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Software Options for Operating a Mid-Sized Hotel?

Posted by Cliff on from the digital-concierge dept.

curly_dan asks: "Can readers recommend any software packages suitable for a mid-sized hotel (100 rooms + restaurant + bar + function rooms) to use for checking guests in/out, billing, housekeeping, reservations, financial accounting and all other necessary functions for a busy hotel? Their existing system (which I don't want to name) is clunky, fails often, and the telephone support team seem unable to use or configure their own product and are frequently rude to the hotel staff. I'm interested in hearing the experiences on the software packages those of you in this business have encountered."

5 of 61 comments (clear)

  1. Suggestion: by Musteval · · Score: 1, Funny

    Stop using MS Office for your hotel.

    You're not getting anything past anybody by not naming it.

    --
    Note to mods: I'm probably being sarcastic.
  2. Re:Software is just a tool by imboboage0 · · Score: 2, Funny

    We know lots about hotels! Cheap ones anyway..... NOT THAT I'VE EVER BEEN TO ONE.

    --
    Honesty may be the best policy, but by process of elimination, dishonesty is the second best policy.
  3. Re:Software is just a tool by grub · · Score: 5, Funny


    We may know software, but we know shit about hotels

    Perhaps he's hoping one of us stayed at a Holiday Inn Express last night.

    --
    Trolling is a art,
  4. The Hotel Reservation System by ShmuelP · · Score: 4, Funny

    There was a wonderful looking, easy to use system documented a while ago on The Daily WTF. It was even shown to have a truly elegant architecture. Check it out, you'll definitely be surprised!

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    Solution to blink tags: wrap them in another blink tag, with a javascript delay loop, so they cancel each other out
  5. Software!?! by Elitist_Phoenix · · Score: 3, Funny

    Mrs Richards: Now. I've reserved a very quiet room, with a bath and a sea view. I specifically asked for a sea view in my written confirmation, so please make sure I have it.
    Manuel: Qué?
    Mrs Richards: What?
    Manuel: Qué?
    Mrs Richards: "K"?
    Manuel: Sí.
    Mrs Richards: "C"?
    [Manuel nods.]
    Mrs Richards: "KC"?
    [Manuel looks puzzled.]
    Mrs Richards: "KC"? What are you trying to say?
    Manuel: No, no-no-no. "Qué" "what".
    Mrs Richards: "K what"?
    Manuel: Sí! "Qué" "what"!
    Mrs Richards: "C.K. Watt"?
    Manuel: Yes.
    Mrs Richards: Who is C.K. Watt?
    Manuel: Qué?
    Mrs Richards: Is it the manager, Mr Watt?
    Manuel: Oh, manager!
    Mrs Richards: He is.
    Manuel: Ah Mr Fawlty!
    Mrs Richards: What?
    Manuel: Fawlty.
    Mrs Richards: What are you talking about, you silly little man?!
    [She turns to hotel maid Polly.]
    Mrs Richards: What is going on here? I ask him for my room, and he tells me the manager's a "Mr Watt", aged forty.
    Manuel: No, no. Fawlty.
    Mrs Richards: Faulty? What's wrong with him?
    Polly: It's alright, Mrs Richards. He's from Barcelona.

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