Slashdot Mirror


Google is Microsoft's New Open Source

Robert writes "Steve Ballmer told investors recently that Microsoft's biggest challenge is embracing software-as-a-service business models, as embodied by rival Google Inc. Investing in software as a service and advertising-supported businesses is a challenge like that which the company faced at the dawn of the open-source movement. To paraphrase him heavily, the takeaway was: Yes, we're investing a lot, but it's riskier, long-term, not to do so. We have a lot of cool stuff coming up and, yes, we are also playing catch-up on a couple of fronts. His speech came a month after Microsoft revealed that its R&D budget for fiscal 2007, which ends mid-2007, would rise to $6.2bn." From the article: "We've got to make this transition, which our industry is making, from software as a product to software as a service ... If you want to be a leading software company, you've got to be a leading software-as-a-service company."

27 of 188 comments (clear)

  1. Nothin wrong with this... by IAmTheDave · · Score: 4, Insightful

    Microsoft has real competition, forcing them to develop better, more competitive software. Downside?

    --
    Excuse my speling.
    Making The Bar Project
    1. Re:Nothin wrong with this... by neonprimetime · · Score: 1, Insightful

      Downside?

      MSFT starts making better products. Customers become satisfied. MSFT destroys ever living competitor. We're back to square 1 again.

    2. Re:Nothin wrong with this... by El+Cubano · · Score: 5, Insightful

      Microsoft has real competition, forcing them to develop better, more competitive software. Downside?

      The downside for Microsoft is that they are their own worst enemy. People already pay Microsoft for their software (either embedded in the cost of a PC or at the store for things like Office) . Now Microsoft is in the tough position of getting people to transition from paying for software upfront to paying for it as a service without people realizing they are getting the short end of the stick. This will be much easier with things like office and other products you typically buy in the store. For things like windows, it will be hard to convince people that they need to pay monthly to use their PCs after they have already paid up front for the hardware and OS. Of Microsoft makes it too painless, they shoot themselves in the foot by not making as much as they could. If they make it too painful, they stand to lose marketshare, especially if companies like Novell and IBM come out and really pump the idea that you don't have to pay to keep your Linux machines running.

    3. Re:Nothin wrong with this... by iluvcapra · · Score: 2, Insightful
      Microsoft has real competition,

      From who in what market? MS makes money selling software, Google sells advertising. Everything else either company does is a loss leader/R&D project.

      --
      Don't blame me, I voted for Baltar.
    4. Re:Nothin wrong with this... by kfg · · Score: 5, Insightful

      Downside?

      The competition is an illusion.

      Google exists in an entirely different sphere of influence than Microsoft. Microsoft is not protecting its base against competition so much as it is doing what it has always done:

      Found out that someone else is making money and trying to muscle in on it.

      Microsoft is in the software business. Google is not in the software as service business. They are in the advertising business, just as a billboard company is not in the real estate business, even though they must interact with the real estate market in order to sell their advertising product.

      And the only people demanding "software as a service" are the advertising buyers/sellers.

      KFG

    5. Re:Nothin wrong with this... by binkzz · · Score: 2, Insightful

      "I don't see MS turning Windows into a web service. How are you going to access it from your PC, boot into Linux?"

      Where did you get 'web' from?

      --
      'For we walk by faith, not by sight.' II Corinthians 5:7
    6. Re:Nothin wrong with this... by suv4x4 · · Score: 2, Insightful

      Microsoft has real competition, forcing them to develop better, more competitive software. Downside?

      What makes you think software-as-a-service is actually better?

      The key advantages to software as a service is not for the customers, it's for the software companies.

      There are three major reasons Microsoft wants to embrace software as a service so fast:

      1. the vendor stays in control of usage;
      2. there's no possibility to pirate a service;
      3. A product you sell as a license that lasts forever (too many people happy with old Windows and Office?), a service you bill periodically (well here's a solution!)

      Of course if you provide a free service there's no point in pirating it, but it'll be a choice between getting spied upon your activites (constant connection with the mothership for anything you do) and being served ads; or paying monthly/yearly for service, in the end paying a lot more than you're willing to.

      You can be sure they'll make you depend on Windows Updates and online connectivity and promptly start cutting "service" support for older versions of their products to make people move on.

      I'm not an MS hater, and this is not a MS hate post. It's just how the entire business is moving: the DRM, the dependency of network connectivity and so on. Businesses will always want more money and more control, it's just a part of the business.

