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Network Management Outsourced to India

Carl Bialik from WSJ writes "The latest wrinkle for outsourcing companies in India is long-distance monitoring of corporate computer networks in U.S. and Europe -- services that could be worth tens of billions of dollars, the Wall Street Journal reports. From the article: 'Growth is expected as factories become more computerized and remote services expand to include controlling plant temperatures from afar and even monitoring who enters and exits the premises. 'Theoretically,' says Azim Premji, chairman and founder of India outsourcing company Wipro Ltd., 'anything on a network can be managed remotely from India.'"

7 of 310 comments (clear)

  1. Not everything. by Metasquares · · Score: 3, Informative

    ...Until hardware starts to fail.

  2. Yes by Anonymous Coward · · Score: 0, Informative

    Actually, we do this where I work. The cost savings are ENOURMOUS... you would do it too. For example, to hire three full time IT staff (with 1 manager) full time, we run over $500,000 per year. But they don't really do anything... so we cut our staff down to one person, and outsourced to India -- the cost is now $8,500 per month.

  3. Re:Outsourced by Anonymous Coward · · Score: 1, Informative
    Not quite, ex-lax. When it's done properly, you outsource the first stage of tech support -- the drones. They answer the luser questions, shit like "why can't I login?": answer "all-caps is on". "Is your monitor plugged in?" that kind of shit. Once India has determined that your problem is real and legit, they hand it off to a stateside company that can put boots on the ground quickly if need be.

    Famed author James Bottle wrote a great analysis of Motorola's top-notch model that follows that very approach. A facinating read.

  4. Re:Ouch by LunaticTippy · · Score: 3, Informative
    I don't think anyone thinks it's beneficial for the company.

    It's beneficial for the exec doing the offshoring: lower costs this financial quarter = nice bonus and a better offer from another company.

    I've seen this kind of thing over and over, and it usually benefits one person.

    --
    Man, you really need that seminar!
  5. Re:Outsourced by truthsearch · · Score: 2, Informative

    I work with a NY company that outsources some of its sysadmin tasks to a company in Canada. When a reboot is required they can ask someone in NY to go to the datacenter and push a button. Or they can call the datacenter directly and ask the staff to push the button. Every datacenter, corporate or shared, has hardware staff nearby. Meanwhile the software administration can be handled remotely.

  6. Re:If you want job security.... by agslashdot · · Score: 4, Informative

    I don't know about plumbing & the construction business, but Doctors are out.

    Medical tourism is booming in India. You can buy a return ticket to Delhi from NYC, get your artificial hips, knees, bypass surgery or whatever else done in a day, no hassles over any insurance, and be back in a week after checking out the Taj Mahal. It'll still cost you less than what you'd end up paying here in the US, after you factor in the time & money chasing your insurance company.

    They have state of the art equipment in cosmetic surgery, hair replacement, laser hair removal in Bombay, all available at a fraction of what you'd pay out here in the US.

    I was actually treated by one of the doctors who work in these facilities - he was an orthopaedic who got his postgrad training at the Harvard Medical School and then returned to India after his J1 visa waiver expired. Fixed my broken ankle and gave me shots, all for a grand total of 400 rupees. That's like nine dollars! I wouldn't dream of getting access to a Harvard trained medic in the US for $9. But that's India for you.

  7. Re:If you want job security.... by TubeSteak · · Score: 3, Informative

    The GP was being a bit glib, but what's he says is essentially correct.

    Idia has world class facilities & top notch doctors, including
    physical therapy & private suites for your extended recovery.

    Many articles have been written about it
    example: http://yaleglobal.yale.edu/display.article?id=2016

    It's cheaper, less hassle and you get a higher quality experience.
    India just has to overcome their rep for garbage strewn streets, etc.

    --
    [Fuck Beta]
    o0t!