Ahead of IPO, Vonage Faces User Complaints

Carl Bialik from WSJ writes "Internet phone-service provider Vonage (whose planned IPO was mentioned on Slashdot last week) is confronting complaints of poor sound quality, dropped calls and other glitches, the Wall Street Journal reports. From the article: 'Customers who try to leave are complaining of bureaucratic hassles and snafus, particularly when they seek to switch services and take their numbers with them. Ironically, Vonage has long complained that local phone giants drag their feet in releasing the phone numbers of customers who want to leave.'"

Comments

911

[TubeSteak]

Even if you cancel your POTS, as long as the line is connected, you can dial 911.

It's the law. That's what they based the requirement that any cellphone be able to call 911, even if it isn't signed up for any service.

Calling 911 isn't a problem. The only issue I can see is that if someone is breaking into your house, you might not be able to get to the land line.