    7. Re:Nothin wrong with this... by wfeick · · Score: 3, Insightful

      I think the point was that once competition has been squashed they would be able to slack off and not worry about customer satisfaction.

      I think the market will tend to self correct, but it takes longer to correct if there is an effective monopoly with no viable competition. Having a competitor in the ring forces a business to respond to customer needs more quickly.

    8. Re:Nothin wrong with this... by MightyMartian · · Score: 4, Insightful

      Except that MS is not fighting on their own turf now. I think the odds are a lot less in MS's favor this time. It has sorely neglected the Internet, and every attempt to get its Internet services to the fore have failed miserably. Between Google and Firefox eroding the browser base, MS is going to have to fight this one by rules it did not make up.

      --
      The world's burning. Moped Jesus spotted on I50. Details at 11.
    9. Re:Nothin wrong with this... by kfg · · Score: 2, Insightful

      Google is in the software business, they just finance it through advertising . . .

      This is the fundamental conceptual mistake of business.

      . . .they are in the advertising business because they finance their operation by ads rather than charging their consumers directly.

      A business is defined by what provides it with profit. The source of the profit is the "consumer."

      The source of Google's profit is advertising. The advertisers are the "consumer" of Google's product. You, as a user of Google's services are the "product" being marketed, not the software used to do the marketing. A carpenter is not in the hammer business, even if he makes his own hammers.

      Why do you think commercial television sucks so badly? Why do you think there are so many infomercials on cable?

      It's because you are not the "consumer" of the product. You are the resource being exploited. Ya ever see what a mountain looks like after it has been exploited for coal?

      Until you get this into your head properly you are not really a "consumer." You are what is known as a "mark."

      KFG

  2. Ah, Microsoft's perpetual state... by ZSpade · · Score: 3, Insightful

    Ever the follower, never the innovator.

    --
    Go ahead and call me unreliable; reliable is just a synonym for predictable.
  3. Not challenging enough by neuroPuff · · Score: 3, Insightful

    Microsoft will gladly embody software as a service. Infact, it might as well be their idea, as they are going to be generating much more revenue by doing this, effectively screwing the customer who has to pay more for the same poorly written MS code, and the customer will be more along the lines 'renting' the code since the eons of service renewals will never relent.

    The 'software as a service' structure could be one of the worst ideas ever. Google offers actuall services, to mix it up, Microsoft on the same terms would be taking the whole idea out of proportion. You don't want to have to, essentially, RENT Microsoft Exchange Server, for example, would you? As compared to Google, the software they do distribute is completly free.

  4. Downside! by Alien54 · · Score: 4, Insightful
    When I have to rent my word processor and spread sheet program.

    This is vaguely similar to the RIAA, etc wanting us to merely rent music, or repurchase it in a new format every so often, instead of owning it outright.

    Music as a service. Software as a service. What's the difference?

    --
    "It is a greater offense to steal men's labor, than their clothes"
    1. Re:Downside! by CaymanIslandCarpedie · · Score: 5, Insightful

      No real difference and I think both are fine. You want to pay $x per song and own it forever, you can. You want to pay $x per month for unlimited use (but stops when you stop paying), you can. Choice is good.

      That said I personally like the software as a service model less than the music model. At least with the music you are constantly getting new material for the monthly price where software is (more or less) just paying for the exact same thing again and again. But thats just me and even in those cases depending on the monthly cost to "rent" vs the cost to "buy" it could still be a good deal. Anyway, I'm always glad to see more choices even it I don't happen to like one of them. Someone else might really like the other choice for some reason and I'm glad its available to them.

      --
      "reality has a well-known liberal bias" - Steven Colbert
    2. Re:Downside! by Twiceblessedman · · Score: 5, Insightful

      The problem will arise when the only choice left is the service model. It's not good for the customers.

    3. Re:Downside! by Bing+Tsher+E · · Score: 2, Insightful

      At least with the music you are constantly getting new material for the monthly price where software is (more or less) just paying for the exact same thing again and again.

      Try to think of software-as-a-service similar to the way you think of electricity or water as a service. It's the same exact thing again and again, and you pay for it as you use it.

    4. Re:Downside! by Bill+Dog · · Score: 2, Insightful

      However:
      1) Electricity and water are consumed in using it. The provider then has to make more, whereas with software this is not the case. With software as a service there isn't even costs of packaging, stamping CD's, buying shelf space at CompUSA, etc. IANAEconomist, but this takes a product that has a very high initial cost but then a very small cost per unit sold, and moves it into the realm of even tinier costs per unit sold. Utility companies have relatively high costs per unit sold.

