Why Emails Are Misunderstood

werdna writes "The Christian Science Monitor has a piece on why it's so easy to misinterpret emails. From the article: 'First and foremost, e-mail lacks cues like facial expression and tone of voice. That makes it difficult for recipients to decode meaning well. Second, the prospect of instantaneous communication creates an urgency that pressures e-mailers to think and write quickly, which can lead to carelessness. Finally, the inability to develop personal rapport over e-mail makes relationships fragile in the face of conflict.'"

Comments

Re:inflection, emphasis, tone, etc. usually missin

[Bogtha]

You're right in that substitutes for tone of voice and facial expressions are creeping into the language in the form of emoticons etc, but I wonder how long it will be before emoticons are considered to be a proper part of natural languages in the same way that normal punctuation is?

The constructed language Lojban takes this a step further, with attitudinal indicators that are the rough analogue of emoticons. For instance, .u'i in a sentence indicates that you are amused. However attitudinal indicators are actually a part of the language proper, and are even spoken out loud.

Poor Vocabulary?

[miyako]

I have often wondered if much of the difficulty which arises in written communcation (email, IM, etc.) is due to a general degredation in the vocabulary of the populous. I beleive that my own vocabulary is just slightly above what may have been the average for people born a generation or two before me, but I think that it is vastly larger than that of many of my 20-something peers. Although there may be many causes of this, such as a general decline in literacy, a lack of focus on grammar in schools, MTV, a general trend toward a more streamlined form of english , a conspiracy run by the dental floss industry, Mercury in retrograde-whatever. The result is that by having a smaller vocabulary, the effective resolution of the language is degredated. The more subtle details of language are lost like converting a true color PNG to an 8 bit gif.
Compare the letters written by- for example- soldiers during the civil war with letters that are written today. It should be a safe assumption that the regular infantry whos letters are oft cited from that era would be average for the time period. In both cases, we are dealing with a form of written communication. While it is perhaps true that letters written before the advent of email were subject to more revisions and were generally more well thought out, the fact is that there is a much larger breadth of vocabulary used in them. I think that if people today were willing and able to use a larger vocabulary they would be able to correspond more effectively and avoid misunderstandings.