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In-Flight VOIP Coming Soon

hdtv writes "U.S. airline customers are likely to be thrilled with an opportunity to sit next to someone constantly chatting on the phone. Information Week magazine is reporting that government auction is opening a way for telecoms to introduce voice-over-IP links on in-flight communication systems." From the article: "Airfone already offers phone service on many flights, but its high cost has limited its use. JetBlue has declined to say what its LiveTV LCC unit would do with a winning frequency. Although many frequent flyers and airline attendants favor a ban on the phone chatter, Connexion by Boeing, whose Internet service is already offered on nearly 200 international flights a day, notes that there have been no complaints of in-cabin incidents about the technology. The Connexion service is regularly used by passengers to make VoIP calls. "

8 of 110 comments (clear)

  1. Really?? by datafr0g · · Score: 4, Informative

    Connexion by Boeing, whose Internet service is already offered on nearly 200 international flights a day, notes that there have been no complaints of in-cabin incidents about the technology. The Connexion service is regularly used by passengers to make VoIP calls.

    Really??
    I tried the wireless Boeing Connexion service on a flight from Singapore to Australia late last year. Ping times at best were around 2000ms and often I lost connection completely - needless to say - no way would VoIP work with those conditions.

    Has anyone had any luck with this service and if so, where abouts or is this just marketing hype?

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    1. Re:Really?? by terrymark · · Score: 3, Informative

      I have been involved with data terminal installations in corporate aircraft, using the 64K service offered by Inmarsat. Ping times are typically 850-1000ms, which is just over the physical limit imposed by geo satellites. Not really sure why you were seing such high latency with Connexion. The new service being auctioned now by the FCC will be a ground-based system, so latency will be much lower.

  2. Cost?? by NitsujTPU · · Score: 4, Insightful

    Airfone already offers phone service on many flights, but its high cost has limited its use

    You know what else is limited on airlines by cost?

    Everything.

    You know what would limit the cost of such services on airlines?

    Somehow being able to take away the monopoly of an airline catering to its customers aboard its own jet.

    AirFone is expensive because it's the only game in town. Making phone calls on airplanes will remain expensive until there are multiple carriers on the same flight. Good luck with that one.

  3. Seriously Now by resistant · · Score: 5, Insightful

    The problem with these potential yak-fests by seatmates and by nearby or loud passengers is being unable to escape from them. That will be quite stressful for some folks. It's not possible mid-flight to walk out of a plane in disgust. It's easy to foresee a spike in "air rage" incidents. The airlines may be forced to limit talk hours on longer flights (say two hours and up), or to provide "sound hoods" (although it's difficult to see how these could be designed to work well in such cramped quarters).

    These first efforts at mass access to in-air telephony will be mildly interesting social experiments.

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    1. Re:Seriously Now by NitsujTPU · · Score: 4, Funny

      It's not possible mid-flight to walk out of a plane in disgust.

      That's not true at all. The difficulty arises upon trying to return to the plane.

  4. Re:danger? by Achromatic1978 · · Score: 4, Informative
    They don't let you use mobile phones in hospital because of the danger to heart machines

    While this may have been an issue with older medical equipment and first- and second-generation mobile phones, it's certainly not the reasoning nowadays. People are just more likely to pay attention to "may interfere with equipment" than "show some damn courtesy to the people who are around you". Go to the hospital cafeteria, or the lounge in the ward - no-one will complain about your phone usage there.

  5. Re:danger? by terrymark · · Score: 5, Informative

    I have been personally involved in wifi certifications in aircraft. I have never seen any interference with navigation systems. I attribute this to the low rf levels of wifi. Not so with cell phones, their much higher transmit levels can cause all kinds of havoc with communication/navigation. I have seen cell phone use in the cockpit (of corporate jets) cause the cockpit audio to go nuts. The upcoming certification of cell phones in the air all center around "picocells", which force the cell phones to transmit at lower power by associating with the on-board picocell and not with on-the-ground cell towers. I am doubtful that picocells will actually get certified, as it all hinges around sucessfully keeping the cell phone's power at a minimum, which may be very difficult in practice.

  6. Pfff, it is very simple by SmallFurryCreature · · Score: 3, Insightful
    Just put up a sign. "Please make your phone calls outside."

    Same place to deal with crying babies and anyone who snores.

    Or maybe airlines should just offer special areas in the plane for people that do not want to be disturbed. Would you pay 3times the ticket price for a private area free from the rest of humanity? It works on boats and trains. Cheap tickets you sit with everyone else, expensive tickets you got your own space.

    But yeah it is an intresting social experiment, how much are people willing to annoy a group for their own needs and how willing is the group to put up with the needs of an individual.

    It is nothing specific to cellphones. If you honk your car in the middle of the night to say goodbye you are just as much being an asshole.

    What I think is new is that it is more anonymous. A family that constantly has guests departing in the night and making noise will have to deal with the neighbours during the day. You are going to have to live in that neighbourhood for years to come so you better behave.

    This is far less the case with a cellphone. You will never see those people in the airplane again so who gives a fuck if they hate your guts.

    It is a reason some companies have put up a sticker on their vehicles to provide a phone number to call if the driver behaves badly. Without it the driver couldn't give a damn since he will never face the person he cut off in traffic. With the sticker he stand a real chance of being told of by his cheff. I seen several co-workers being reprimanded for people complaining about their driving in company vehicles.

    It would perhaps be intresting to see if the people that make annoying calls are themselves annoyed by other people.

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