      2) Electricity and water generation equipment, that is, the means to buy something once and never have to purchase anything again to then consume all the electricity and water I want, is generally not feasible financially. Software is. We all stopped renting a telephone from Ma Bell when we could buy them.

      Let's face it, if companies didn't think it would be overall more profitable, they wouldn't do it. Kind of like extended warranties. That alone makes me think I might not be getting such a great deal if we are switched to this delivery and pricing model.

      --
      Attention zealots and haters: 00100 00100
    5. Re:Downside! by ThousandStars · · Score: 2, Insightful

      I'd agree with your comment, but I think open source will obviate the issue. One can pay subscription fees for services or choose open source software one can use forever.

    6. Re:Downside! by retrosteve · · Score: 2, Insightful

      Perhaps the service model has advantages to the customers too. Since software depreciates almost instantly, you're spending quite a lot for something you're going to toss in 3-4 years max. Why is ownership so great again?

      For example, my $900 copy of Microsoft Office 2000 has pretty much no resale value now. Did I get $150 per year's use out of it?

      Chances are that I only used 2 of the 8 programs, and those I used a lot. But did I use them enough to pay $150 a year for them? Doubt it.

  5. Re:Software-as-a-service by FudRucker · · Score: 2, Insightful

    RE:"In Soviet Russia, the government controls the commerce."

    In Capitalistic society commerce controls the government :p

    --
    Politics is Treachery, Religion is Brainwashing
  6. Microsoft, the new Linux provider by Britz · · Score: 3, Insightful

    Maybe they will throw a couple hundred millions at wine, make their own distro and then offer services around it? I doubt they will do that soon, since that would hurt their bottom line for the moment. But as soon as the other business model promises more profit they could be able to make the switch if they are prepared. As far as I understand they are getting ready.

    So maybe it is not time to dump your MS stock just yet.

    Like with the Xbox they would enter a competitive market. Maybe then they will make better products. At least they should be able to, considering all the brain power they are sucking up every year.

  7. Transitioning to Irrelevance by ewhac · · Score: 5, Insightful
    Fine, Microsoft, go right ahead. Transition your business to, "software as a service." And when you get there, you'll realize there's no "there" there, and will implode to a business of relative insignificance.

    A hammer is not a "service." A paintbrush is not a "service." A car is not a "service." They are tools. And, unless people use them very infrequently, people don't rent their tools. They buy them so that they may own them. Software follows this analogy to a very high degree. Software is a tool and, as such, the market for "rented" tools is way way smaller than the pundits are predicting. This will become even more true as Open Source solutions continue to make inroads and force aside overpriced proprietary solutions that are buggier and offer almost no extra compelling functionality.

    Microsoft does know how to Pwnz0r and expand existing markets but, so far, they have largely failed to create new ones. Software-as-a-service is a dead end, especially for a company the size of Microsoft.

    Schwab

  8. Microsoft Has been pushing this for a while now by BinarySearchTree · · Score: 2, Insightful

    It seems microsoft has been pushing this for the last couple years.

    A monthly subscription software as a service model won't work that well, especially if microsoft is dumb enough to actually charge their monthly(or yearly, whatever) fee for windows itself. I don't think microsft would ever be that stupid but, things can change. Either way I don't think it would fly well with consumers who already pay an arm and a leg for M$ Software(which is mostly crap anyway) to pay for it again and again. Anybody who does the math will disagree with this software as a service idea, unless they have cash lying around that they are willing to waste.

    Do the math:
    $250(this can be higher of course) now OR $20/Month (really low estimate)

    $20 * 12 Months = 2*10 * 12 = $240 / year !!


    if they charge $50/Month: 5*12*10 = $600/year !!


    I think many will see this as a bad idea, and there will also be some willing to pay that much but as a model I think it will fail.

  9. What's the problem? by i+am+kman · · Score: 4, Insightful

    What's with all the rants about renting software. That's hardly the point of the article or service-based software.

    Service based software has many revenue streams and powerful advantages. First, it'd be great to have a virtual desktop that followed me whereever I logged into. Not only do my files follow, but I can login to a kiosk and actually edit my Powerpoint before a presentation (without the danger of locally saving it). This is a great model (with enough bandwidth) that facilitates collaboration and mobility.

