AOL Tries New Tactic to Keep Customers
Jhon writes "AOL customer Vincent Ferrari tried to cancel his account, but a phone rep wouldn't let him do it. What he got when he tried to cancel his account was a lot of frustration. Now that's customer support!"
Which is why I advise people to threaten to get lawyers involved at the first sign that the phone drone isn't going to comply.
"Oh my God. This is terrible. This is the end of my Presidency. I'm fucked."; ~ Donald J. Trump