

    1. Re:360 is a decent machine, still needs work by Osty · · Score: 5, Informative

      Just some nitpicking:

      Well, perhaps I wouldn't have if street fighter II was out already and Oblivion wasn't such a bugfest (and runs suprisingly slow at times for a 360 game).

      While Oblivion does have its share of bugs, the only slowness I noticed was after playing for a while and letting the game cache get fragmented. There's a work-around to clear the cache by holding down any button on the controller when you start the game (hold it through the BethSoft logo. Once the 2K logo displays, you can let go). Not the best solution, but it is a solution. I'm right there with you, wishing for SFII. What ever happened to shipping it in March?

      The machine is noticibly loud (I even took it back and got another and it was still loud).

      You should clarify that the DVD-ROM is loud when it's spinning at full speed. The machine itself (fan noise) is very quiet, and the DVD-ROM is also quiet while watching DVDs. There's not a whole lot you can do about drive speed when it's running that quickly (the 360 DVD-ROM is something like 16x, compared to the 4x in the Xbox or PS2).

      But the biggest factor was that the 360 sucks as a media center, and it couldn't replace my hacked xbox with Xbox Media Center. Lack of divx support and video only available to MS XP Media Center Edition killed it as a media center. My TV only has a couple componenet video inputs, so my decision was to keep the xbox and take back the 360

      You're dinging the 360 for not doing something it never claimed to do. The 360 is a Media Center Extender. In other words, it's completely dependent on a Windows Media Center PC to feed it media. It sounds like you want the 360 to be a stand-alone media player (or mostly stand-alone, while occassionally pulling media from the network).

      As for having limited component video inputs, get yourself a mux. I'm preferential to Audio Authority's 1154A, but you don't need to spend > $200 on a mux. You can find decent ones (minus auto-switching, audio format conversion, and the cool rack-friendly form-factor) for less than $50. You do realize the PS2 can do component output, right? The graphics will still look PS2-bad, but the color and sharpness will be better (and if you have a game that can support 480p, like GT4, you can only do that over component).

      add more games to xbox live (porting abandonware would be cheap and make a killer system IMO).

      There is no such thing as "abandonware", legally. Either the games are released to the public domain, or they're not (or they're released under a license that makes it possible to port them without legal troubles). "Abandonware" games that are still technically under copyright cannot be ported without proper consent. The question is, who gives that consent? How do you get permission to port a game that's been out of print for 15 years, and the original developer/publisher has been out of business for 10? Who currently owns the property? You have to track down the series of sales of IP until you hopefully find the right company you need to deal with. This is painful.

      I do agree Microsoft needs to add more games to XBLA, but I don't think that's really going to be a problem for them. I think we're just in the lull before the storm right now, having not had any new XBLA games since Jewel Quest. Prepare to be bombarded (good thing I just finished up Oblivion, so I'll be ready to play some new arcade games)!.

    2. Re:360 is a decent machine, still needs work by Nightspirit · · Score: 2, Informative

      "While Oblivion does have its share of bugs, the only slowness I noticed was after playing for a while and letting the game cache get fragmented."

      What about the dirty disk errors that pop up at random? (the oblivion tech forum is rampant with them, so I know it wasn't just the two machines I tried). Yah, I know how to clear the cache, but have you tried riding a horse? The loading every 3 seconds is unbearable. And the fact that with a PC with similar specs to the 360 gets farther grass draw distance is perplexing.

      "You should clarify that the DVD-ROM is loud when it's spinning at full speed. The machine itself (fan noise) is very quiet"

      I disagree, the fan noise is very noticable (it is an annoying whirling sound) when playing some games. I can somewhat forgive the DVD noise, but why couldn't they have included a 60gig drive (not much more expensive than a 20) so some games parts could be loaded onto it? (perhaps the batch was bad, as the two xboxes were from the same shipping batch, but I doubt it). The PC version of oblivion loads twice as fast. I hope the PS3 doesn't make the same mistake and allows games to be loaded onto the hard drive.

      "You're dinging the 360 for not doing something it never claimed to do."

      From the MS 360 website: "But Xbox 360 is also the center of your digital entertainment world." This is a hard feat to achieve if it supports only MS formats (plus mp3) and doesn't support the most popular format for digital video.

      The problem is that the 360 doesn't even correctly extend MS Media Center formats. You can get divx to play with MS Media Center, but it will not extend it to the 360. The only explanation is they disabled it on purpose.

      "As for having limited component video inputs, get yourself a mux. I'm preferential to Audio Authority's 1154A, but you don't need to spend > $200 on a mux. You can find decent ones (minus auto-switching, audio format conversion, and the cool rack-friendly form-factor) for less than $50. You do realize the PS2 can do component output, right? The graphics will still look PS2-bad, but the color and sharpness will be better (and if you have a game that can support 480p, like GT4, you can only do that over component)."

      Thanks, that is my next investment. I got the PS2 for romance of the three kingdoms, which still uses SNES era graphics, so I figured component would be moot.