    Second, many companies are already paying through the nose for a similar model. We pay hundreds of dollars/year/user for PC service support with software. Many folks only occassionally use the MS apps, but we have to buy licenses for each PC. It would be FAR cheaper if we could centrally host the applications and pay by usage. And this would also enable us to automatically backup files and allow users to access programs from home. Users often lose data when their desktop crashes. No more with service-based software!

    Third, look at the Turbo-Tax model. It's $70 for the desktop version (PLUS electronic filing fees) and $20 online with FREE electronic filing. The service based model would be similar. Pay $500 for MS Office or $40/year to use/access the same thing. It's likely to be MUCH cheaper.

    Fourth, they'll also license it to folks like Google who will then provide it to us for free (or VERY cheaply as a premier member) as a service and part of their total desktop management.

    Just wanted to point out that there's many good things about this. Dismissing anything MS does simply because it's MS totally misses the point. Sure, it could (and might) suck, but it could also be a great thing.

  10. Re:Microsoft's business model will be the hurdle by Anonymous Coward · · Score: 1, Insightful

    You make an interesting point. The customer isn't going to accept SaaS unless there is a price incentive to do so. Otherwise, the customer keeps what they already have (Office 97 in some cases).

    SaaS comes at the expense of traditional shrink-wrapped products. I doubt MS would never allow itself to fully commit to SaaS. I suspect their involvement is to limit the ambitions of others. They want to do just enough to discourage would-be competitors. Otherwise, they cannibalize their own revenue stream.

    In theory, satellite TV should kill cable. Yet the plans and pricing are such that cable lives on, despite the high cost of all that copper and fiber. They try very hard to avoid competing with each other. Maybe the MS SaaS strategy is along the same line -- exist as an alternative, but not such a good one as to hurt the shrink-wrap cash cow.

    Or maybe it's a way to deal with open source. Find a way to sell something that open source can't give away. As we all know, it is quite possible to give away software, but giving away SaaS is not going to be scalable like OSS.

  11. Am I the only one that sees a red flag here? by Mateo_LeFou · · Score: 2, Insightful
    "You want to pay $x per song and own it forever, you can. You want to pay $x per month for unlimited use (but stops when you stop paying), you can. Choice is good."

    I'm 100% in favor of people selling what they have to sell on their own terms. And if no one wants to take those terms, they sell nothing or change models. But I get suspicious when people say "let the consumers decide if they want X or Y" and Y is blatantly inferior to X.

    When millions of people seem to be choosing crippled, severely restrictive products over comparable ones that are unrestricted and cost less, you have a prima facie case for some sort of market failure, or anti-competitive activity. It could well turn out that the products are not actually a good substitute and the case is dropped.

    But no one would choose to have a broadcast flag limiting how & whether they can time/space/format shift the entertainments they purchase. Why do we all just assume the market is working fine, and this is one of those valuable things being put up for sale. The latest rms-bashing piece suffers from this lack of common sense. Your post doesn't necessarily suffer (but you could have made things clear by say '$x' and '$y'. The prices for the two options would vary -- greatly, if the market's working right).

    --
    My turnips listen for the soft cry of your love
  12. What's funny is MS not seeing that by Weaselmancer · · Score: 3, Insightful

    MS sells primarily Windows and Office. As I understand it, that's where their primary revenue comes from.

    Windows 2000 or XP should be good for a long, long time. Remember Ballmer's famous "developers developers developers"? What's implied in that is that the developers want to reach as wide of a target as they can - that's why they're writing for Windows in the first place. The wider the target, the more software the developers sell. In short, to be operable on all flavors of Windows. Just last year I worked on a product and as part of QA we had to verify that it ran on Win95! Versions A and B!

    So IMHO, that pretty much makes Vista optional - and it's going to be for a long, long time. Unless MS figures out some amazing way to get the developers to aim for a smaller locked-in target. I mean, think about how many machines are out there running XP today. How is MS going to tell all of those people to stop it, upgrade, and start paying MS rent?

    And as for Office, if it's on a pay-as-you-go model, no business will stand for that for the same reasons. Again, they're competing against earlier releases of Office. And OpenOffice. Soon as a halfway competent accountant runs the numbers, the pay-as-you-go model will be avoided.

    I'll betcha Vista and pay-as-you-go winds up being Microsoft's next Windows ME. Nobody will touch either with a ten foot pole.

    --
    Weaselmancer
    rediculous.