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Voice Phishing Hits PayPal

Chai Vanilla writes "The latest social engineering phishing attack is now using phones instead of fake web sites. Identity thieves have spammed fake PayPal account compromise warnings to lure users into dialing a phone number and giving up credit card information. Unlike normal phishing e-mails, there is no URL or response address. Instead, the e-mail urges the recipient to call a phone number and verify account details."

15 of 191 comments (clear)

  1. Tracability? by celardore · · Score: 4, Insightful

    Isn't this more traceable than just clicking on some IP in Russia? If I got an email asking me to phone any company, I'd be first looking for a landline. If it was a scam why couldn't I just call the phone company, give them the number and then they'd be able to trace it to an address or person?

    1. Re:Tracability? by this+great+guy · · Score: 4, Informative

      Haha ! Welcome to the world of Phreaking... You might not know it but the telephone network is as easily hackable, vulnerable and exploitable as the Internet is today. Good luck tracing the bad guy who impersonated your credit card company you supposedly called on 1-800-XXX-YYYY, when he might have penetrated voicemail systems, set up temporary forwarding, hacked telephone switches, etc...

    2. Re:Tracability? by Keruo · · Score: 4, Informative

      err.. 1980s called? Analogic phone networks are history in most places today. In order to hack the digital circuit switched phone networks used today, you'd need little more than a whistle and a tape recorder. Digital networks use physically separated medium for call control and signalling, and you won't get access to that medium without crowbar and selected location to crack at. And those locations are usually monitored 24/7.

      --
      There are no atheists when recovering from tape backup.
    3. Re:Tracability? by FireFury03 · · Score: 3, Informative

      Digital networks use physically separated medium for call control and signalling, and you won't get access to that medium without crowbar and selected location to crack at. And those locations are usually monitored 24/7.

      The SS7 network is certainly not built with security in mind - once you've gained access to a system connected to the SS7 net you've got a pretty free reign. Pretty much any large VoIP gateway will have an SS7 connection on one side and an internet connection on the other so crack one of them and you're sorted. Not to mention all the SIGTRAN enabled equipment that some moron has decided to plug into an unfirewalled internet connection.

      That said, I suspect the worst you'd be able to do is spoof a few calls, send a few SMS messages and add a few records to the billing systems.

      Besides, there are much easier ways of getting an anonymous DDI - just use one of the many PSTN-%gt;SIP gateways.

    4. Re:Tracability? by vux984 · · Score: 3, Insightful

      You think the phone company would just tell you who a line belonged to if you called them up?

      You've got to admit it *seems* reasonable. After all they handed over the information on every call made in the country to the government without even blinking. Why not tell a customer about one little number? ;)

  2. Not in the VoIP era by Andy+Dodd · · Score: 3, Interesting

    There are now plenty of companies (such as StanaPhone) that provide a free DID, all you need to do is register with them. Their business model is that they make money on outgoing calls, but most of them don't require payment until you actually decide to make such a call.

    --
    retrorocket.o not found, launch anyway?
  3. Got that yesterday... by canavan · · Score: 4, Interesting

    I've gotten that phishing mail yesterday, and called the number (1-805-214-4801) immediately. The system's recordings were chopped and barely intellegible, and I was prompted to enter "my 16 digit credit card number" (which was indeed verified to at least follow the basic rules of correctess or be rejected), and its expiry date, but nothing like a name or even the paypal account data.

    Where can one complain about such fraudulent 1-8xx numbers to get them shut down? Additionally, how much does calling a 1-805 cost in the US, and is any part of the cost passed to the operator?

    1. Re:Got that yesterday... by Anonymous Coward · · Score: 4, Informative

      805 is Bakersfield, California, USA. You're charged whatever your long distance carrier feels like. If you go to the FBI website, you'll find that there's a link to file an Internet crime complaint. The link is here: http://www.ic3.gov/

  4. not surprising by v1 · · Score: 4, Interesting


    There's a small degree of higher risk, but if you get a new disposable cell phone every three days and move around all day you'd be a hard mark to hit.

    Too many people are now aware of the "don't click the link" aspect of phishing, but I'm sure there are still pleanty of suckers that assume if they have your phone number you must be legit. I would not be surprised if they find a way to do this through US Mail in a way that hides their identity.

    It would be interesting if one day, to get such an online account set up, they make you pass a short test, where they give you ten examples of people asking for your account information in various ways, and you have to answer "give them the information" or "report the incident to phishing.ebay.com". Anyone that answers "give them the information" on any of the questions doesn't get an account.

    I wager that alone would eliminate 80% of successful phishes.

    --
    I work for the Department of Redundancy Department.
  5. Paypal -- reachable by phone? Ha. by Buran · · Score: 3, Informative

    What I find funny about this is that it's spoofs supposedly sent by a company notoriously hard to contact by phone. Anyone who has ever tried to contact Paypal about anything would know this. (Of course, the average user doesn't, which is probably what they count on).

