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Dell Chastized Over Customer Service

Posted by ryuzaki0 on from the dude-i'm-still-not-getting-a-dell dept.

The Register is reporting that Dell recently agreed to give into demands from the UK's Office of Fair Trading and alter the agreements that accompany their hardware. From the article: "The OFT has spent the past few months sparring with Dell over the company's terms and conditions. The two organizations recently agreed to settle their issues with Dell changing contracts and making them "fairer to consumers," the OFT said. The specific changes, however, remain secret as neither the OFT nor Dell will reveal exact terms and conditions alterations and as Dell has kept old contracts online."

5 of 169 comments (clear)

  1. OK... by Frosty+Piss · · Score: 4, Funny

    "We've changed the contract, but we aren't telling you how..."

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    If you want news from today, you have to come back tomorrow.
    1. Re:OK... by joe+155 · · Score: 4, Funny

      thats the old way of doing it; "I changed our deal, pray I don't change it further..."

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      *''I can't believe it's not a hyperlink.''
    2. Re:OK... by RsG · · Score: 4, Funny

      Yeah, except that if Vader used Dell parts, his respirator would crash every half hour. Plus, instead of the neat black colour scheme, his armour would probably have holstein spots. And he'd have to deal with their tech support, which make Sith lords seem charming and helpful by comparison...

      --
      Erotic is when you use a feather. Exotic is when you use the whole chicken.
  2. Clause F1R3 by pookemon · · Score: 5, Funny

    "All fires must be extinguished before the return of the product to Dell for servicing."

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    dnuof eruc rof aixelsid
  3. In other news.... by Proudrooster · · Score: 4, Funny

    In other news, Dell has customer support!?! Wow, I had no idea. Where do I get the number for this customer support, instead of the number for the prescripted question answer line?