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AOL Tries New Tactic to Keep Customers

Posted by ryuzaki0 on from the it's-like-the-hotel-california dept.

Jhon writes "AOL customer Vincent Ferrari tried to cancel his account, but a phone rep wouldn't let him do it. What he got when he tried to cancel his account was a lot of frustration. Now that's customer support!"

1 of 799 comments (clear)

  1. Getting slower by Midnight+Warrior · · Score: 1, Offtopic

    I've heard whining that digg.com is faster on the review/post time, but I saw this on the TODAY show nearly 13 hours earlier, and they'd actually interviewed Ferarri and played the tape. Youch.