  6. "Latest" attack? by Beryllium+Sphere(tm) · · Score: 4, Informative

    This goes back to decades before the Internet.

    [ring, ring]Hello? Hello, is this $TRUSTINGSENIORCITIZEN? I have wonderful news! Congratulations, you have just won a diamond ring in our marketing lottery! There are some shipping and insurance fees, so if you'll just give me your credit card number...".

    Law enforcement and consumer groups said over and over not to give out sensitive information unless you placed the call yourself, which is really the same advice as "don't click on the link" if you think about it.

  7. Woah, timely! by Kid+Zero · · Score: 4, Interesting

    Just got mine in the email this morning.

    (530) 204-6800 is a land line based in Davis, CA
    The registered service provider is 01 Communications**.
    Detailed listing information is not available.

  8. I got one yesterday... by fprintf · · Score: 3, Informative

    I got one yesterday I must say it sounded really compelling. I checked the headers and my initial newbie glance was that none of the URLs were immediately noticeable as faked. Upon second glance I could see some warning messages about mismatching IP addresses.

    Regardless of the technicalities, because it didn't have the usual telltale signs it really made me wonder. I then checked into my account the usual way, noticed nothing was wrong and then forwarded the email to spoof@paypal.com, receiving a reply this morning that it was indeed a phishing attempt.

    The thing is, on this site we always talk about how clueless people are, and I have participated myself on occasion. But after talking with my wife and in-laws yesterday I realize how *easy* it is to dupe 95% of the computer using population using these tactics. These are people that are educated, smart and generally not clueless in life... but when it comes to computers they are. I had to explain to my sister-in-law why my brother-in-law was receiving Cialis/Viagra emails shortly after posting their clean (well, it was) email address on petfinder.com. My point is, it may seem like there is a low percentage of willing responders to a phone phishing attempt, but I can say from my observation that this new technique should be more successful than ever!

    I just wonder isn't it really easy to trace phone numbers?

    --
    This post brought to you by your friendly neighborhood MBA.
  9. Re:In school, not when signing up... by stonecypher · · Score: 5, Insightful

    But I do believe we have a right to call people stupid when they do things like fall for a PayPal scam, buy from spam, send important (highly confidential!) information over email, refuse to apply patches (or not know how), and so on, and so on.

    Did you know that 85% of dead televisions just have a blown fuse? Did you know the $120 transmission fluid replacement at Jiffy Lube is a twelve dollar bottle of green grease, and the opening and closing of one valve? Did you know that almost everything a plumber ever actually does is run a drain snake and a plunger?

    I mean, we have Sex education, we have Driver's education, I don't think it's unreasonable that we know the computer equivalent of wearing a condom, stopping at red lights, buckling your seatbelt...

    Here's the difference: one costs people their lives, the other costs them an hour at the local computer shop. I don't think it's unreasonable that we know how to maintain appliances; nonetheless, nobody requires it, because that's batshit retarded.

    Most people think I'm a snobbish bastard, like every other Linux user.

    It's got nothing to do with your being a Linux user. It's because you're condescending and because you can't fathom that some people don't have the time or the desire to learn to maintain their computers. Believe it or not, some people have better things to do with their lives.

    Next time you pull into a jiffy lube, call a repair person, go to a barber shop, buy art tools, purchase clothes or engage in any service activity whatsoever, please remember that that's something you could learn to do and then spend your life doing, just like a seventy year old woman could spend a year reading tech sites and manuals and getting up to speed on jargon.

    Guess what? You don't want to either. You're just too dense to tell the difference.

    --
    StoneCypher is Full of BS
  10. Sample by Faux_Pseudo · · Score: 3, Informative

    I got one of these. Here is a copy of it:
                                                                                  PayPal
    Account Verification
    Dear $email_addres
    You have received this email because we have strong reason to belive that your
    PayPal account had been recently compromised. In order to prevent any fraudulent
    activity from occurring we are required to open an investigation into this matter.

    If your Credit/Debit Card on file is not updated within the next 48 hours, then will
    assume this account is fraudulent and will be suspended. We apologise for this
    inconvenience, but the purpose of this verification is to ensure that your PayPal
    account has not fraudulently used and to combat fraud attempts.

    To speed up the process, you are required to call us ($phone_number) to verify your
    PayPal account.

    We apologise in advance for any inconvenience this may cause you and we would like
    to thank you for cooperation as we review this matter.

    Regards,
    PayPal Account Verification.
    Copyright (c) 1999-2006 PayPal. All rights reserved.
    --
    Please do not reply to this e-mail. Mail sent to this address cannot be answered.