Put MediaWiki to Work for You
NewsForge (Also owned by VA) is running a short writeup on how to put MediaWiki to work for your organization. The writeup includes several addition tools that could be helpful in rounding out the overall package. From the article: " Imagine how useful it would be to have an online knowledge base that can easily be updated created by key people within your organization. That's the promise of a wiki -- a Web application that 'allows users to easily add, remove, or otherwise edit all content, very quickly and easily,' as Wikipedia, perhaps the best-known wiki, puts it. Why not bring the benefits of a wiki to your organization?"
What a thoroughly useless article! It makes some vague assertions about what a MediaWiki good for, and than just regurgitates installation instructions. How about comparing this Wiki software with its many alternatives? Or even explaining why Wikis are so big?
Learning how to successfully edit a wiki page can be quite easy, however learning to completely manage a wiki and learn all of its editing and layout syntax is another matter altogether.
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It worked for me. I teach physics at a community college, and our physics stockroom has hundreds of pieces of equipment that we need to keep a catalog of. The solution we tried before was that the lab technician kept the catalog in an MS Excel spreadsheet. The problem with that was that if someone other than the lab tech wanted to add something to the catalog, or document the fact that they'd moved it, there was no easy way to do it. Also, the only way to get access to the latest version of the catalog was to ask the tech for the latest (paper or electronic) copy. None of this worked very well, for example, in night classes when she wasn't there. I converted the catalog to a wiki, and I think it's worked fairly well. Nobody in the department was familiar with the concept, so they needed a little hand-holding. But even people who aren't comfortable with editing a wiki can at least understand that there's this web address they need to go to in order to find a piece of equipment.
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I like wikepedia, but I don't like wikis. Your "knowledge base" is your web site or documentation section. If you add a wiki, I have two places to search for information, do I have to look in the docs, or in the chaotic wiki, where you won't be able to find it anyay? Wikis seem an excuse for laziness, just throw the information somewhere instead of making a structured, well designed web site or documentation section.