WSJ on CraigsList and Zen of Classified Ads
prostoalex writes "Wall Street Journal profiles one of the Valley's most mysterious and secretive Web companies. A leader in online classifieds space and by some measures one of Web's top sites, CraigsList is ostensibly anti-ad and anti-self-promotion. From the article: "One industry analyst has estimated that Craigslist could generate 20 times that $25 million just by posting a couple of ads on each of its pages. If the estimate is to be believed, that's half a billion dollars a year being left on the table. What kind of company turns up its nose at $500 million?""
And that's pretty much it. The guy is happy and making enough money as-is, apparently.
Craigslist is the exception that proves the rule. Consider the following facts:
- Craigslist has no investors or debtors to satisfy.
- Craigslist has lucked into a large and loyal customer base built entirely on word-of-mouth..
- Craigslist costs very little to keep running.
- Craigslist has goals set entirely by one individual who has no desire to make more money than he needs to live off of.
If any of these factors didn't apply, Craigslist would be just another company that would be utterly incapable of turning its back on that half-gigabuck. And yet each of these factors is extremely rare.I actually find Craigslist's money policies a little short-sighted. Not that I'm entirely against them providing free ads. It's nice that you can post your resume, or sell your couch, or ask somebody to come and fix your computer, and you don't have to pay. A lot of the people who use these services couldn't afford to use them if they weren't free.
But why should all the people dealing in real estate get a free ride? I don't mean people who just want to split their rent with a roommie. I'm talking wealthly landlords and folks selling million-dollar homes. Who benefit not just from the fact that Craigslist is free, but the fact that the housing search software is well-designed. They should pay. If Mister Newmark doesn't want the money, there are plenty of worthy causes.
CostCo pays their employees very well for retail and treats their suppliers with respect. In return, their suppliers try hard to keep them as a customer, and CostCo's "shrinkage" (i.e. mostly employee theft) is the lowest in the industry.
Their profits are essentially the annual membership fee. Once you've paid that, you're buying everything pretty much at cost (including those higher salaries.)
They do not advertise and dispense with most of the corporate BS. Which means the customer doesn't have to pay for all of that overhead either.