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Microsoft Responds To 360 Hackers

Posted by ryuzaki0 on from the get-off-my-lawn dept.

Microsoft would like to remind you that hacking your console most definitely voids your warranty. From the Eurogamer article: "Modified consoles, Microsoft added, 'will not be eligible for technical support, and the user's warranty will be voided ... the protection of intellectual property rights is a high priority for Microsoft and our partners, one that significantly and positively impacts economic growth, technological innovation, and most importantly, the confidence of customers who count on the integrity and quality of their products.'"

2 of 170 comments (clear)

  1. Re:Meaningless by kahanamoku · · Score: 5, Informative

    Its not exactly technical support, but I DID actually call them for support on my Xbox360 in an effort to recover the copy of HexicHD that I deleted (as many others have) in an effort to reclaim some space on the HDD (expecting the game to take up the 7 gigs of space that was missing from the 20GB drive).

    After giving them my GamerTag, Email Addresses, Phone Numbers and Xbox360 Serial number they gave me a reference number for the call and I am to "expect a return call from them within the next week with the prepaid code" that I need to enter to enable to download from xbox live .... THAT WAS 5 WEEKS AGO!!!

    How can they claim they wont give you support if you void your warranty? it's no different than what they provide at the moment with a valid warranty.

    --
    ----- Concentrate on promoting more than demoting.
  2. Re:Meaningless by Osty · · Score: 5, Informative

    Its not exactly technical support, but I DID actually call them for support on my Xbox360 in an effort to recover the copy of HexicHD that I deleted (as many others have) in an effort to reclaim some space on the HDD (expecting the game to take up the 7 gigs of space that was missing from the 20GB drive).

    Either you can't read, or you can't do math. :) When you go to delete anything from the hard drive, you can see exactly how much space it takes (in KB or MB, depending on the item). Even if you saw that Hexic is ~30MB and didn't realize that it was accurate, you're never going to get 20GB out of that hard drive. First off, 20GB == 18.6GiB (silly hard drive marketing using the SI definition of GB, while Microsoft displays "GiB" as "GB" on the dashboard). From that, subtract another 4GiB for game buffers (same deal as in the original Xbox, though they never told you the exact size there. Everything was in "blocks"), some amount of space for Xbox emulation, filesystem overhead, and the dashboard, OS, and related resources, and it makes perfect sense that you only get ~13-14GiB of usable space on a 20GB/18.6GiB drive.

    Oh, yeah, if you haven't heard back from support, call them again. They're people, too, and it's not unheard of for people to forget things once in a while. You just may be unlucky.