Ahead of IPO, Vonage Faces User Complaints

Carl Bialik from WSJ writes "Internet phone-service provider Vonage (whose planned IPO was mentioned on Slashdot last week) is confronting complaints of poor sound quality, dropped calls and other glitches, the Wall Street Journal reports. From the article: 'Customers who try to leave are complaining of bureaucratic hassles and snafus, particularly when they seek to switch services and take their numbers with them. Ironically, Vonage has long complained that local phone giants drag their feet in releasing the phone numbers of customers who want to leave.'"

Comments

It's Horrible Leaving

[dew]

I signed up for the Vonage service, tried it, didn't like it, tried to leave. I went through a bit of a nightmare trying to cancel the service and ended up needing to resort to the BBB. I wrote up the experience here: http://david.weekly.org/writings/vonage.php3 - apparently from the comments others have had similar experiences.

Hard to cancel, hidden fees involved

[CottonThePirate]

I had vonage, tried to cancel after 11 months of mediocre service. Refused to cancel without charging a $42 cancelation fee even though they claim month-to-month with no contract. I charged it back and luckily mastercard is sticking up for me, but an incredible hassle! Avoid Vonage like the plauge

Re:Did you plug your fax into the right port?

[phantom1584]

You sure can fax over the main vonage line! I do this all the time via my winmodem, and I don't have a second vonage line, just the primary. Just set the baud rate to 9600, and fax away....never had a issue