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Why Emails Are Misunderstood

werdna writes "The Christian Science Monitor has a piece on why it's so easy to misinterpret emails. From the article: 'First and foremost, e-mail lacks cues like facial expression and tone of voice. That makes it difficult for recipients to decode meaning well. Second, the prospect of instantaneous communication creates an urgency that pressures e-mailers to think and write quickly, which can lead to carelessness. Finally, the inability to develop personal rapport over e-mail makes relationships fragile in the face of conflict.'"

2 of 337 comments (clear)

  1. Re:inflection, emphasis, tone, etc. usually missin by maxwell+demon · · Score: 3, Informative

    Interestingly, I'd interpret your smiley that you actually did steal the money, but believe I cannot prove it (why else would you poke your tongue out at me?). Or, depending on the situation (maybe I got some disadvantage due to that suspect) that you actually didn't take the money, but intended me to believe that you did, and I fell for it.

    In any case, this smiley after that sentence would inevitably give me a very negative impression about you.

    --
    The Tao of math: The numbers you can count are not the real numbers.
  2. Re:Hmmm... by Rostin · · Score: 2, Informative

    Right. Before you treat us to any more of your insights on the history of religion and science, you might want to brush up on the history and reputation of the Christian Science Monitor.