Software Options for Operating a Mid-Sized Hotel?

curly_dan asks: "Can readers recommend any software packages suitable for a mid-sized hotel (100 rooms + restaurant + bar + function rooms) to use for checking guests in/out, billing, housekeeping, reservations, financial accounting and all other necessary functions for a busy hotel? Their existing system (which I don't want to name) is clunky, fails often, and the telephone support team seem unable to use or configure their own product and are frequently rude to the hotel staff. I'm interested in hearing the experiences on the software packages those of you in this business have encountered."

Comments

Perhaps try using StarCom

[chesapeake]

While it is aimed at residential colleges, it offers functionality for billing, events/functions, room allocations and a bit more. Having been involved in a company which uses it, it's ok, except that users need local administrative privileges.

Check it out here: www.starnetsystems.com.au

Be warned, it's fairly expensive, but probably not prohibitively so.

Software is just a tool

[fm6]

Don't ask software geeks what's the best software for running a hotel. We may know software, but we know shit about hotels. You should ask other hoteliers.

Re:Software is just a tool

[grub]

We may know software, but we know shit about hotels

Perhaps he's hoping one of us stayed at a Holiday Inn Express last night.

Roommaster

[way2trivial]

free download to play with, never used anything better

Hands down THE BEST software if you like to run a hotel.. bar.. integrates nicely..lots of add ons, evey serialed upgrade has just rocked with wish fullfillment.. the forum is good for 'how do i's although the owner/author/president can get snippy when he feels a post just isn't appropriate....

www.innquest.com

I've worked days inn, marriott, best western, one holiday inn briefly, and three independents, innquest rocks..

you can create custom confirmation letters that adjust to the details of the bookings, with variables you set and using boolean logic.

try it.. I can't tell you enough how much I think it rocks. yes- I'll gladly be known as a innquest fanboy...

The Hotel Reservation System

[ShmuelP]

There was a wonderful looking, easy to use system documented a while ago on The Daily WTF. It was even shown to have a truly elegant architecture. Check it out, you'll definitely be surprised!