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Apple Sics Lawyers on SomethingAwful
bheer writes "Apple has sent a threatening letter to SomethingAwful about a post in its forums that describes how to fix the overheating in some MacBook Pros by applying thermal paste properly, according to a post on Gizmodo. The post includes a brief excerpt from Apple's Service Source Manual which Apple wants removed. Gizmodo continues: 'the real problem [is] that the image shows the extremely sloppy manufacturing process that is causing the MacBook Pro to run at temperatures as high as a 95 degrees Celcius under full load.'"
I don't know whether fair use applies
They're reproducing a copyrighted image for the purpose of reporting on and criticizing the company that produced the image. This is the exact sort of thing fair use is supposed to exist for in the first place. If fair use doesn't exist to prevent copyright owners from allowing people to exerpt those copyrighted materials in order to respond to them, then why do we even have it?
Problem solved. Why is this such a big deal?
This is not a "company's private information" but the service manual. This is freedom of the press/speech in it's purest form. Unless you think a snippet from a page of Apples' service manual can cause it to loss of IP value (sales) purely based on the content shown (I was unaware they were in the service manual business).
As a small apple shareholder, I request that the company become less litigation happy. It's souring relations with the wrong crowds which could have otherwise been attracted to it's product. Pardon the pun, but stop being sour apples:(
No, that's not the "real problem". Apple goes after anyone, anywhere, that ever posts or reproduces anything from their service manuals, which it considers proprietary, in whole or in part. It doesn't matter what circumstances in which this was posted: Apple would have gone after them, regardless.
It doesn't matter what Apple considers them, they should be published copyrighted material and governed by the rules that apply to such materials. As such, posting a one page excerpt out of a manual that must be several hundred pages ought to be considered "fair use", in particular given the purpose that it's being posted for.
No, TFA is right: Apple wants this information removed for the sole reason that it embarrasses them. Verbal acrobatics like "considers them proprietary" are just an attempt to hide that fact. In the end, Apple had two choices: tolerate it or send in their legal team, and they have chose the latter.
Apple is the best in terms of responding to and remedying these kinds of problems when compared to other vendors
Actually, when you look at surveys and analyses of service quality, Apple is in the top, but they are not always the best. My own experience with their service on a top-of-the-line Powerbook has been that they are trying, but that it may take them several tries to fix it.
I saw the picture of their service manual on the SA forums. It's shows the guy putting an entire tube of thermal grease on an area that is around 1/2 square inch. So, after all is said and done in the manufacturing process, Macbook pro's probably have around four tubes of thermal grease in them. That really is insane. [b]One tube alone[/b] should be able to do three or four laptops.
g
I'm suprised the laptops didn't outright fail due to the heat.
If anyone is interested, here is what the parent poster is talking about:
http://img261.imageshack.us/img261/7541/lol1qe.jp
Nobody seems to be addressing the real issue here. As noted in Lowtax's post, what's ridiculous about this lawsuit is that Apple is taking legal action against SA for something that isn't even on their servers. All that is posted in the offending thread is a link to the service manual on someone else's webspace. Apple threatening SA and their ISP is absurd, they have done absolutely nothing wrong.
Yes, having too much heat sink goop between in the thermal interface is bad. Yes, you need to have a very small amount in that area.
But there is nothing wrong with putting more on as long as you apply sufficient pressure to squeeze the extra out. And that is what Apple's picture shows. A thin film in the thermal interface area and big globs around the interface area.
The film on the interface area is slightly thick, but it's not so thick that it would cause significant problems. It's not any thicker than the film that I saw on my NVidia 6800 Ultra or 7800GT when I removed the heatsinks to replace them with other cooling solutions.
And as to the lawyers thing, Apple just said to remove the link. It is illegal in this country to link to copyrighted material, not just to host it. Otherwise, bittorrent trackers would be legal, right?
This story is way out of control lately. I'm glad people are getting the message that putting a lot of TIM (thermal interface material, also known as heat sink goop) on is unnecessary. Maybe next time around they could actually learn enough about cooling to know what to look for in a picture of others' work.
Additionally, note that electrical conductivity is not an important characteristic of TIM. In fact, it is typically electrically non-conductive so that if you have a little spread out onto nearby circuits (say, the multiplier resistors on top of an Athlon) it won't short stuff out. TIM only has to conduct heat. It does it better than air (which is what would otherwise fill a void space), and that's about it. That's why you use as little as possible.
Honestly this is all a mountain out of a molehill. All someone had to do was post a picture of their own laptop and not use Apple's copyright restricted info and this wouldn't have even happened.
http://lkml.org/lkml/2005/8/20/95