      "Who currently owns the property? You have to track down the series of sales of IP until you hopefully find the right company you need to deal with. This is painful."

      This is very true, but I know a decent amount of people would be willing to shell out $5 for betrayal at krondor with the original soundtrack, with perhaps an updated color palate. And I'm sure there are some other 32 bit games that would get a lot of downloads that would not be hard to convert, but you are right, you have all the liscensing problems.

      The thing is, I downloaded outpost kaloki (sp?), geometry wars, and zuma. and thought "what a great idea this is aweseome". A week later I was done with these games, and nothing else on live interests me, and 360 live has been out almost a year.

      I did not outright dismiss the 360, but once live has a good deal more of games, they switch to the smaller processer (early 2007 I believe), and some more games are out I'll probably pick one up. divx support and the ability to load games onto the hard drive would be a dealbreaker for me.

  8. Re:Good grief... by Anonymous+Freak · · Score: 3, Funny

    Since when did MS even know Operating Systems?

    Stick to Office Suites.

    --
    Another non-functioning site was "uncertainty.microsoft.com."
    The purpose of that site was not known.
  9. Re:Good grief... by babbling · · Score: 2, Insightful

    It minimises their risk. Instead of putting all their eggs in one basket, they spread them around, and since they are Microsoft, they'll usually have at least some degree of success in every market they're in. Income from multiple sources is a sign of a healthy business.

    The Xbox was a mighty success considering it was their first attempt at that market. They beat Nintendo easily and they were pretty much on-par with Sony. I'm talking in terms of units/games sales, not how good games were, by the way.

  10. Re:Xbox Live as a money maker is not going to happ by Anonymous Coward · · Score: 2, Interesting

    Even going by Microsoft's own inflated marketing numbers, the first Xbox had less than seven percent of owners signed up for the service.

    Just to put that in perspective, Sony who didn't see the need focus heavily on online gaming last gen had more people playing online with just one of their games, SOCOM, than the entire subscriber base of Microsoft's online service. What a humiliation.

    Microsoft's online service is a vastly reduced long time dream of Microsoft that goes back to the days of the Internet taking off outside of the academic world. They dreamed of creating their own Microsoft Network where they acted as the gatekeeper and collected a toll on every access to the network. They have been trying to implement that dream for years in one form or another. And all of them have failed.

    The final nail in the coffin for Microsoft's dreams of taxing online access is the free and much better services that are coming out from Sony and Nintendo this year. Microsoft will be forced to drop the fees to zero for playing online if they want to avoid being reduced to an industry joke.

    If things had gone as planned for Microsoft, the Xbox would have become so successful that other manufactures would have started making their own versions and Microsoft would have been able to get out of the expensive and risky hardware market and allowed to just sit back and rake in the cash on people who are now moved from the open pc hardware to the locked down Microsoft exclusive hardware that can only run Microsoft's software or software approved by Microsoft. The realization of the 'Windows Everywhere' mantra from a decade ago.

    So much for that plan.

  11. Kudos to MS by i+am+kman · · Score: 3, Insightful

    At least MS recognizes they can't live on keyboards and mice alone and the future of computing for the masses will not be driven by PCs, but by game consoles, TVs, iPods, cars, and many other non-PC based that integrate into everyday life.

    It's all about the user experience, not the keyboard.

    But it still remains to be seen how well MS competes in a world dominated by primarily device-driven devices - particularly since this seems almost the exact opposite of their business model and strengths.

  12. Re:DX10 - OpenGL by S3D · · Score: 2, Interesting

    It's my opinion that DX10 may actaully make OpenGL more attractive for games. With huge installed Win XP base, any DX10 game not sponsored by MS had to be released for DX9 too. All new features of DX10, like unified shader will probaly supported by OpenGL as well. So with OpenGL you will be able to use one 3d engine for XP and Vista, instead of two. And it's officialy confirmed that OpenGL will not be crippled on Vista. Of cause MS answer to it will be to promote unified XBOX 360/Vista DevKit, but I doubt MS will be able to lure developers to drop XP at all. And even if it do for big and fat, like EA, indie would step in, and they already using OpenGL mostly.

  13. He can do both... by Shark · · Score: 2, Funny

    You should have seen the speed of that chair... The deadly precision with which it hit that wall!

    --
    Mind the frickin' laser...
  14. Strange... by Aphrika · · Score: 2, Insightful

    When you're sat on a $40 billion slush fund, I didn't think you had to justify making a loss. I mean, the money's there to be spent taking the company into new markets, right?

    So what M$ and Ballmer did was exactly right. Heck, I bet Sony'd love a $40 billion slush fund right now, then they could offset PS3 losses against it. In fact, any company would love to do this - all to often you hear about a single product bombing and taking a whole company with it...

