GoDaddy Holds Domains Hostage

saikou writes "There were previous reports of GoDaddy, one of the biggest domain name registrars, attacking Bittorrent sites with frivolous interpretation of their own Terms of Service (that story was resolved), and now similar events unfold with clients of one of Russian domain registrars Majordomo.ru -- GoDaddy has informed them that all 1399 client domains are now blocked (story in Russian) due to 'many of your domain names were listed in the Spamhaus.org blacklist or were resolving to a name server or IP address listed in the Spamhaus.org blacklist' with a demand of a neat '$199 non-refundable administration fee to the credit card on file for your account for each domain name you wish to reactivate' or $50 for each domain to be transferred out into another registrar. I am all for fighting spam, but given how unreliable spam black-lists are such actions simply damage the internet. Instead of affecting people that use spam lists to control the inflow of mail to some degree, all users are effectively forced to be black-list clients. Now all one needs to shut down a site is a few reports of spamming, and the domain (or even better, all domains of a given small registrar) will be suspended."

Comments

Very dangerous precedent

[Anon E. Muss]

Once we allow domain registrars to become the Spam Police, very soon there will be political pressure for them to become the Content Police. It starts with spam and kiddie pron -- content that 99.999% of the world agrees is wrong. I guarantee it won't stop there.

Re:Very dangerous precedent

[X0563511]

Yes. The registrar has no business doing anything but the following:
OK, your bills are payed. Now when people type A, A is resolved to IP B instead of C (a parking page)

It's the responsibility of law enforcement to enforce law. But, in your own argument, the site is hosted in an anarchistic country. We (and whatever country the registrar is based in) have NO BUSINESS imposing law or right/wrong on another sovergn country OR IT'S CITIZENS OR BUSINESSES. We can yell/scream/make noise/threaten as much as we want, but we cannot enforce our views on them.

"Hostage" is just the right word

[jiggerdot]

The most fucked-up thing about this story is not the blocking of 1399(!) domains, but the fact that fact they CAN be reactivated, if only you pay 199$(!!) for "administration fees". This is not about policing the internet, it's about squeezing more money out of their customers. If this guy pays up, what prevents them from doing the same shit all over again 2 years from now? Hell, I'd like to know what their legal justification is now. Correct me if I'm wrong, but unless they are are hosting the stuff, they have no liabliity here, do they? Huh. I wonder if this can be used as an admissin on their end of being liable for content and actions of domains registered under them? Talk about watching an avalanche begin....

GoDaddy did this to us, too!

[Anonymous Coward]

About six months ago, GoDaddy held 78 (yes, seventy-eight) of our domains hostage. They had all of our sites down (we receive approximately 2 million web server hits per day, about 160,000 unique sessions) for nearly 48 hours while we wrangled control of our domains back.

What was their excuse?

Someone outside of our organization had (for whatever unknown reason, as this is not our business) spammed using ONE of our domains as a the spoofed header-from domain. And yes, we publish SPF records. That wont stop idiots from trying.

Anyway, I personally spent close to one hour on the phone with their "abuse" people (ironic that they consider what we were doing abusive). I explained the situation over and over to no avail. We escalated to their lead "abuse" person. Same story. "Your domain was in a spam and we do not allow this"... When I would try to explain that it was not from us or on our behalf in any way, shape, or form -- we were curtly told "that's not what we've been told."

Now, I had also received the spam complaint. Their "abuse" ("abusive") people were going solely off what was written in this complaint itself. In ALL CAPS, the user cried bloody murder about "I DID NOT SIGN UP AND DO NOT WANT SPAMS FROM THESE PEOPLE"... GoDaddy did not lift one finger to actually investigate the situation and instead took the end users' word for it.

We had to get our lawyers involved. We had to fax them threatening letters. Finally, they so gracefully allowed us to tranfer our domains away from GoDaddy to another registrar for the very low highjacking fee of $50 per domain we were going to transfer.

Again -- this was not a spam from us, for us, or by us. It was a completely third party individual just randomly choosing our domain to spoof.

GoDaddy is a goddamn scam and I hope their company gets burnt someday. It would not surprise me if the spam was created by them for the specific purpose of looting their more deep-pocketed customers through these $50 "re-activation" fees. Month getting slow? Craft up another fake spam. Fuckers.

Re:GoDaddy did this to us, too!

[coop0030]

This happened to me with 10 domains. They held me hostage unless I paid some ridiculous amount.

They claimed we were spamming AOL domains, and we were not! It was a third party. They wouldn't even send me a copy of the spam emails. They would not listen to reason, or anything. It was the worst feeling being held hostage like that.

I didn't have lawyers to help me (couldn't afford them). You were lucky.

Godaddy is a scam, and an extortionist. I hope this story spreads all over the internet.

Re:a company selling $2 domain names is shady!!!

[ergo98]

a company selling $2 domain names is shady!!!

Whats next, are you going to tell me that used car dealers can be less than fully honest? SAY IT AINT SO!

Why? How complex do you think hosting a name <-> IP table is, especially when the basic, long-proven infrastructure costs are spread across tens of millions of domains.

Network Solutions, the other end of the cost scale, has hardly been a model of good registrar behaviour. In fact most people consider them the scummiest, shadiest of the group.

I abhor the IRS, but would still say yes

[Mostly a lurker]

Are you saying that the worst murderous mobsters can operate massive criminal enterprises on a website hosted in an anarchistic country and their registrar should be prevented from denying them service?

Some people may have valid reasons to access government sites.

Simple solution

[Joe U]

Pay the $50, move your domains, chargeback the $50 and/or file a suit in small claims court.

They'll dispute the filing and keep pulling out parts of their license agreement to counter it. Dispute the agreement as being invalid. When all is said and done, you'll be out a few days of work, GoDaddy will have wasted a ton on lawyers.

(Disclaimer: I am not a lawyer, this is Slashdot, use common sense, this is not advice, you are feeling sleepy...sleepy...SLEEPY...you want to buy me a 50" HDTV.)

I will back this up.

[SlashChick]

Since the parent comment was written by an anonymous poster, I would like to add that one of our customers was put in the same situation by GoDaddy. His domain was used in a "joe job" (that is, someone sent out a spam with nonexistent addresses from his domain as the From: header in their spam emails.) He called us (his web hosting provider), furious, wanting to know why his domain name was down. We had received spam complaints as well, but since the spams were not from him and were not advertising his product (he runs a legitimate business that does not use email marketing), we did not shut him down. However, when running a quick WHOIS check on his domain, I noticed that GoDaddy had set his name servers to NS1/NS2.SUSPENDED-FOR-SPAM-AND-ABUSE.COM. This was well over a year ago and since then, I have urged all of our customers to switch away from GoDaddy. Some of our customers have responded, "But I don't spam anything!" Of course you don't. It doesn't matter. If any spammer sends out spam with your domain as the From address, even if you had nothing to do with that spam, and it gets reported to GoDaddy, your domain is toast.

For what it's worth, we use eNom and have never had any problems with them. If you host more than a few domain names, get an eNom reseller account (many providers offer them for free) and pay the same price as GoDaddy. I recommend them highly; we have several hundred domains with them right now.