Ahead of IPO, Vonage Faces User Complaints

Carl Bialik from WSJ writes "Internet phone-service provider Vonage (whose planned IPO was mentioned on Slashdot last week) is confronting complaints of poor sound quality, dropped calls and other glitches, the Wall Street Journal reports. From the article: 'Customers who try to leave are complaining of bureaucratic hassles and snafus, particularly when they seek to switch services and take their numbers with them. Ironically, Vonage has long complained that local phone giants drag their feet in releasing the phone numbers of customers who want to leave.'"

Comments

It's Horrible Leaving

[dew]

I signed up for the Vonage service, tried it, didn't like it, tried to leave. I went through a bit of a nightmare trying to cancel the service and ended up needing to resort to the BBB. I wrote up the experience here: http://david.weekly.org/writings/vonage.php3 - apparently from the comments others have had similar experiences.