  15. But his strongest justification is.... by Foobar+of+Borg · · Score: 2, Funny

    "I love this X-Box, YYYEEEAAHHH!!!!" *throws chair*

  16. Turn XBox-Live into a moneymaker! by romrunning · · Score: 2, Interesting

    A solution to start making serious money would be to port the games available in MAME32 to run on the XBox. This would involve offering a nominal fee to every owner of each old ROM, setting up a good team to write the emulator code, and figure out the pricing scheme (hint: make it really low). I still have fun with Elevator Action, Double Dragon, and the like, so I think there's definitely a market; I also wouldn't think twice about investing $20-50 in a collection of the oldies that I liked. I've already purchased SmashTV in the "Coin-Op Classics" section, and I'm waiting for SF2:Hyper to finally get released. More of these games would make me happy, especially if some were graphically updated to be shown in full HD glory.

  17. Re:Good grief... by AuMatar · · Score: 3, Insightful

    Except thats totally wrong. They got blown out of the water by Sony, and lost to Nintendo in 2 out of 3 markets (only winning in the US). In total, they ended up about on par with nintendo, while losing 3 billion over the lifetime of the product. Thats not a success, if I owned MS stock I'd be wanting the people in charge fired.

    --
    I still have more fans than freaks. WTF is wrong with you people?
  18. Downtime NOT just for messaging by radish · · Score: 3, Informative

    Relatedly, Live's downtime yesterday has resulted in an underwhelming feature addition: messaging.

    This is a myth. Microsoft have said repeatedly that the downtime was not for any specific new features but to prepare the various systems (Xbox Live, xbox.com, forums, etc) for future upgrades and the onslaught of E3 (masses of trailers, demos, etc). The messaging addon is nice, but you can't seriously believe they took down the entire network for a day to add a feature like that.

    I can understand the 13 year olds on the forums not understanding the need for downtime for infrastructure upgrades and rework, but I'd expect a little more from the /. crowd.

    --

    ---- Den ene knappen er powerknapp, den andre er Bender voice knapp "Bite My Shiny Metal Ass"

  19. Re:Xbox Live as a money maker is not going to happ by radish · · Score: 2, Insightful
    Halo 2 continues to be the top game on Live. Not a 360 title.

    Hardly surprising, there are what - 22 million Xbox units out there compared with maybe 4 million 360s? What surprises me is how many 360 titles ARE in the overall top 10.

    Likewise, I find it interesting that to this date MS refuse to state how many Live subscribers and users they have
    Some facts from Microsoft:

    • This quarter, we shipped 1.7 million Xbox 360 consoles, bringing our cumulative sales to date to 3.2 million consoles with 1.8 million in North America, 1.1 million in Europe and 300,000 in the rest of the world.
    • Attach rates on the Xbox Live service remain strong, with more than half of all Xbox 360 consoles sold connected to the service either via Silver or Gold tier memberships.
    • Gamers have downloaded 10 million pieces of digital content from Xbox Live Marketplace in less than five months. Over 4 million downloads have been made from Xbox Live Arcade since launch.

    So there you have it. 4 million consoles (let's be generous, the figures are a little old), and "more than half" are connected to Live. So 2+ million on the 360 alone. I seem to remember the Live attach rate for Xbox 1 being around 10%, so figure another couple of million there. Plus there's been 10 million downloads (5 per user on average) and 4 million game downloads (2 per user). The download-to-sale ratio for XBLA is also very high (can't find the quote right now) - something like 30%. For me the success of XBLA is huge, and not as significant for MS as for the indy game developers who now have a very large paying audience.

    I see a lot of positives here.
    --

    ---- Den ene knappen er powerknapp, den andre er Bender voice knapp "Bite My Shiny Metal Ass"

  20. Re:Xbox Live as a money maker is not going to happ by Keeper · · Score: 2, Insightful

    Likewise, I find it interesting that to this date MS refuse to state how many Live subscribers and users they have.

    If you're looking for specific numbers accurate down to single digits, you aren't going to find it -- no company is that specific; specific information gives too much away to compeditors. They occasionally release figures when they hit milestones, and release general information about the service in their quarterly reports.

    They always issue press releases with non specific, skewed numbers to celebrate success.

    It's statistics. What, you expect them to intentionally select a set of numbers that make them look bad? Would you even consider a set of numbers that look good to be anything but skewed?

    And Halo 2 continues to be the top game on Live. Not a 360 title.

    Duh. Halo 2 sold more copies on it's first day of release than the number of Xbox 360's sold to date. Imagine that ... the most popular game on a console that has an install base of over 20 million is played more often than the most popular game on a console with an install base of 3.2 million.

  21. Competing with themselves by SuperKendall · · Score: 2, Interesting

    However, MS Vista does contain DirectX 10-- and as far as has been announced so far, DirectX 10 will only be available for MS Vista. Before long, DirectX 10 is going to be required to play any new video games.

    So here's a question - rather than get Vista, why not simply buy a 360? All of the games that are going to get the most benefit out of Direct X 10 are also going to be on the 360. Probably first!! Between Vista and a new video card, it really seems a gamer would be better off with a 360.

    Microsoft has the unfortunate situation where they are competeing with themselves, success of the 360 can diminish much of the market for one of the few truly enhanced features of vista that is left.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley